Chic A Doodles Reviews (1)
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Address: 1309 E Milam St, Mexia, Texas, United States, 76667-2534
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ID #[redacted] Response to Complaint from [redacted] 11/11/2017 [redacted] has been a consignor of [redacted] for 5 years. Our payout policy has been the same since she began consigning with us in 01/2013. In August 2017, We consolidated 2 stores into one location. At the same time,...
I became very ill and was diagnosed with aggressive breast cancer. My personal focus turned to addressing my health issues while my employees stepped up to run the business during this difficult time. [redacted] is correct in stating that we had to make some policy changes during this period, simply for the fact I was unavailable much of the time to help resolve issues. Our employees did their best to explain the changes and accommodate the customers – especially those from “out of area”. [redacted] was given payouts even on days we were not giving them out. In addition, she was asked to call ahead to let us know she was coming so we could make arrangements to accommodate her. If she emailed me, I never read any emails due to ongoing health issues. [redacted] did call me directly, although never identifying herself, and proceeded to scold and complain about the changes and inconvenience. I listened to her complaint and apologized – trying to explain our situation and trying to request some grace. I finally shared that I had cancer, was currently going thru Chemo and we were working on ironing out new policies. She simply replied – “she doubts that”. At this point I realized there was nothing I could say that would appease this individual and stated I understood if they no longer felt like we were the consignment store for them and they needed to go elsewhere. At that time I hung up ending the ranting call. I immediately called the store manager to identify the customer by phone number. Once [redacted] was identified as the customer that called me, we discussed the situation. As it turns out [redacted] was abusing store policy by picking up payouts for up to 6 accounts at one time. Thanks to this incident, it was brought to our attention that this abuse was taking place by more than one consignor and helped us to revise our payout policies. We have and continue to pay our consignors all monies due to them per their contract. After 10 years of being in business, we have simply come to understand that we can not please all of the people all the time and we hope that our other customers allow us some grace during this period of adjustment. We apologize for any inconvenience this has caused our customers. Sincerely – [redacted]