Chic-Fil-A

I personally spoke with [redacted] addressing his concerns I apologize and agreed to send [redacted] a $gift card to use at his discretion An amicable resolution was reached and satified both [redacted] and myself Sincerely,Richard W

June 10th, 2016Dear [redacted] ,This letter will serve to resolve an incident at our restaurant, which left you unsatisfied with your experience.Upon receiving your phone call at our restaurant to discuss your dissatisfaction, it was at this time our general manager, [redacted] tried unsuccessfully to resolve and meet your expectationsUnfortunately, as [redacted] was attempting to resolve the issue, there were several factors preventing him from doing soFor example, the language used, the condescending remarks, and ultimately the disrespect cannot and will not be accepted by our staffPer your request, I have enclosed a check for the amount of to use as you see fit, however, please refrain from visiting our restaurantIn the future, when resolving indifferences, your attitude, language, and respect are significant variables, which will impact the resolution.It is our goal to treat everyone with honor, dignity, and respectWe value our customers, appreciate their business, and strive to meet and exceed their expectations upon each and every visit.Please consider this matter closed and accept the enclosed check as receipt of doing so.Respectfully yours,Richard WOwner

From: *** ***Date: Wed, Aug 3, at 8:PMSubject: FW: Trying to resolve issue with guestTo: "***@myRevdex.com.org" Cc: "***@***.net" From: *** ***Sent: Wednesday, August 03, 8:PMTo: *** ***Subject: Dear *** *** This email is in response to your letter to me about *** ***, Complaint # *** dated July 29th I have sent a registered letter to ** *** On [2] occasions,on both of these attempts ** *** has chosen not to accept or pihis mail which has a check and resolution letter to meet his requestsI cannot get him to pick up his mail and cannot force him to receive it I can only send it with hopes he picks up the mail or accepts it when deliveredWe spoke on the phone on 8-2-when you called me and I explained my frustration with regard to this matter.I have never had a guest which I have not resolved an issue with that has not become a positive outcome for myself and the guestI have been in business for over years and pride myself and my staff with the golden rule :The Guest is always Right We fix it we make them happy and they return, a satisfied guest.In closing I would like nothing more than to put this behind me and move forward, but I must say I do not want to do business or entertain doing business under circumstances ,He is not welcome back under any circumstancesThere is a line that he crossed and not one that I or my staff will tolerate.I will send several pictures of the letter and address sent to ** *** Richard d W***Chick-fil-aHorizon BlvdTrevose Pa,19053PH:###-###-####Cell:###-###-####Sent from my *** ** *** smartphone

I personally spoke with [redacted] addressing his concerns .  I apologize and agreed to send [redacted] a $10.00 gift card to use at his discretion.  An amicable resolution was reached and satified both [redacted] and myself.  Sincerely,Richard W.

June 10th, 2016Dear [redacted],This letter will serve to resolve an incident at our restaurant, which left you unsatisfied with your experience.Upon receiving your phone call at our restaurant to discuss your dissatisfaction, it was at this time our general manager, [redacted] tried...

unsuccessfully to resolve and meet your expectations. Unfortunately, as [redacted] was attempting to resolve the issue, there were several factors preventing him from doing so. For example, the language used, the condescending remarks, and ultimately the disrespect cannot and will not be accepted by our staff. Per your request, I have enclosed a check for the amount of 10.00 to use as you see fit, however, please refrain from visiting our restaurant. In the future, when resolving indifferences, your attitude, language, and respect are significant variables, which will impact the resolution.It is our goal to treat everyone with honor, dignity, and respect. We value our customers, appreciate their business, and strive to meet and exceed their expectations upon each and every visit.Please consider this matter closed and accept the enclosed check as receipt of doing so.Respectfully yours,Richard W. Owner

I never saw any of these envelopes sent to my house nor did I receive any of them. I also never received a certified mail slip. This is bull and becoming ridiculous. Lets star over. Have Mr. W[redacted] re-send my refund. Somehow it must have gotten lost because I never received it not once. [redacted]