Initial Business Response / [redacted] (1001, 14, 2014/12/08) */ 12/5/ first the $was not the problem the technician the did the job said that he didn't scratch any wall because the scratch was not near any vent, but we still think that $was to much for something we didn't do so we offered $to solve the issuecustomer said ill take the money and I will fill complain Initial Consumer Rebuttal / [redacted] (3000, 17, 2014/12/10) */ 12/8/ The scratch was below where the vents are locatedAnd the scratch wasn't there before he cameNevertheless, we will accept the $that they had offeredPlease tell them to forwarad this $ And, by the way, the technician said that "HE BARELY TOUCHED THE WALL", that indicates, that he did in deed have contact with the wall When we get the $100, I will respond that our complaint wasa satisfied, until than, it has not been satisfied Final Business Response / [redacted] (1001, 25, 2015/03/05) */ The business would like to request that the consumer provide the invoice, which says that we are not responsible for any paint or wood chipping and we are not responsible of any damage during the cleaning as its says on the invoice
Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ Contact Name and Title: [redacted] office manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com there is nothing much we can do now! you should contact the office fist and we could easily solve it we don't appreciate you summiting a complaint and because of that we don't want to do business with you we will send you the refund of $to close this case Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept the refund of $ However, I am still quite unhappy with how this business treats their customersI contacted them three times to give the opportunity to address my concerns prior to opening this case and they pushed responsibility to a poorly trained technician insteadIn hindsight, the Groupon rating of only 44% satisfied customers should have warned me away
DO NOT USE THIS COMPANY THEY ARE TERRIBLE They gouged our walls after we just had had them painted because we just moved into our place When we called, Natalie said that she would have the manager call After numerous emails and text, we received a call from the service rep who cleaned our vents and told my husband that "HE BARELY TOUCHED OUR WALLS It costs us $to have this repaired The manager never called us Finally I contacted the Revdex.com and the next day or so, we received an email from the company saying that they would settle for $but when they found out we contacted the Revdex.com, the emailed us and said that they would settle with the Revdex.com and not us The Revdex.com never heard from them They refuse to answer any calls, emails or correspondence from the Revdex.com This company has terrible customer service One would believe that if damage was done, a manager or supervisor would be on the phone that day or at least the next day THIS COMPANY IS TERRIBLE DO NOT USE
Initial Business Response / [redacted] (1001, 14, 2014/12/08) */ 12/5/ first the $was not the problem the technician the did the job said that he didn't scratch any wall because the scratch was not near any vent, but we still think that $was to much for something we didn't do so we offered $to solve the issuecustomer said ill take the money and I will fill complain Initial Consumer Rebuttal / [redacted] (3000, 17, 2014/12/10) */ 12/8/ The scratch was below where the vents are locatedAnd the scratch wasn't there before he cameNevertheless, we will accept the $that they had offeredPlease tell them to forwarad this $ And, by the way, the technician said that "HE BARELY TOUCHED THE WALL", that indicates, that he did in deed have contact with the wall When we get the $100, I will respond that our complaint wasa satisfied, until than, it has not been satisfied Final Business Response / [redacted] (1001, 25, 2015/03/05) */ The business would like to request that the consumer provide the invoice, which says that we are not responsible for any paint or wood chipping and we are not responsible of any damage during the cleaning as its says on the invoice
Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ Contact Name and Title: [redacted] office manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com there is nothing much we can do now! you should contact the office fist and we could easily solve it we don't appreciate you summiting a complaint and because of that we don't want to do business with you we will send you the refund of $to close this case Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept the refund of $ However, I am still quite unhappy with how this business treats their customersI contacted them three times to give the opportunity to address my concerns prior to opening this case and they pushed responsibility to a poorly trained technician insteadIn hindsight, the Groupon rating of only 44% satisfied customers should have warned me away
DO NOT USE THIS COMPANY THEY ARE TERRIBLE They gouged our walls after we just had had them painted because we just moved into our place When we called, Natalie said that she would have the manager call After numerous emails and text, we received a call from the service rep who cleaned our vents and told my husband that "HE BARELY TOUCHED OUR WALLS It costs us $to have this repaired The manager never called us Finally I contacted the Revdex.com and the next day or so, we received an email from the company saying that they would settle for $but when they found out we contacted the Revdex.com, the emailed us and said that they would settle with the Revdex.com and not us The Revdex.com never heard from them They refuse to answer any calls, emails or correspondence from the Revdex.com This company has terrible customer service One would believe that if damage was done, a manager or supervisor would be on the phone that day or at least the next day THIS COMPANY IS TERRIBLE DO NOT USE