Chicago Auto Place LLC

Initial Business Response / [redacted] (1000, 5, 2014/09/27) */ Contact Name and Title: [redacted] OWNER Contact Phone: XXXXXXXXXX Contact Email: [redacted] @CHICAGOAUTOPLACE.COM On September 8th, the customer [redacted] (***) submitted an online inquiry in regards to the Porsche Cayenne S VIN# [redacted] XXXXXWe contacted the customer, the same dayThe customer did mention that they were credit challenged, therefore filled out a credit application to get approved before coming into the dealership the following dayThe customer said she has a good amount of down payment and she can put between $4500- $down if necessaryAs we processed the credit, we noticed that there was an open repossession order on the current car loan as mentioned by the customerShortly after reviewing the bureau we attempted to contact the customer that we can get the deal approved with $5,total down payment and need stipulations, including the letter of confirmation of repossession, proof of residence, and proof of income, current paystub, and utility bill- requirements for the bankThe customer did not answer the phone, nor did she return our phone call The following morning, September 9th, [redacted] (***) and ***, showed up in our showroomWe could not get the deal approved under [redacted] name for the fact that the customer admitted that still had the car in her possession and was not able to provide proof that the car has been taken away Customer gave us a deposit, partial down payment to hold the vehicle for the amount of $and mentioned that in days will come back to the dealership to give us the balance and stipulations needed for the bank On September 12, three days after deposit was taken, customer was contacted and informed that we have not received any stipulations nor remaining balance for the down payment for the purchase of Porsche Cayenne S and the deposit that was received on 09/09/has been fully refunded back to the card At this point, this was no sale and deposit was refunded back to the customerAttached you will find the copy of the purchase receipt as well as the refund receipt

Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ Chicago Auto Place, as promised to customer, did replace a new battery for the 2002 Porsche 911 before the vehicle was picked up by the shipping company that has been arranged by the customer. Also, Chicago Auto Place did put the code in... the radio after the battery has been replaced. We advise that the customer contacts/dispute the matter of dead battery/missing code with the shipping company, as it is beyond our control after the vehicle left the dealership to be shipped overseas.

Customer brought the vehicle to serviceChicago Auto Place repaired the vehicle for customer at no cost to customerCustomer is satisfied

The Plates for Mr*** have been mailed out from DMV and are out for delivery to customerTracking number provided by DMV using *** is ***

Initial Business Response /* (1000, 5, 2015/06/08) */
Chicago Auto Place, as promised to customer, did replace a new battery for the Porsche before the vehicle was picked up by the shipping company that has been arranged by the customerAlso, Chicago Auto Place did put the code in the
radio after the battery has been replacedWe advise that the customer contacts/dispute the matter of dead battery/missing code with the shipping company, as it is beyond our control after the vehicle left the dealership to be shipped overseas

Initial Business Response /* (1000, 5, 2015/08/08) */
The customer received 100% money back that been paid by the customer to the dealershipCustomer signed for receiving full refund of the money that was paid

Initial Business Response /* (1000, 5, 2015/02/16) */
The customer purchased a vehicle on January 2, Although the credit was not the strongest, the customer financed with one of our prime banksThe customer signed up for a simple interest loan with no prepayment penaltyThe customer
is responsible for making payments on time and no other negative items can be reported to the bureau
Due to the lien being recorded on the vehicle, the titling and registration is currently held at ATC- third party auto titling company that perfects the lien, registers the vehicle and is issuing plates for the customerATC also has specific requirements that have to be met by customer, in order to complete the registration
The titling and registration of the vehicle has been held up due to the balance that the customer owed for registration and titlingChicago Auto Place collected for state tax, title and license based on the estimate from ATCAfter it has been reviewed by the DMW of *** the customer was responsible for paying $due to the weight of the vehicle
Chicago Auto Place attempted numerous times to contact the customer by phone and via mail, but the customer would not contact us backFinally, the owner of the Chicago Auto Place was able to get in touch with the customer, but the customer refused to pay the outstanding balance that was due for the registration of that specific vehicleThe owner of Chicago Auto Place, of goodwill, paid the $that was required to finalize the registration
All vehicles, before they are offered for sale go through our service department for full service and multi-point inspectionVehicles sold at Chicago Auto Place are all used vehicles and are sold As-Is- No Warranty, but Chicago Auto Place offers multiple extended warranties on all of our vehiclesThe customer signed multiple documents including:
"Notice of Vehicle Sold Without Any Warranty",
"Buyer's Guide" identifying the vehicle has no warranty
The vehicle at time of sale had over 159,milesHe was offered and explained multiple extended warrantiesThe customer purchased power train warranty for high mileage vehicles that covers engine, transmission, water pump and transfer case and electrical (enhanced)
Chicago Auto Place did not mislead the customer about the warrantyAll claims and questions about the warranty can be answered by a representative of the warranty companyChicago Auto Place, out of good will, paid the outstanding balance for the customer in order to finalize the registration

Customer can apply the deposit in purchasing another vehicle from Chicago Auto Place

Initial Business Response /* (1000, 5, 2015/02/16) */
The customer purchased a vehicle on January 2, Although the credit was not the strongest, the customer financed with one of our prime banksThe customer signed up for a simple interest loan with no prepayment penaltyThe customer is
responsible for making payments on time and no other negative items can be reported to the bureau
Due to the lien being recorded on the vehicle, the titling and registration is currently held at ATC- third party auto titling company that perfects the lien, registers the vehicle and is issuing plates for the customerATC also has specific requirements that have to be met by customer, in order to complete the registration
The titling and registration of the vehicle has been held up due to the balance that the customer owed for registration and titlingChicago Auto Place collected for state tax, title and license based on the estimate from ATCAfter it has been reviewed by the DMW of *** the customer was responsible for paying $due to the weight of the vehicle
Chicago Auto Place attempted numerous times to contact the customer by phone and via mail, but the customer would not contact us backFinally, the owner of the Chicago Auto Place was able to get in touch with the customer, but the customer refused to pay the outstanding balance that was due for the registration of that specific vehicleThe owner of Chicago Auto Place, of goodwill, paid the $that was required to finalize the registration
All vehicles, before they are offered for sale go through our service department for full service and multi-point inspectionVehicles sold at Chicago Auto Place are all used vehicles and are sold As-Is- No Warranty, but Chicago Auto Place offers multiple extended warranties on all of our vehiclesThe customer signed multiple documents including:
"Notice of Vehicle Sold Without Any Warranty",
"Buyer's Guide" identifying the vehicle has no warranty
The vehicle at time of sale had over 159,milesHe was offered and explained multiple extended warrantiesThe customer purchased power train warranty for high mileage vehicles that covers engine, transmission, water pump and transfer case and electrical (enhanced)
Chicago Auto Place did not mislead the customer about the warrantyAll claims and questions about the warranty can be answered by a representative of the warranty companyChicago Auto Place, out of good will, paid the outstanding balance for the customer in order to finalize the registration

Complaint: [redacted]
I am rejecting this response because: This does not address the issue of the...

plates not being sent in a timely manner (2 Months) and does not even mention the issues with the mechanical faults with the car and NO attempt to try and correct the problems.
Sincerely,
[redacted]

The DMW for state of New Jersey will be mailing the plates directly to customer. Chicago Auto Place does not owe anything to customer. Customer can contact local DMW for status of plates.

This place is HORRIBLE. I am 21 years old came in looking to buy my first car. First and foremost the car that they had online and the price listed was not the actual car they were selling . I get there with full expectations to check out the car I inquired about only to be told that the car is not the car they are selling for that price . They had a new girl who barely spoke any English handling me and my buy. Once they realized she didn't know what she was doing they sent a snappy blonde who spoke very condescending to me . Advising me I would need more of a down payment basically acting as though I didn't have money for the car I wanted . I let her know that I have the money to get what I want . she was very rude throughout the whole process basically rushing me to make a decision. Me being about 9 months pregnant really needed a car so I choose to buy . Needless to say I had the car 3 days before ALL THE SERVICE LIGHTS CAME ONE !!! I called about it they told me to leave my car they wil order the part and fix whats wrong with it . Almost two days went past and they still had my car I called up there to see the status of the car and was told they hadn't even ordered the part they havent even looked at my car. They told me I can come get it they will call when the part arrives - took about 2 mos before I called them again and they advised they had the part and I can bring my car in to get the part put on .After that about 1 mo later the whole alternator went dead and now I'm paying for that to be fixed ! im very upset about the HORRIBLE business and will never do business here !!!!!!

Initial Business Response /* (1000, 5, 2014/09/27) */
Contact Name and Title: [redacted] OWNER
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@CHICAGOAUTOPLACE.COM
On September 8th, the customer [redacted]) submitted an online inquiry in regards to the 2005 Porsche Cayenne S...

VIN# [redacted]XXXXX. We contacted the customer, the same day. The customer did mention that they were credit challenged, therefore filled out a credit application to get approved before coming into the dealership the following day. The customer said she has a good amount of down payment and she can put between $4500- $5500 down if necessary. As we processed the credit, we noticed that there was an open repossession order on the current car loan as mentioned by the customer. Shortly after reviewing the bureau we attempted to contact the customer that we can get the deal approved with $5,500 total down payment and need stipulations, including the letter of confirmation of repossession, proof of residence, and proof of income, current paystub, and utility bill- requirements for the bank. The customer did not answer the phone, nor did she return our phone call.
The following morning, September 9th,[redacted]) and [redacted], showed up in our showroom. We could not get the deal approved under[redacted] name for the fact that the customer admitted that still had the car in her possession and was not able to provide proof that the car has been taken away.
Customer gave us a deposit, partial down payment to hold the vehicle for the amount of $4500 and mentioned that in 2 days will come back to the dealership to give us the balance and stipulations needed for the bank.
On September 12, three days after deposit was taken, customer was contacted and informed that we have not received any stipulations nor remaining balance for the down payment for the purchase of 2005 Porsche Cayenne S and the deposit that was received on 09/09/2014 has been fully refunded back to the card.
At this point, this was no sale and deposit was refunded back to the customer. Attached you will find the copy of the purchase receipt as well as the refund receipt.

Initial Business Response /* (1000, 5, 2015/06/08) */
Chicago Auto Place, as promised to customer, did replace a new battery for the 2002 Porsche 911 before the vehicle was picked up by the shipping company that has been arranged by the customer. Also, Chicago Auto Place did put the code in...

the radio after the battery has been replaced. We advise that the customer contacts/dispute the matter of dead battery/missing code with the shipping company, as it is beyond our control after the vehicle left the dealership to be shipped overseas.