Chicago Controls Thermostats, Inc.

Hello, we apologize for the problemWe have refunded plus for a total of And we will send you a new unitWe do have a very low failure rate, but they are electrical components and occasionally failAgain, our apologies for the inconvenience this has caused you. All
the best.....the new free unit will ship today

Initial Business Response /* (1000, 6, 2015/08/11) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX cell
Contact Email: ***@comcast.net
We did receive the complaint regatding the faulty unitGave customer choice of refund or new unit......he chose refund
We sent
check #*** on July for $which also covered his additional shipping
Check has cleared bank

Hello, we apologize for the problem. We have refunded 59.95 plus 14.80 for a total of 74.75.  And we will send you a new unit. We do have a very low failure rate, but they are electrical co
mponents and occasionally fail. Again, our apologies for the inconvenience this has caused...

you. All the best.....the new free  unit will ship today.

Initial Business Response /* (1000, 6, 2015/08/11) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX cell
Contact Email: [redacted]@comcast.net
We did receive the complaint regatding the faulty unit. Gave customer choice of refund or new unit......he chose refund
We sent check...

#[redacted] on July 30 for $64.95 which also covered his additional shipping.
Check has cleared bank.