Chicago Hauntings, Inc.

This was refunded as promised through our booking partner They take a very long time to process refunds and we are attempting to switch providers at this time I went ahead and did a manual refund myself though my own account Thank you

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTo Chicago Hauntings: follof any sort would have been appreciated and professionalIt is ridiculous that two emails and a phone call went unanswered
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/14) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sbcglobal.net
This person has an emotional problemIn years of business we have never experienced this kind of random, enraged, irrational
behaviorThe day I billed this customer, our merchant processing equipment malfunctioned during the batch process, and mischarged her erroneously(We have since installed a new machine)We do not do electronic ticketing so I requested her billing information as we had already shredded the information, and her husband sent me her credit card statement insteadI responded and told him I needed the credit card number and expiration date, not the bank statement, in order to reverse the chargeHe then sent me the billing statement AGAIN, and I again responded and carefully explained that I needed the billing information, not the billing statement, in order to reverse the chargeThat afternoon, I conducted a tour and then returned to find a scathing voicemail about how they are "not being nice anymore....I will ruin your company and your life ....smear you on Yelp and Facebook and the Revdex.com." So I then called them and the husband answered and I once again asked for the information and instead he put his wife on the phone, who proceeded to call me a*** and say, "If you had a job and weren't taken care of by someone, maybe you'd know the value of a dollar and that a little money is important to some people." Where this came from, I have no idea whatsoever, especially since I am a single mother who has worked very hard to support my children through my businessI was so dumbfounded at this point, that I told her she should just contact her credit card company to do the chargeback, because obviously she had some other issue going onThen I still wrote her husband back, once again directed him to our SECURE form at https://www.chicagohauntings.com/reservations.html to input the billing information for the chargeback, which would be faster than doing it through her credit card companyI received no response, but she has spent a week posting late night rants about our company on various sites, making scathing phone calls to us, first blocking her number, and lying to people about our site being unsecured, us stealing money from customers, etcIncidentally, they said they "loved the tour." Our company and brand stands on its own, but I highly recommend that you ban this user for the sake of other businesses who might fall prey to their misplaced rage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, if they sent any correction, it was from some email address other than one with Chicago Hauntings in the name (they may want to rethink that next time) and they may avoid such fear in customers next time if they SIMPLY NOTIFY THEM OF THE REFUND VIA EMAILObviously, this business has problems with simple communication and changing this policy of avoiding communications would go a long way for them
Sincerely,
William ***

I am in shock that the customer submitted a complaint to the Revdex.com about a refund for a tour that was scheduled for Friday. It is Tuesday.  I'm more in shock that the Revdex.com did not tell the customer that a refund would obviously be submitted on the next...

business day and take up to three days to clear.  I refunded the customer yesterday morning and he will see the refund in his account as soon as his bank deposits it, by Thursday morning.  Furthermore, we DID in fact inform the customer via email that we changed our pickup location for all tours starting on May 30th.  I am sorry he did not receive it, as we informed him when he contacted us.