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Chicago Northside Toyota

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Chicago Northside Toyota Reviews (26)

We appreciate your concern and would like to make sure that you are confident in your purchaseWe would be happy to go over your paperwork and review your transactionIf there was any confusion we can remedy this immediatelyYou can contact myself at your earliest convenienceThanks,Adrian [redacted] General ManagerChicago Northside Toyota773-728-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] After speaking to the dealership I've come to find out that the finance manager who helped originate the loan completed the incorrect agreement cancellation request form which is why it was not processed correctly twiceNow that they have done a little more investigation they have assured me they will take the necessary steps to cancel the VSA and GAP properly and I should see the refund for the full amount reflected on my loan statement in the next couple weeks Sincerely, [redacted]

We look into this matter and bring to the highest level of attention and we confirm that the process was completed If you have any other questions about the details please feel free to contact [redacted] @ 773-***-***

A check was sent out to Toyota Financial Services to pay off this vehicleIt should be reflected shortly

MrYuki [redacted] may come in to go over his paperwork to decide if the protection coverage he agreed to purchase is necessaryAll documents wer signed and initialed by the customer and was reviewed on three different documents.Please contact Adrian [redacted] to discuss the time to come in to review all documents in questionThank you for you inquiry.773-728-

We have reviewed your paperwork and did not see any record of waiver of responsibility of your previous leaseUnfortunately your representative no longer is employed by Chicago Northside Toyota We have submitted your concerns regarding the outstanding balance to Toyota and are
awaiting a response

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the check is received by the lending institution on timeI will provide more feedback once I confirm the check has been sentThank you
Sincerely,
Akushla ***

We have confirmed with Toyota Financial Services that the vehicle has indeed been paid off

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are sorry if there was a miscommunication on what is cancellableWe are sending a check to the lending institution for the amount requestedThis will reduce the principal balance, effectively shortening the term of the loan

We apologize for the confusion on the
matter of the key and would be glad to supply you with a additional key that will open and start the carWe also would be happy to review our inspection for you and go over the inspection and give you a tutorial on your new vehicleThe goal is for you to have confidence with us and assurance that we stand behind our productWe appreciate you as a customer and hope to continue a valued relationship. Please contact *** *** @ *** for your appointment to rectify this matter

We look into this matter and bring to the highest level of attention and we confirm that the process was completed.  If you have any other questions about the details please feel free to contact [redacted] @ 773-[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted].
After speaking to the dealership I've come to find out that the finance manager who helped originate the loan completed the incorrect agreement cancellation request form which is why it was not processed correctly twice. Now that they have done a little more investigation they have assured me they will take the necessary steps to cancel the VSA and GAP properly and I should see the refund for the full amount reflected on my loan statement in the next couple weeks.
Sincerely,
[redacted]

I understand that there was a conversation with our used car manager and there has been resolution. If there is any other concerns please feel to call me during the office hours.  Thank you for your patience.[redacted]

We sent a refund check directly to the Azeem's on November 27th for the full amount requested.

Complaint: 11604513
I am rejecting this response because: Toyota Fibancial has no records of "Chicago Northside Toyota" ever contacting them about a lease buy out or any payment. This...

initial deal was agreed and signed May 20, 2016 and now it's August 3, 2016 and collection calls are coming in at all times, all days, to family and Olga [redacted] who because of this great fraudulent error, is still the lease owner. I want Chicago Northside Toyota to honor the lease agreement today. 
Sincerely,
Hugo [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I met with the General Manager and Finance Manager, who were able to clarify and complete additional paperwork that had been overlooked. Many thanks to them for the prompt response and for their commitment to customer satisfaction.
Sincerely,
Kristen [redacted]

Initial Business Response /* (1000, 5, 2015/09/28) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
We have spoken to Mr. [redacted] repeatedly about this situation, including multiple conversations with the GM of the dealership....

Everything regarding this transaction was normal industry operating procedure.
[redacted] is the 8th largest bank in the United States, and one of the top originators of auto loans. Outside of the financial arms of the manufacturers, they are our primary lender, and often have better rates, especially with non-subvented loans.
We have also repeatedly explained to Mr. [redacted] that multiple inquiries for a car loan negatively effecting his credit score is a fallacy, and we have sent him the link to the FICO website explaining this:http://www.myfico.com/CreditEducation/CreditChecks/Inquiries.aspx
We are sorry, but there is nothing further we can do to assist Mr. [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not necessary to do multiple pulls of credit when shopping for a loan. That is like saying when you go through an insurance or real estate broker that if they shop your package that you must get a hard pull from all 16 or so banks that may want to write your loan. It is simply not true. It also goes against the Fair Credit Act which I sent to Management at the dealership. I was simply lied to and they must now clean up their mess. I would like this to be off of my credit report. There was no need to send my application to that bank either. That is for people that can't get a loan through the [redacted] of [redacted] or [redacted] of the world. I was not desperate for a loan. It is similar to when [redacted] of [redacted] gave bad loans out to minorities that qualified for low, fixed interest rates. They said that they needed to do it as well and were eventually sued and found liable for billions of dollars in damages. They are simply not telling the truth. My credit should have been run a maximum of 1 time. I want them to remove the inquiries from my credit report. My credit report says my score is not as high as it could be now because of too many pulls. I have that on file as well.
Final Business Response /* (4000, 9, 2015/09/30) */
Contact Name and Title: Kevin [redacted],Dir.Biz.Dev.
Contact Phone: [redacted]
Contact Email: [redacted]@blautogroup.com
I am sorry that we are unable to resolve this to Mr. [redacted]'s satisfaction, and I regret we can not assist him further. However, he is welcome to contact our attorney for more information, if he would like: Sally [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I would like to note that it wasn't until we began working with the Auto group owners that the necessary steps were taken to address this issue.  We have not received a single call back from the sales team at Northside Toyota apologizing for anything that happened and how rudely we were treated despite the owners of the auto group acknowledging that the entire bill was in error.Again, I thank the owners at the auto group for their professionalism during this process.  
Sincerely,
[redacted]

A check was sent out to Toyota Financial Services to pay off this vehicle. It should be reflected shortly.

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Address: 5625 N Broadway St, Chicago, Illinois, United States, 60660-4415

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