Chicago Sprinkler

May 2, We have reviewed the complaint from [redacted] and we confirm that the package was delivered to the freight forwarder on April 16, and the package weighed in at pounds, which is what the packaged weighted when it was picked up from our warehouse When a consumer uses a freight forwarder the freight forwarder is responsible once the package is received and signed for by the freight forwarder Although we do not believe that we are responsible for the lost package, we have decided to credit the consumer the full amount of the purchase $ This is a one-time courtesy to this consumer Our consumer relations department has issued the credit under number [redacted] .Sincerely, [redacted] Nautica Apparel, Inc.Director of Product Liability

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Replacement shirts is perfectly acceptable Thank you Nautica! Looking forward to receipt.
Regards,
*** ***

This is in response to the complaint made to the RevDex.com by *** *** on January 18, 2016. Ms*** called our consumer relations department and
explained that she did not like the monogramming because the wrong color thread
was used and she could not she the
monogramming clearly. On January 18, we issued a credit
for the monogramming in the amount of $and an additional 20% off the order for the
inconvenience. The total credit
was $14.48.
We are of the opinion that we satisfied the customer’s
concernsIf you have any further questions, please contact me at *** ***.Sincerely,*** ** ***Director of Intellectual Property and Product Liability

p.MsoNormal, li.MsoNormal,
February 8,
This letter is in response to a
claim ID Number [redacted] filed by [redacted]. Our experience with this consumer is by the name of [redacted] not [redacted]. We received
not one but two shirts from Mr[redacted] via [redacted] to our e-commerce facility
via COD. The address that Mr
[redacted] sends his packages to is as follows:
Nautica Returns Center
[redacted]
We have no record of Mr[redacted]
ever purchasing any products from our e-commerce site. According to the identification tags
sewn into these garments, we determined that the garments were manufactured
sometime in the late and they are well outside our one-year review
guidelines. Therefore, we returned
the shirts to Mr[redacted] via [redacted]We are enclosing copies of the letter sent
to Mr[redacted] along with the packaging and tracking number for the packageWe
spoke with the post office and they indicated the package was delivered. We suggest that Mr[redacted] files a
damage claim with the [redacted] regarding his damaged package. The tracking number is [redacted]. There is
nothing further that we can assist with regarding these two shirts since they
are at the least to years old.
Please also be aware that we
received an additional three packages from Mr[redacted], which were again sent
to our e-commerce facility listed above.
The dates of his letters are December 2, 2015, December 14, and
December 28, 2015. We received
three shirts with these packagesAccording to the identification tags sewn
into these garments we determined that the garments are at least three years
old and they are well outside our one-year review guidelines. There is nothing further we can do regarding Mr[redacted]'s latest returns because the shirts are at least three years old. We are attaching copies of the letters
and shirts sent to us via [redacted] COD.
We returned these shirts to Mr[redacted] on February 5, via [redacted] and
copies of the postage and package receipts are enclosed. We have notified the Post Office of the
problem with the first package and they are going to make sure Mr[redacted]
receives this packagePerhaps a postal Inspector needs to get involved
We also would like to note that Mr
[redacted] somehow sends packages to the Nautica Returns Center via COD and we
have notified [redacted] to please not accept any further packages via COD. We have also requested that Mr[redacted]
please reframe from sending any further packages to our e-commerce center and
to please send any future packages to myself in the legal department at his expense
We are also enclosing various
correspondences from and regarding Mr[redacted] claims for your review. Please note that Mr[redacted] has never
spoken to any one in our consumer relations department. All correspondence is via COD [redacted] or
by email. We only have a PO Box
for Mr[redacted] and cannot send his packages back to him via [redacted]. We anticipate further Revdex.com complaints
filed from Mr[redacted] regarding his latest packages. Please advise how you would like us to proceed with the
handling of Mr[redacted]. At this
point we are baffled by Mr[redacted]'s actions and questions the nature of his claims
If you have any further
questions, please do not hesitate to contact me at [redacted]. Thank you
Sincerely,
[redacted]
Director of Intellectual Property
and Product Liability

May 2, 2016 We have reviewed the complaint from [redacted] and we confirm that the package was delivered to the freight forwarder on April 16, 2016 and the package weighed in at 4.3 pounds, which is what the packaged weighted when it was picked up from our warehouse.  When a consumer uses...

a freight forwarder the freight forwarder is responsible once the package is received and signed for by the freight forwarder.  Although we do not believe that we are responsible for the lost package, we have decided to credit the consumer the full amount of the purchase $133.97.  This is a one-time courtesy to this consumer.  Our consumer relations department has issued the credit under number [redacted].Sincerely,[redacted]Nautica Apparel, Inc.Director of Product Liability