Chicago Title Insurance Company

Big Fortune 500 Company... with little advancement, standard benefits, standard pay with some bonuses if you work for a productive office, local office employees are great. Management style is awful...

Chicago Title only cares about a bottom line... They push people through, cram as many as possible into a little office to close, often loud and uncomfortable for people. The work is Substandard, diligence is not a word in Chicago Title's vocabulary. So you spend a good part of your day putting out fires for other people. And it's not the employees fault... your are told to be fast, who cares about if its right...

After packing people for 3 solid summer months like sardines in a closing office, the economy slows, and the cut-throats begin... employees are laid off for a better bottom line, without severance, no matter how long you have been there, or whether you left another job to join them.

Bottom line.... Management stinks here. No morality. Kinda where this country has gone.

Initial Business Response /* (1000, 5, 2015/07/28) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ctt.com
Customer was a buyer in a real estate transaction scheduled for Friday, July 17th, 2015 in the Orland Park Chicago Title office. ...

She was represented by her attorney. The closing started on time, at 10:30am. The seller involved in the transaction did not attend the closing, which both Buyer and her attorney were made aware of. The original documents sent by the seller's attorney's office were mis-directed to another Chicago Title location in error, which resulted in there being only copies of the documents present at the closing table. As is the case with a one-sided closing, there is often a delay in having all the paperwork signed & in an approval status to fund the transaction. Buyer expressed her unhappiness over this issue, but was assured by her attorney that this is typical and acceptable. Buyer subsequently disagreed with atty over this, at which point atty excused herself from the transaction.
Buyer chose to wait in our lobby for the "dry closing" aspect to be completed and was told by both her closer and the office manager that she would be notified of the ongoing developments of the transaction. After approximately 1/2 hour time, Buyer left our office.
Our area manager contacted Buyer via phone to see if there was anything further we could facilitate for her.
This closing was never funded nor completed. Buyer will need to contact her atty to re-initiate this transaction in order to proceed with the purchase.
Chicago Title would like to extend a formal apology for any impression during the closing process that was unsatisfactory to her. This was also communicated to her by the Area Manager and was told to contact him if she had any further questions.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is a fraud. The Title company is supposed to complete a search of all documents related to closing. I never received any of those documents, this is not the Seller's responsibility as stated in their response. Also, the Title company offered so many times to reduce the fee for the transaction. The closer also asked several times if "had completed the Wire Transfer." Also, the area manager did not contact me, I requested to speak with a manager once I knew that the entire process was a scam. Buyers you have been warned!!!

Initial Business Response /* (1000, 5, 2014/06/11) */
At closing there were funds held back to pay the [redacted] County taxes for 2013 1st installment. Once the tax bills become available we are able to print bills and send payment into the county which was completed on May 14th. The taxes were...

not due until June 2nd, however we pay them as soon as we can. Our policy is to ensure the tax payment check clears and that the payment is posted to the correct property according to the county's website, at which time we issue any overage to the customer. Ms. [redacted]'s check was issued May 29th and cleared our bank on June 2nd, so we trust this issue was resolved to everyone's satisfaction. Certainly we wish to clearly communicate this process to our customers, and apologize for any inconvenience the lack of contact may have caused Ms. [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2014/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received my check. But I don't appreciate the lack of communication after several voicemails had been left with no return call.