I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information supplied from the merchant are untrue. When I was in the store to purchase the furniture, I was very careful to make sure the chair was the right height because of my handicap. I am handicapped on a walker and have a hard time getting up from a sitting position.When the chair arrived, if in fact it was the one in the store in which he states I sit in, that contradicts what h told usHe stated he had to order the recliner because he did not have the electronic recliner and would have to order it. Then he states in his email that he actually sentme the recliner from the store. I am really confused by his story not matching. I have been very upset about this purchase since the delivery. The recliner is very unsteady and stuffing the back and the cushion have not helped me with the height or comfort of the chairAll the information stated in the merchant rebuttal is incorrectThere was no resolution from the merchant to my knowledge in his rebuttal.How could we be satisfied when no resolution was received
Regards,
*** ***
Here are the facts of the situation. Mr. [redacted] bought a power reclining sofa, power console loveseat, and power wall saver recliner (non rocking) from us on 12/20/2014 for $2800 plus tax.. It was special ordered and delivered on or about January 22nd. He ordered exactly what was shown...
on the floor, even in the same fabric (22513 pewter) however, a special order was necessary because we did not stock the recliner. So we ordered his furniture from best chair, a 52 year old company with an impeccable reputation for building reclining furniture. Mr. [redacted] called soon thereafter to say that his reclining chair was too soft. [redacted] went to his house and added solid foam underneath the seat to assist in him getting up easier. There was nothing wrong with his furniture. He called back, [redacted] went to his house again and attempted to add more fill. Once again, there was nothing wrong with his furniture. Throughout this entire transaction, Mr . [redacted] has been rude, cursing us, telling [redacted] to get out of house, calling multiple times in a row only to hang up on us every time, Then claiming that he did not get what he ordered etc....completely obnoxious behavior. He is the interesting part, the loveseat that he sat on in the store and claimed sat so well Is the the one in his house!!!!!!!! We oversold the group and had to take the loveseat from our floor to make all the deliveries necessary. In closing, we have done nothing to Mr. [redacted] except to attempt to help him. We did exactly what we said each time even though we knew that we would be berated regardless. We have no desire to ever do any business with him and will not allow him back in our store. Jeff Rorer
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please find attached the picture you requested of the recliner. As you can see, the yardstick measures from the floor to the seat on the recliner. It measures between 18 and 19 when we measured. Please let us know if we can supply anything else.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information supplied from the merchant are untrue. When I was in the store to purchase the furniture, I was very careful to make sure the chair was the right height because of my handicap. I am handicapped on a walker and have a hard time getting up from a sitting position.When the chair arrived, if in fact it was the one in the store in which he states I sit in, that contradicts what h told usHe stated he had to order the recliner because he did not have the electronic recliner and would have to order it. Then he states in his email that he actually sentme the recliner from the store. I am really confused by his story not matching. I have been very upset about this purchase since the delivery. The recliner is very unsteady and stuffing the back and the cushion have not helped me with the height or comfort of the chairAll the information stated in the merchant rebuttal is incorrectThere was no resolution from the merchant to my knowledge in his rebuttal.How could we be satisfied when no resolution was received
Regards,
*** ***
Here are the facts of the situation. Mr. [redacted] bought a power reclining sofa, power console loveseat, and power wall saver recliner (non rocking) from us on 12/20/2014 for $2800 plus tax.. It was special ordered and delivered on or about January 22nd. He ordered exactly what was shown...
on the floor, even in the same fabric (22513 pewter) however, a special order was necessary because we did not stock the recliner. So we ordered his furniture from best chair, a 52 year old company with an impeccable reputation for building reclining furniture. Mr. [redacted] called soon thereafter to say that his reclining chair was too soft. [redacted] went to his house and added solid foam underneath the seat to assist in him getting up easier. There was nothing wrong with his furniture. He called back, [redacted] went to his house again and attempted to add more fill. Once again, there was nothing wrong with his furniture. Throughout this entire transaction, Mr . [redacted] has been rude, cursing us, telling [redacted] to get out of house, calling multiple times in a row only to hang up on us every time, Then claiming that he did not get what he ordered etc....completely obnoxious behavior. He is the interesting part, the loveseat that he sat on in the store and claimed sat so well Is the the one in his house!!!!!!!! We oversold the group and had to take the loveseat from our floor to make all the deliveries necessary. In closing, we have done nothing to Mr. [redacted] except to attempt to help him. We did exactly what we said each time even though we knew that we would be berated regardless. We have no desire to ever do any business with him and will not allow him back in our store. Jeff Rorer
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please find attached the picture you requested of the recliner. As you can see, the yardstick measures from the floor to the seat on the recliner. It measures between 18 and 19 when we measured. Please let us know if we can supply anything else.
Regards,
[redacted]