Chicagoland CPR & Safety Training, LLC

Initial Business Response /* (1000, 5, 2014/12/12) */
Revdex.com:
Good morningI have investigated the matterThe complaint was filed on behalf of a customer that was documented as a NO SHOW to a scheduled training in which a seat was reserved in a training to be held on 11/11/at 9amThe
customer did in fact contact and speak to two different customer service representatives the next day, that explained our policy found belowThis policy is agreed to upon registration
As stated in the complaint the customer tried to find the location and became lost despite using the GPS and calling the facilityWe have operators stand by to answer calls should a customer get lost to assist them in getting to their scheduled training location
I went ahead and did a search of our phone records for that day, the day before, and the day afterThe first phone call that we have a record of from the phone number that was used to register with from the customer is on 11/12/at 3:41pm
If the customer tried to contact us that day from a different number, please provide it to us via e-mail and we will be more than happy to do a search of the number
If there was an error on our part and one of our operators failed to assist the customer, as stated in our policy we would be more than happy to issue a Full Refund and or reschedule the customer at No Charge
As we are sympathetic to each customer's needs and concernsWe have a policy in place that is clear, visible and straight forwardIt is also mandatory that you read and agree to said policy upon processing registration
RESCHEDULE POLICY
PLEASE EMAIL US AT [email protected] AT LEAST HOURS PRIOR TO YOUR SCHEDULED TRAINING AND WE WILL RE-SCHEDULE YOU ONCE AT NO CHARGE
WE REQUIRE AT LEAST HOURS WRITTEN NOTIFICATION
TARDY POLICY
YOU MUST BE ON TIME
THIS IS A LIFE SAVING CPR/AED or FIRST AID TRAINING CLASS
PLEASE ARRIVE AT LEAST MINUTES EARLY TO SIGN IN AND PREPARE FOR CLASS
WE OFFER A MINUTE GRACE PERIOD
IF YOU ARE MORE THAN MINUTES LATE YOU WILL BE ASKED TO RE-SCHEDULE
THERE IS A $CHARGE TO PROCESS A RE-SCHEDULE REQUEST AND RESERVE A SEAT IN AN UPCOMING CLASS
IF YOU PROCESS A RESCHEDULE REQUEST AND ARE MORE THAN MINUTES LATE FOR YOUR RE-SCHEDULED CLASS OR ARE A NO SHOW YOU WILL BE ASKED TO RE-REGISTER
NO SHOW POLICY
IF YOU ARE A NO SHOW YOU WILL HAVE TO RE-REGISTER
REFUND POLICY
WE DO NOT PROVIDE REFUNDS ONCE A TRANSACTION HAS BEEN PROCESSED
HOWEVER REFUNDS WILL BE GIVEN IF THERE IS AN ERROR ON OUR PART
BLS UPGRADE
IF YOU NEED THE BLS UPGRADE - SKILLS AND TESTING MUST BE COMPLETED WITHIN DAYS OF YOUR TRAINING
EFFECTIVE 2/3/
Thank you,
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Chicagoland CPR & Safety Training LLC
Initial Consumer Rebuttal /* (3000, 7, 2014/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I do not accept the business response at allI did not see there policy upon signing up for the class as I did not plan on getting lost when I left my place of residenceHowever, I also understand their policy and their lack of customer service skillsI understand rules are in place but everything is not black and white and rules/policies should be flexible enough to accommodate customersSo, although nothing will be done about my situation I assume at this point I will have to accept my money being gone but I will never agree with the company and they don't agree with me so I guess we are even Going forward I will be doing business with a more respectable and honorable company who in fact understands that although policies/rules are in place it is just good business sense to evaluate each customers plightGood day
Sincerely,
Tashena King
Final Business Response /* (4000, 9, 2014/12/26) */
Revdex.com:
Good Morning,
As previously stated in our response we would be more than happy to investigate the matter further if provided with the phone number that was used to contact usWe have customer service representatives available to assist customers to the location if they are lost for any reason as a courtesy to our customersThe phone number that was provided was not on record as having called the day of the customers scheduled trainingThe first record of a call being placed to our facility from the phone number on file was not until the next day at 3:41pm
Generally, resolving a case requires both parties to move from their current position to a middle ground
I feel that we have accomplished this, as if we are in error we would be more than willing to reschedule and waive all charges for the customerHowever no attempt has been made to provide additional information as far as a phone number that was used to contact our facility as statedThe one on file was not used until the next afternoon
In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter
Our policy is in place and can be clearly seen and agreeing to it is a mandatory part of registrationYou may view and read the policy at our website on any registration page
I truly hope we can be of further assistance in this matterFeel free to contact us with the updated information and we will be happy to help
Thank you,
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