Chicagoland Tire, LLC

Initial Business Response / [redacted] (1000, 6, 2015/08/07) */ Contact Name and Title: [redacted] / Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@chicagolandtire.com To: Revdex.com Case # XXXXXXXX Mr [redacted] visited our shop on 6-for multiple services the one in dispute is the Air Conditioning not workingI told him the initial service is to charge the AC and then trace for the problem or multiple problems which is $and he agreed to serviceUpon doing that, we spent a couple of hours tracing the problem to a malfunctioning Relay which we installed and cost $our labor rate is $per hour but I only charged him for hour not the two we actually spentThe customer left our shop happy with the AC working properlyA few days later he called informing me that it was not working again so I told him to come in a week or so later because the AC machine was being servicedWhen he came in I had to recharge the AC system again at my expense and spent another hour or so tracing his other problem with ACUpon doing that I found the AC Compressor has a small leak and needs to be replaced, the customer declined the service and demanded a full refundI tried in as many ways possible to make him understand that he has to pay for Services Rendered but with no successI finally decided to give him a partial refund of $in the form of a company checkHe has now disputed the entire amount of the credit card charge of $with his bank and the $has been deducted from my account plus he has my $check!! Mr [redacted] as I tried explaining to you multiple times before, I feel that I was more than fair with the amount I charged you and even agreed to give you a partial refund of $but you must understand you do have to pay for Services & Parts Rendered! Initial Service $ Parts $ Labor charged $ Refunded -$ Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I completely disagree with the owner [redacted] on whatever he described, [redacted] wrote that I agreed on the rate he charged me for AC, but [redacted] never discussed the charges with me as I dropped my car at his placeOn the other hand, I called him the next day to ask him about the problem with the AC and how much it is going to cost me[redacted] the owner told me that he will call me back as he still didn't had a chance to look at my carI never got call back from him, instead I called him after few hours and he told me that he was trying to contact me and he had a wrong number so he just went ahead and fixed my car without even discussing the chargesUnfortunately I had to pay the whole amount as I had no choice; moreover, [redacted] also wrote that I called him after a few weeks about my AC not working, instead I called him on Monday morning as they are closed on SundayI also want to mention one more thing that he broke the hood latch of my car and it wasn't my fault either but I still paid for it and he mentioned that he gave me $check but I never deposited that check in the bank, I still have that check with meI am not a money hungry person,I just didn't wanted to pay for the services which I never receivedAfter going through all this mess I called my credit card company and told them the whole situation and that's why they refunded me my whole money backI found this place through [redacted] for oil change deal and I called [redacted] asking him about the deal and he told me not to buy [redacted] as he was going to honor the priceSo seems like he is cheating with [redacted] as well

Initial Business Response /* (1000, 6, 2015/08/07) */
Contact Name and Title: [redacted] / Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@chicagolandtire.com
To: Revdex.com Case # XXXXXXXX
Mr. [redacted] visited our shop on 6-13 for multiple services the one in dispute is the Air...

Conditioning not working. I told him the initial service is to charge the AC and then trace for the problem or multiple problems which is $79.99 and he agreed to service. Upon doing that, we spent a couple of hours tracing the problem to a malfunctioning Relay which we installed and cost $19.99 our labor rate is $85.00 per hour but I only charged him for 1 hour not the two we actually spent. The customer left our shop happy with the AC working properly. A few days later he called informing me that it was not working again so I told him to come in a week or so later because the AC machine was being serviced. When he came in I had to recharge the AC system again at my expense and spent another hour or so tracing his other problem with AC. Upon doing that I found the AC Compressor has a small leak and needs to be replaced, the customer declined the service and demanded a full refund. I tried in as many ways possible to make him understand that he has to pay for Services Rendered but with no success. I finally decided to give him a partial refund of $85.00 in the form of a company check. He has now disputed the entire amount of the credit card charge of $296.69 with his bank and the $296.69 has been deducted from my account plus he has my $85.00 check!!
Mr. [redacted] as I tried explaining to you multiple times before, I feel that I was more than fair with the amount I charged you and even agreed to give you a partial refund of $85.00 but you must understand you do have to pay for Services & Parts Rendered!
Initial Service $79.99
Parts $19.99
Labor charged $85.00
Refunded -$85.00
Initial Consumer Rebuttal /* (3000, 8, 2015/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I completely disagree with the owner [redacted] on whatever he described, [redacted] wrote that I agreed on the rate he charged me for AC, but [redacted] never discussed the charges with me as I dropped my car at his place. On the other hand, I called him the next day to ask him about the problem with the AC and how much it is going to cost me.[redacted] the owner told me that he will call me back as he still didn't had a chance to look at my car. I never got call back from him, instead I called him after few hours and he told me that he was trying to contact me and he had a wrong number so he just went ahead and fixed my car without even discussing the charges. Unfortunately I had to pay the whole amount as I had no choice; moreover, [redacted] also wrote that I called him after a few weeks about my AC not working, instead I called him on Monday morning as they are closed on Sunday. I also want to mention one more thing that he broke the hood latch of my car and it wasn't my fault either but I still paid for it and he mentioned that he gave me $85 check but I never deposited that check in the bank, I still have that check with me. I am not a money hungry person,I just didn't wanted to pay for the services which I never received. After going through all this mess I called my credit card company and told them the whole situation and that's why they refunded me my whole money back. I found this place through [redacted] for oil change deal and I called[redacted] asking him about the deal and he told me not to buy [redacted] as he was going to honor the price. So seems like he is cheating with [redacted] as well.