ChicBuds

Client signed for Graphic design, Social Media and Public Relations package on behalf of her Crowd Funding campaignOur services do not guarantee consumers paying to support a product on Crowdfunding platformsOur team specifically consulted the client before and during the sales process on how a these third party websites workThe client paid for three packages which included graphic design, social media , and Public Relations - prices are standard Social Media is a team effort and our team works together to complete projects Client did not sign up for a project management service on her account, the teams work together Client and Account Executives were working on the account and had several calls during the campaign to discuss strategy and implementationOur team specifically consulted the client before and during the sales process on how a third party Crowd Funding platform worksHere are the reports to show all of the clients Media and social media pickups:Media/PR Results here:Total Media : 2,843Total Headline Impressions: 35,056Top tier pickup included (list 10+): Additional Media features: on local and national level: 20+Social Media posts and follow ups posted on behalf of client per packageAds/ Company Paid and posted ads on behalf of client per packageSee also Social Media 10.Client was provided a spreadsheet of sample requests and features during and after campaignCompany continued to work on clients media campaign after the closure of her Crowdfunding campaignClient has been provided more media features as recently as last month...several months after we discontinued our work together.Client was given a partial refund in good faith explaining in detail services renderedClient continues to complain to all sources because the brand was unable to have a successful Crowdfunding campaign on a third party platformWe can not guarantee the publics willingness to support a brands idea and this was explained multiple times to the brandCompany stands by our standard of work given, going above and beyond to resolve Clients complaints[redacted] Co FounderChicBlvd Inc : ChicExecs : ChicBuds

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I will directly answer the comments made by chic execs in the previous email1) I was completely over-sold saying that my project 'would be easy' and a 'cinch'It wasn't until after I paid that I was made aware of 'the extreme risk that I was taking'2) Yes I paid for those services3) I repeatedly asked for a project manage after the first week as I could see incredible disorganisationNever once was I told that 'I didn't pay for that', but instead, my emails were ignoredIf I was told that, I would have terminated the contract earlier as $7,should definitely cover a project manager or I would have found more investment to make sure that my campaign ran properlyTheir 'team approach' did not work in my scenario.? 4) The campaign manager and I had callsOne before the launch and one after a failed first week of the campaignTwo calls is not several calls.5) I was consulted only after I paid and signed their terms and conditionsBefore that I was over promisedSee item number 1.? 6/7/9/10: PR and Social Media: Zero of the 'media placements' resulted in any turnover of fundingI was proposed one media feature in the North Bay Business magazine, but it did not come to fruitionI was given a list of blogs/media that were interested in my productNone aligned with my niche and none had enough media influence/engagement for it be worth my time or an exchange my product for their blog exposure.? 8: After I paid and a strategy was laid out for me, I asked why there were no ads being placed anywhere on social mediaThey told me I could additionally pay for ads, BUT they were NOT going to place them ( I would have to place the ads myself)They said they would reimburse me $for the ads as apart of 'good faith' and NEVER didWithin the response to my complaint, Chic Execs replied " Ads/ Company Paid and posted ads on behalf of client per package" demonstrates the complete lack of communication that has continuously occurred as this never happened.Further complaints: 1) With days left in the campaign, (1/of the campaign time), I emailed Chic Execs saying that something needed to change to the strategy and implementation or I needed to take my campaign elsewhereChic Execs ignored me for SIX DAYS and when they did respond, completely ignored my questions and went about business as if everything were fine.? 2) Change of rates: Right after making the payments, the rates for their future services (which we were fund raising for) quadrupled.? I (now) completely understand that such campaigns as kickstarter are a huge riskIf Chic Execs were even able to raise some funds and not the entire campaign amount, we would not be having this conversationRaising backer at $is not a fair exchange for 7,000k of services.? Regards, [redacted]

We received notification of complaint #*** today. However, the customer made the complaint against the business “Chic Execs,” a PR firm. This is not our company. We are Chic Buds, which is a dba under the parent company FxA LLC. Please ensure that this complaint is no
longer associated with our business. You can reach us at the contact info below if you have any questions or require further information. Thank you very much for your time *** ***, Operations Manager at Chic Buds, *** ***, ***

We received notification of complaint #*** today.? However, the customer made the complaint against the business “Chic Execs,” a PR firm.? This is not our company.? We are Chic Buds, which is a dba under the parent company FxA LLC.? Please ensure that this complaint is no
longer associated with our business.? You can reach us at the contact info below if you have any questions or require further information.? Thank you very much for your time? *** ***, Operations Manager at Chic Buds, *** ***, ***

Client signed for Graphic design, Social Media and Public Relations package on behalf of her Crowd Funding campaignOur services do not guarantee consumers paying to support a product on Crowdfunding platforms.? Our team specifically consulted the client before and during the sales process on how a these third party websites workThe client paid for three packages which included graphic design, social media , and Public Relations - prices are standard? Social Media is a team effort and our team works together to complete projects Client did not sign up for a project management service on her account, the teams work together? Client and Account Executives were working on the account and had several calls during the campaign to discuss strategy and implementation5.? Our team specifically consulted the client before and during the sales process on how a third party Crowd Funding platform works.? Here are the reports to show all of the clients Media and social media pickups:Media/PR Results here:Total Media ? : 2,843Total Headline Impressions: 35,056Top tier pickup included (list 10+): Additional Media features: on local and national level: 20+Social Media posts and follow ups posted on behalf of client per packageAds/ Company Paid and posted ads on behalf of client per packageSee also Social Media? 10.Client was provided a spreadsheet of sample requests and features during and after campaignCompany continued to work on clients media campaign after the closure of her Crowdfunding campaignClient has been provided more media features as recently as last month...several months after we discontinued our work together.Client was given a partial refund in good faith explaining in detail services renderedClient continues to complain to all sources because the brand was unable to have a successful Crowdfunding campaign on a third party platformWe can not guarantee the publics willingness to support a brands idea and this was explained multiple times to the brandCompany stands by our standard of work given, going above and beyond to resolve Clients complaints.*
*** ***Co FounderChicBlvd Inc : ChicExecs : ChicBuds?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I will directly answer the comments made by chic execs in the previous email1) I was completely over-sold saying that my project 'would be easy' and a 'cinch'It wasn't until after I paid that I was made aware of 'the extreme risk that I was taking'2) Yes I paid for those services3) I repeatedly asked for a project manage after the first week as I could see incredible disorganisationNever once was I told that 'I didn't pay for that', but instead, my emails were ignoredIf I was told that, I would have terminated the contract earlier as $7,should definitely cover a project manager or I would have found more investment to make sure that my campaign ran properlyTheir 'team approach' did not work in my scenario.? 4) The campaign manager and I had callsOne before the launch and one after a failed first week of the campaignTwo calls is not several calls.5) I was consulted only after I paid and signed their terms and conditionsBefore that I was over promisedSee item number 1.? 6/7/9/10: PR and Social Media: Zero of the 'media placements' resulted in any turnover of fundingI was proposed one media feature in the North Bay Business magazine, but it did not come to fruitionI was given a list of blogs/media that were interested in my productNone aligned with my niche and none had enough media influence/engagement for it be worth my time or an exchange my product for their blog exposure.? 8: After I paid and a strategy was laid out for me, I asked why there were no ads being placed anywhere on social mediaThey told me I could additionally pay for ads, BUT they were NOT going to place them ( I would have to place the ads myself)They said they would reimburse me $for the ads as apart of 'good faith' and NEVER didWithin the response to my complaint, Chic Execs replied " Ads/ Company Paid and posted ads on behalf of client per package" demonstrates the complete lack of communication that has continuously occurred as this never happened.Further complaints: 1) With days left in the campaign, (1/of the campaign time), I emailed Chic Execs saying that something needed to change to the strategy and implementation or I needed to take my campaign elsewhereChic Execs ignored me for SIX DAYS and when they did respond, completely ignored my questions and went about business as if everything were fine.? 2) Change of rates: Right after making the payments, the rates for their future services (which we were fund raising for) quadrupled.? I (now) completely understand that such campaigns as kickstarter are a huge riskIf Chic Execs were even able to raise some funds and not the entire campaign amount, we would not be having this conversationRaising backer at $is not a fair exchange for 7,000k of services.? Regards,
*** ***

Client signed for Graphic design, Social Media and Public Relations package on behalf of her Crowd Funding campaign. Our services do not guarantee consumers paying to support a product on Crowdfunding platforms. 1. Our team specifically consulted the client before and during the sales process on how a these third party websites work. The client paid for three packages which included graphic design, social media , and Public Relations - prices are standard.  2. Social Media is a team effort and our team works together to complete projects 3. Client did not sign up for a project management service on her account, the teams work together.  4. Client and Account Executives were working on the account and had several calls during the campaign to discuss strategy and implementation. 5. Our team specifically consulted the client before and during the sales process on how a third party Crowd Funding platform works. Here are the reports to show all of the clients Media and social media pickups:6. Media/PR Results here:Total Media  : 2,843Total Headline Impressions: 35,056Top tier pickup included (list 10+): Additional Media features: on local and national level: 20+7. Social Media posts and follow ups posted on behalf of client per package8. Ads/ Company Paid and posted ads on behalf of client per package9. See also Social Media 10.Client was provided a spreadsheet of sample requests and features during and after campaign. Company continued to work on clients media campaign after the closure of her Crowdfunding campaign. Client has been provided more media features as recently as last month...several months after we discontinued our work together.Client was given a partial refund in good faith explaining in detail services rendered. Client continues to complain to all sources because the brand was unable to have a successful Crowdfunding campaign on a third party platform. We can not guarantee the publics willingness to support a brands idea and this was explained multiple times to the brand. Company stands by our standard of work given, going above and beyond to resolve Clients complaints.*
[redacted]Co FounderChicBlvd Inc : ChicExecs : ChicBuds

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will directly answer the comments made by chic execs in the previous email.
1) I was completely over-sold saying that my project 'would be easy' and a 'cinch'. It wasn't until after I paid that I was made aware of 'the extreme risk that I was taking'.
2) Yes I paid for those services.
3) I repeatedly asked for a project manage after the first week as I could see incredible disorganisation. Never once was I told that 'I didn't pay for that', but instead, my emails were ignored. If I was told that, I would have terminated the contract earlier as $7,000 should definitely cover a project manager or I would have found more investment to make sure that my campaign ran properly. Their 'team approach' did not work in my scenario. 
4) The campaign manager and I had 2 calls. One before the launch and one after a failed first week of the campaign. Two calls is not several calls.
5) I was consulted only after I paid and signed their terms and conditions. Before that I was over promised. See item number 1. 
6/7/9/10: PR and Social Media: Zero of the 'media placements' resulted in any turnover of funding. I was proposed one media feature in the North Bay Business magazine, but it did not come to fruition. I was given a list of blogs/media that were interested in my product. None aligned with my niche and none had enough media influence/engagement for it be worth my time or an exchange my product for their blog exposure. 
8: After I paid and a strategy was laid out for me, I asked why there were no ads being placed anywhere on social media. They told me I could additionally pay for ads, BUT they were NOT going to place them ( I would have to place the ads myself). They said they would reimburse me $100 for the ads as apart of 'good faith' and NEVER did. Within the response to my complaint, Chic Execs replied " Ads/ Company Paid and posted ads on behalf of client per package" demonstrates the complete lack of communication that has continuously occurred as this never happened.
Further complaints:
1) With 10 days left in the campaign, (1/3 of the campaign time), I emailed Chic Execs saying that something needed to change to the strategy and implementation or I needed to take my campaign elsewhere. Chic Execs ignored me for SIX DAYS and when they did respond, completely ignored my questions and went about business as if everything were fine. 
2) Change of rates: Right after making the payments, the rates for their future services (which we were fund raising for) quadrupled. 
I (now) completely understand that such campaigns as kickstarter are a huge risk. If Chic Execs were even able to raise some funds and not the entire campaign amount, we would not be having this conversation. Raising 1 backer at $35 is not a fair exchange for 7,000k of services. 
Regards,
[redacted]

Client signed for Graphic design, Social Media and Public Relations package on behalf of her Crowd Funding campaign. Our services do not guarantee consumers paying to support a product on Crowdfunding platforms. 
1. Our team specifically consulted the client before and during the sales process on how a these third party websites work. The client paid for three packages which included graphic design, social media , and Public Relations - prices are standard.  2. Social Media is a team effort and our team works together to complete projects 3. Client did not sign up for a project management service on her account, the teams work together.  4. Client and Account Executives were working on the account and had several calls during the campaign to discuss strategy and implementation. 5. Our team specifically consulted the client before and during the sales process on how a third party Crowd Funding platform works. 
Here are the reports to show all of the clients Media and social media pickups:
6. Media/PR Results here:
Total Media  : 2,843
Total Headline Impressions: 35,056
Top tier pickup included (list 10+): Additional Media features: on local and national level: 20+
7. Social Media posts and follow ups posted on behalf of client per package
8. Ads/ Company Paid and posted ads on behalf of client per package
9. See also Social Media 
10.Client was provided a spreadsheet of sample requests and features during and after campaign. Company continued to work on clients media campaign after the closure of her Crowdfunding campaign. Client has been provided more media features as recently as last month...several months after we discontinued our work together.
Client was given a partial refund in good faith explaining in detail services rendered. Client continues to complain to all sources because the brand was unable to have a successful Crowdfunding campaign on a third party platform. We can not guarantee the publics willingness to support a brands idea and this was explained multiple times to the brand. Company stands by our standard of work given, going above and beyond to resolve Clients complaints.
*
[redacted]Co Founder
ChicBlvd Inc : ChicExecs : ChicBuds

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will directly answer the comments made by chic execs in the previous email. 1) I was completely over-sold saying that my project 'would be easy' and a 'cinch'. It wasn't until after I paid that I was made aware of 'the extreme risk that I was taking'. 2) Yes I paid for those services. 3) I repeatedly asked for a project manage after the first week as I could see incredible disorganisation. Never once was I told that 'I didn't pay for that', but instead, my emails were ignored. If I was told that, I would have terminated the contract earlier as $7,000 should definitely cover a project manager or I would have found more investment to make sure that my campaign ran properly. Their 'team approach' did not work in my scenario. 4) The campaign manager and I had 2 calls. One before the launch and one after a failed first week of the campaign. Two calls is not several calls.5) I was consulted only after I paid and signed their terms and conditions. Before that I was over promised. See item number 1. 6/7/9/10: PR and Social Media: Zero of the 'media placements' resulted in any turnover of funding. I was proposed one media feature in the North Bay Business magazine, but it did not come to fruition. I was given a list of blogs/media that were interested in my product. None aligned with my niche and none had enough media influence/engagement for it be worth my time or an exchange my product for their blog exposure. 8: After I paid and a strategy was laid out for me, I asked why there were no ads being placed anywhere on social media. They told me I could additionally pay for ads, BUT they were NOT going to place them ( I would have to place the ads myself). They said they would reimburse me $100 for the ads as apart of 'good faith' and NEVER did. Within the response to my complaint, Chic Execs replied " Ads/ Company Paid and posted ads on behalf of client per package" demonstrates the complete lack of communication that has continuously occurred as this never happened.Further complaints: 1) With 10 days left in the campaign, (1/3 of the campaign time), I emailed Chic Execs saying that something needed to change to the strategy and implementation or I needed to take my campaign elsewhere. Chic Execs ignored me for SIX DAYS and when they did respond, completely ignored my questions and went about business as if everything were fine. 2) Change of rates: Right after making the payments, the rates for their future services (which we were fund raising for) quadrupled. I (now) completely understand that such campaigns as kickstarter are a huge risk. If Chic Execs were even able to raise some funds and not the entire campaign amount, we would not be having this conversation. Raising 1 backer at $35 is not a fair exchange for 7,000k of services. Regards,
[redacted]