July 15, 2015Dear [redacted] ,This letter is in response to your inquiry concerning D# [redacted] Our warranty is a one year warranty that covers manufacture defect for the first yearUnder the warranty we assist with warranty repair/replacement of a damaged or defective Chicco product, All returns and exchanges are done solely through the retailer[redacted] contacted us on June 24, regarding an issue with her Chicco [redacted] car seatWe responded requesting additional information and photos for reviewUnder the warranty we have offered to send [redacted] a replacement car seatShe contacted us by phone requesting a refund for her [redacted] , We have explained to her that all returns and exchanges are handled through the retailer where the item was purchased.Under the one year manufacture warranty we are willing to assist [redacted] with her issue and send her a replacement car seat.Kind Regards,Ginny G.Customer Service Manager
November 12, 2015Dear [redacted] ,This letter is in response to your inquiry concerning ID# [redacted] We apologize that [redacted] experienced an issue with her Chicco [redacted] Booster seats, in order to assist a customer with a warranty issue we require certain information be provided before sending a replacement part or product for a damaged/defective itemWe ask the customer to fill out our online submission form on our website www.chiccousa.com This form is located under the Contact Us section on our website;Once all the required information is provided we will review the information and assist with warranty repair or replacement of the same modelTo date we have not received any correspondence from [redacted] We ask that [redacted] complete our online submission form so that we may assist her with this issue.Kind Regards,Ginny G.Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
November 21,2017Dear [redacted] ,This letter is in response to your inquiry concerning ID [redacted] We have been in contact with [redacted] regarding the replacement fabrics she stated she did not receiveWe are sending anothershipment of the replacement parts by UPS Ground today A signature will be required for delivery ofthis package.Kind Regards,Ginny G., Customer Service Manager
April 23, 2015Dear [redacted] ,This letter is in response to your inquiry concerning ID [redacted] , We apologize that [redacted] experienced an issue with her [redacted] stroller, in order to assist a customer with a warranty issue we require certain steps to be followed before seriding a replacement for a damaged productOnce all the required information is provided we ask the customer to render the product useless prior to sending a replacement productThis is to ensure a customer is no longer using a damaged product [redacted] has provided all the required informationAt this point we are awaiting photos showing the manufacture model, SUI, and DOM numbers are blackened out , the 5pt harness has been cut, and the seat covers have been cut in half (ensuring the product is no longer being used)Once we received these photos we will be sending [redacted] a replacement stroller.The safety of children is paramount to ChiccoTherefore we want to ensure that a customer is no longer using a damaged item prior to shipping a replacement.Kind Regards,Ginny G.Customer Service Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I never received a replacement as the company stated was deleted versed on November 10th and it is November 14thNothing was received at all Regards, [redacted]
June 23, 2016Dear [redacted] ,This letter is in response to your inquiry concerning D# [redacted] , Our warranty is a one year warranty that covers manufacture defect for the first yearJinder the warranty we assist with warranty repair/replacement of a damaged or defective Chicco product[redacted] contacted us on June 7, regarding an issue with her Bravo strollerIn order to assist a customer with a warranty issue we require Certain steps to be followed before sending a replacement for a damaged productOnce all the required information is provided we ask the customer to render the product useless prior to sending a replacement productThis is to ensure a customer is no longer using a damaged product [redacted] has provided all the required informationAt this point we are awaiting photos showing the product numbers are blackened out, and "Do Not Use" and/or "Damaged" has been written in permanent ink/marker on the main frame of the strollerOnce we receive these photos we will be sending [redacted] a replacement stroller frame,The safety of children is paramount to ChiccoTherefore we wart to ensure that a customer is no longer using a damaged item prior to sending a replacement.Kind Regards,Ginny G., Customer Service Manager
May 08, 2015Dear [redacted] ,This letter is in response to your inquiry concerning DH [redacted] We have been in contact with [redacted] via phone and emailWe have received all the required information and photosWe have sent the replacement stroller to [redacted] by [redacted] GroundThe [redacted] tracking number is [redacted] The replacement stroller was delivered on May 7, 2015.Kind Regards,Ginny G.Customer Service Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have completed the online Form Chicos is referencing now two time and continue to have troubleI have been following up for months now and this needs to made right and I need the gift card rpcredit issued to me once and for all at this timeI have been more then patient with all this but this is not acceptable and I need this handled and towel care of nowThan kyou Regards, [redacted]
Our warranty is a one year warranty that covers manufacture defect for the first yearUnder the warranty we assist with warranty repair/replacement of a damaged or defective Chicco product.Ms [redacted] contacted us on December 29, regarding an issue with her Chicco Nextfit car seat We responded requesting additional information and photos for reviewUnder the warranty we are sending Ms [redacted] a replacement car seat and getting her original car seat back for review.Kind Regards,Ginny G***, Customer Service Manager
November 12, 2015Dear [redacted] ,This letter is in response to your inquiry concerning ID# [redacted] We apologize that [redacted] experienced an issue with her Chicco [redacted] Booster seats, in order to assist a customer with a warranty issue we require certain information be provided before sending a replacement part or product for a damaged/defective itemWe ask the customer to fill out our online submission form on our website www.chiccousa.com This form is located under the Contact Us section on our website;Once all the required information is provided we will review the information and assist with warranty repair or replacement of the same modelTo date we have not received any correspondence from [redacted] We ask that [redacted] complete our online submission form so that we may assist her with this issue.Kind Regards,Ginny GCustomer Service
September 19, 2017Dear [redacted] ,This letter is in response to your inquiry concerning D# [redacted] . Our warranty is a one year warranty that covers manufacture defect for the first year. Under the warranty we assist with warranty repair/replacement of a damaged or defective Chicco product.***... [redacted] contacted us on September 5, 2017 regarding an issue with her Chicco [redacted] 30 car seat. We responded requesting additional information and photos for review which she has provided. Under the warranty we have sent [redacted] a replacement car seat via [redacted] which was delivered on September 14, 2017. In addition we have contacted [redacted] to pick up the original car seat from [redacted] at no charge So that we may get it back for review,Kind Regards,Ginny G., Customer Service Manager
Chicco is misleading in their advertising of children's car seats Car seats all have expiration dates based on manufacture dates of generally years Chicco sells car seats that are old and the consumer will not be able to get near the year life span out of their purchase I purchased a seat and when it arrived it was already years old They did not inform me in any way that I was purchasing such an old seat Please be cautious when purchasing from them as to how old of a product you may be buying
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:If your reasoning for asking that I write "damaged" on my stroller is for safety concerns then this does not apply to meUnless you can give me a logical explaination as to how a ripped foam handle is somehow causing a safety concern! Furthermore, if your company really was concerned about safety above all else, then you would IMMEDIATELY send replacement parts to consumers with faulty products covered under warranty instead of wasting time arguing about whether or not the consumer is willing to deface property that they paid for, own, and are within their legal rights to use as they see fit Regards, [redacted]
April 23, Dear [redacted] ,This letter is in response to your inquiry concerning ID [redacted] , We apologize that [redacted] experienced an issue with her [redacted] stroller, in order to assist a customer with a warranty issue we require certain steps to be followed before seriding a replacement for a damaged productOnce all the required information is provided we ask the customer to render the product useless prior to sending a replacement productThis is to ensure a customer is no longer using a damaged product [redacted] has provided all the required informationAt this point we are awaiting photos showing the manufacture model, SUI, and DOM numbers are blackened out , the 5pt harness has been cut, and the seat covers have been cut in half (ensuring the product is no longer being used)Once we received these photos we will be sending [redacted] a replacement stroller.The safety of children is paramount to ChiccoTherefore we want to ensure that a customer is no longer using a damaged item prior to shipping a replacementKind Regards,Ginny GCustomer Service Manager
July 15, 2015Dear [redacted] ,This letter is in response to your inquiry concerning D# [redacted] Our warranty is a one year warranty that covers manufacture defect for the first yearUnder the warranty we assist with warranty repair/replacement of a damaged or defective Chicco product, All returns and exchanges are done solely through the retailer[redacted] contacted us on June 24, regarding an issue with her Chicco [redacted] car seatWe responded requesting additional information and photos for reviewUnder the warranty we have offered to send [redacted] a replacement car seatShe contacted us by phone requesting a refund for her [redacted] , We have explained to her that all returns and exchanges are handled through the retailer where the item was purchased.Under the one year manufacture warranty we are willing to assist [redacted] with her issue and send her a replacement car seat.Kind Regards,Ginny G.Customer Service Manager
November 12, 2015Dear [redacted] ,This letter is in response to your inquiry concerning ID# [redacted] We apologize that [redacted] experienced an issue with her Chicco [redacted] Booster seats, in order to assist a customer with a warranty issue we require certain information be provided before sending a replacement part or product for a damaged/defective itemWe ask the customer to fill out our online submission form on our website www.chiccousa.com This form is located under the Contact Us section on our website;Once all the required information is provided we will review the information and assist with warranty repair or replacement of the same modelTo date we have not received any correspondence from [redacted] We ask that [redacted] complete our online submission form so that we may assist her with this issue.Kind Regards,Ginny G.Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
November 21,2017Dear [redacted] ,This letter is in response to your inquiry concerning ID [redacted] We have been in contact with [redacted] regarding the replacement fabrics she stated she did not receiveWe are sending anothershipment of the replacement parts by UPS Ground today A signature will be required for delivery ofthis package.Kind Regards,Ginny G., Customer Service Manager
April 23, 2015Dear [redacted] ,This letter is in response to your inquiry concerning ID [redacted] , We apologize that [redacted] experienced an issue with her [redacted] stroller, in order to assist a customer with a warranty issue we require certain steps to be followed before seriding a replacement for a damaged productOnce all the required information is provided we ask the customer to render the product useless prior to sending a replacement productThis is to ensure a customer is no longer using a damaged product [redacted] has provided all the required informationAt this point we are awaiting photos showing the manufacture model, SUI, and DOM numbers are blackened out , the 5pt harness has been cut, and the seat covers have been cut in half (ensuring the product is no longer being used)Once we received these photos we will be sending [redacted] a replacement stroller.The safety of children is paramount to ChiccoTherefore we want to ensure that a customer is no longer using a damaged item prior to shipping a replacement.Kind Regards,Ginny G.Customer Service Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I never received a replacement as the company stated was deleted versed on November 10th and it is November 14thNothing was received at all Regards, [redacted]
June 23, 2016Dear [redacted] ,This letter is in response to your inquiry concerning D# [redacted] , Our warranty is a one year warranty that covers manufacture defect for the first yearJinder the warranty we assist with warranty repair/replacement of a damaged or defective Chicco product[redacted] contacted us on June 7, regarding an issue with her Bravo strollerIn order to assist a customer with a warranty issue we require Certain steps to be followed before sending a replacement for a damaged productOnce all the required information is provided we ask the customer to render the product useless prior to sending a replacement productThis is to ensure a customer is no longer using a damaged product [redacted] has provided all the required informationAt this point we are awaiting photos showing the product numbers are blackened out, and "Do Not Use" and/or "Damaged" has been written in permanent ink/marker on the main frame of the strollerOnce we receive these photos we will be sending [redacted] a replacement stroller frame,The safety of children is paramount to ChiccoTherefore we wart to ensure that a customer is no longer using a damaged item prior to sending a replacement.Kind Regards,Ginny G., Customer Service Manager
May 08, 2015Dear [redacted] ,This letter is in response to your inquiry concerning DH [redacted] We have been in contact with [redacted] via phone and emailWe have received all the required information and photosWe have sent the replacement stroller to [redacted] by [redacted] GroundThe [redacted] tracking number is [redacted] The replacement stroller was delivered on May 7, 2015.Kind Regards,Ginny G.Customer Service Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have completed the online Form Chicos is referencing now two time and continue to have troubleI have been following up for months now and this needs to made right and I need the gift card rpcredit issued to me once and for all at this timeI have been more then patient with all this but this is not acceptable and I need this handled and towel care of nowThan kyou Regards, [redacted]
Our warranty is a one year warranty that covers manufacture defect for the first yearUnder the warranty we assist with warranty repair/replacement of a damaged or defective Chicco product.Ms [redacted] contacted us on December 29, regarding an issue with her Chicco Nextfit car seat We responded requesting additional information and photos for reviewUnder the warranty we are sending Ms [redacted] a replacement car seat and getting her original car seat back for review.Kind Regards,Ginny G***, Customer Service Manager
November 12, 2015Dear [redacted] ,This letter is in response to your inquiry concerning ID# [redacted] We apologize that [redacted] experienced an issue with her Chicco [redacted] Booster seats, in order to assist a customer with a warranty issue we require certain information be provided before sending a replacement part or product for a damaged/defective itemWe ask the customer to fill out our online submission form on our website www.chiccousa.com This form is located under the Contact Us section on our website;Once all the required information is provided we will review the information and assist with warranty repair or replacement of the same modelTo date we have not received any correspondence from [redacted] We ask that [redacted] complete our online submission form so that we may assist her with this issue.Kind Regards,Ginny GCustomer Service
September 19, 2017Dear [redacted] ,This letter is in response to your inquiry concerning D# [redacted] . Our warranty is a one year warranty that covers manufacture defect for the first year. Under the warranty we assist with warranty repair/replacement of a damaged or defective Chicco product.***... [redacted] contacted us on September 5, 2017 regarding an issue with her Chicco [redacted] 30 car seat. We responded requesting additional information and photos for review which she has provided. Under the warranty we have sent [redacted] a replacement car seat via [redacted] which was delivered on September 14, 2017. In addition we have contacted [redacted] to pick up the original car seat from [redacted] at no charge So that we may get it back for review,Kind Regards,Ginny G., Customer Service Manager
Chicco is misleading in their advertising of children's car seats Car seats all have expiration dates based on manufacture dates of generally years Chicco sells car seats that are old and the consumer will not be able to get near the year life span out of their purchase I purchased a seat and when it arrived it was already years old They did not inform me in any way that I was purchasing such an old seat Please be cautious when purchasing from them as to how old of a product you may be buying
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:If your reasoning for asking that I write "damaged" on my stroller is for safety concerns then this does not apply to meUnless you can give me a logical explaination as to how a ripped foam handle is somehow causing a safety concern! Furthermore, if your company really was concerned about safety above all else, then you would IMMEDIATELY send replacement parts to consumers with faulty products covered under warranty instead of wasting time arguing about whether or not the consumer is willing to deface property that they paid for, own, and are within their legal rights to use as they see fit Regards, [redacted]
April 23, Dear [redacted] ,This letter is in response to your inquiry concerning ID [redacted] , We apologize that [redacted] experienced an issue with her [redacted] stroller, in order to assist a customer with a warranty issue we require certain steps to be followed before seriding a replacement for a damaged productOnce all the required information is provided we ask the customer to render the product useless prior to sending a replacement productThis is to ensure a customer is no longer using a damaged product [redacted] has provided all the required informationAt this point we are awaiting photos showing the manufacture model, SUI, and DOM numbers are blackened out , the 5pt harness has been cut, and the seat covers have been cut in half (ensuring the product is no longer being used)Once we received these photos we will be sending [redacted] a replacement stroller.The safety of children is paramount to ChiccoTherefore we want to ensure that a customer is no longer using a damaged item prior to shipping a replacementKind Regards,Ginny GCustomer Service Manager