Chichime.com

Review: First problem with this company is that I ordered this product in the middle of November and it didn't arrive until late December. When I received the item it was poor quality, wrong size and not what I wanted. I went on the the website to see the return policy and I tried to follow what it asked. I emailed all three emails listed, I wrote on the contact form for their website to request a return number and an address to return too and no one has contacted me. I have sent over 6 emails from December [redacted]to now and no one has contacted me. I have posted comments on their instagram as well as their facebook and again no one has contacted me. I sent my own dress back with receipts of purchase, email complaints to the address on the package and still no one has reached out at all. I worked retail myself and this company shouldn't be established if they have no customer service representing them correct. I never had problems with any online store and this is the last time I will ever shop and recommend them.Desired Settlement: I am requesting a full refund of 90.75 the amount I paid for this dress. I will never shop at this website again. And an apology from this company for wasting my time and money.

Review: I purchased merchandise on December ** 2015. My credit card was charged and I have not received my order. I reached out to Chichime via e-mail 3 times and left a voice message. No one has gotten back to me to provide status of my order.Desired Settlement: cancel order and full refund

Review: I ordered from their online site CHICHIME.COM received items and now when I try to return for another size there is no phone number to contact anyone, no return address to send clothing too and when you fill out the customer service form online NO ONE replies. I sent the items back in the same bag they came in with the return address and I have heard nothing from company since 05/**/2014. They do not reply to any emails at all.Desired Settlement: I would like a refund to my credit card. I would NEVER order from them again!

The address they have listed is

CHICHIME.COM [redacted] (Shipping Division) that is the only address I could find on their website and what was on the outside of package.

Consumer

Response:

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I placed an order for the following:

1x Jackie Playsuit - Small for $60.99

and instead I received the wrong size. I received an xsmall. I have sent repeated emails as they do not post a phone number under contacts. I reached out to the company on the very day I received my shipment and have not received a single response. It has been 3 weeks. How is this company still in business??Desired Settlement: I would like to receive my correct order. I've worked over 8 years in customer service and this company lacks it 100%. I really should be refunded because at this point, what I ordered is useless and a waste since it's incorrect. I feel robbed. I have no trust in the company to actually receive a different garment if they actually contacted me back and I returned the item.

Review: I ordered a dress from this website however it was not what I thought it would be when I received it. I was fine with this and decided to send the dress back for a store credit since this is their policy. I sent the dress back in July and still have not received a credit. I sent several emails and never heard back. At this point I requested a refund so I would not have to deal with this again. The dress was $70 and I would like my money back.

Consumer

Response:

At this time, I have not been contacted by Chichime.com LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered 2 rings from this company on 2-*-2014 I received the rings and did not like the quality of them so I returned them with the items in the package still with a receipt and a letter informing them which items I'd like to exchange them for. Then after a month went by and several e-mails they finally contacted me giving me a merchandise credit I could use online. I tried using the credit but it did not work, it was not a real credit. I have contacted them several times asking for a refund or a credit that would work with no response. At this point I just want my money back. I spent 37.74 and I am very angry that I have wasted so much time and energy on this company thus far.Desired Settlement: I just want my money back so I dont have to deal with them anymore.

Consumer

Response:

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

Sincerely,

Review: In late July of this year my daughter purchased clothing from ChiChiMe online. Upon receipt of the merchandise, my daughter found the quality of the clothing to be sub-par and decided to return it. After six (6) e-mails requesting a return authorization and being unable to find a working telephone number for the business, I became involved. On August *, 2014 I e-mailed the business at [redacted] requesting a return authorization to which I got a return e-mail apologizing for the confusion and providing me with a return authorization number. (I am convinced that the only reason I got a timely response is because I warned the business that I would file a complaint with the Revdex.com and/or the New York Attorney Generals Office given their shoddy business practices) As directed, the merchandise was returned to chichime.com, Returns Division, [redacted], intact in its original packaging. The package was received on August **, 2014. With no word from the business relative to the return, on September [redacted] and again on September [redacted], I e-mailed them demanding that my daughters account be credited for the return, to no avail.Desired Settlement: I want my daughters account to be credited for the amount of the purchase and shipping. I do not want any type of credit issued as my daughter nor I, will ever deal with this business again. The amount to be credited should be $116.99.

I placed an order with Chichime.com LLC on 12/*/15. I have tried to contact them by email numerous times but received no reply. The company took my money but did not ship my order nor will they answer my emails.

Review: I purchased a dress from Chichime back in October 2014. I received it and not only was the quality very poor, but the zipper didn't zip. I emailed them asking their return policy and stating the issue I had with the dress. They replied to the email saying that I could return the dress and receive store credit. So I returned the dress right away. Over a week went by after [redacted] confirmed it was delivered back to Chichime. However, I never received store credit for the dress I returned. Not only have I not received any form of reimbursement, but they will not reply to any of my emails.Desired Settlement: I honestly don't want any clothing or jewelry from Chichime. The quality is horrible and I'd much rather be refunded the $95.25 back on my credit card. I want to be refunded and done doing any business with Chichime. I want my voice to be heard because they can't keep scamming people like that. It's morally wrong and they should be ashamed.

Business

Response:

Hi [redacted], We're sorry to hear about our break in communication and apologize any inconvenience that it may have caused you. Our initial correspondence has been reforwarded including your requested resolution from the email received on Oct [redacted] 2014, at 10:52 PM. Additional confirmation emails have been forwarded for your records. Please do not hesitate to let us know should you have any further questions or concerns regarding your order.Best Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have email them for so many times and they have no response for me. I have an order totaled $110 and was never shipped. The order number is #[redacted] and I only have an electronic shipping information was received with the USPS. I ordered it in Sep [redacted] and it almost pass half a month and I have no way to contact them.Desired Settlement: I just want my money back, $110 refund back to my card.

Review: I was shipped a poorly made product. Their products are falsely advertised on the website and do not look like they do in the pictures. They do not list a phone number for contact purposes, and so I have emailed them to contact them about a return. They have two separate emails for returns and for general inquiries. I have emailed both addresses and have not received a response.Desired Settlement: I would like to return my product and receive a full refund on my credit card for the inconvenience and lack of customer service. I understand that their refund policy is merchandise credit only, but seeing as how this company has scammed other people, I want nothing more to do with their business and would prefer a full refund instead.

Consumer

Response:

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I ordered two items of clothing from this online store on the [redacted] of August 2015. I recieved a confirmation email from them with regards to my purchase.however, I have not yet recieved the package and I have sent various emails to them but have not heard anything back.I even sent them a message on their [redacted] page and on [redacted]. Their customer service is absolutely shocking.Desired Settlement: I would like them to contact me and inform me when my package will be shipped. If this is not possible then I would like a full refund into my bank account.

Consumer

Response:

At this time, I have not been contacted by Chichime.com LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I placed an order 08/**/2014 and received an email confirmation (Order #[redacted]) when I received the item, the dress did not fit and the material was not what it stated it was. The description stated it was: A-line floor length chiffon dress, the dress received was not CHIFFON, I tried emailing them several times and have yet to hear back. I would like to return this dress and receive a refund.

([redacted])

Thank you.Desired Settlement: Please refund total of $78.25

Review: I've tried t contact this company numerous times for my order #[redacted]. The order totaled $170.68 and was never shipped. Only an electronic shipping information was received with the USPS. The purchase was on May [redacted] and it's been almost 2 months now. Chichime does not answer to messages on their website or through emails. I cannot find another way to contact this company and am very disappointed in their services.Desired Settlement: I would like a full refund of $170.68 for my purchase that was never fulfilled but charged on my credit card.

Consumer

Response:

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I ordered a dress from the website ChichiMe.com! on 3/** in which they charged my account and recieved payment for but I have not recieved the dress nor any communication of shipment. As per their website any items not in stock will be refunded within 5 days. Any item in stock is shipped within 2 days. Obviously they don't have it as I have not recieved it. I have continuously emailed their customer service and have not recieved any response.

My order details:

1x Sparkle Dress - XS-S / GOLD for $75.00 each

Subtotal : $75.00 USD

Shipping : $2.75 USD

Total : $77.75 USD

Shipping Address [redacted]# [redacted] Room#[redacted] Room# [redacted] United States

Billing Address [redacted]Desired Settlement: At this point I just want a refund. The occasion I originally wanted it for has past.

Review: I ordered and received a dress from Chichime on 7/**/14 Order #[redacted]. The item did not fit properly. Ordering to the information on their website, I need to email "[redacted]" to request a Return Authorization Number in order to return my item. I emailed a request on 7/**/14. Did not receive a response. I sent a 2nd email on 8/*/14. I also sent a request for response through the contact form on their website. I did not receive a response to either of those communication efforts. I sent a 4th communication to "[redacted]" on 8/**/14. I had read numerous reviews in researching a way to contact them online that proves this is a typical behavior for this company. This dress cost me $65 + shipping. I followed all the steps and more to be able to return this item but am being blatantly ignored by this business.Desired Settlement: I would like a full refund of my purchase.

Consumer

Response:

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I have placed an order and purchased a pink passion stack bracelet on May**, 2013. My account was charged for amount of $68.75. The item they claimed was shipped on May**, 2013, and as of today July **, 2013, I have not received the item. I have attempted to contacted this company via e-mail 3 times and also by phone numerous time since June**, and there has been no response.Desired Settlement: I would appreciate my item in the mail as it was a birthday gift for someone, and I felt the item was unique for my niece.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Chichime, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I ordered a [redacted] and expected to get it like it looked on the web site and it sure was not how it was advertised and it was an awful product and horrible material used and to top it all, it smelled like fuel fumes!

The order # was [redacted] and I have sent them numerous emails and no one has even given me the courtesy to respond to me at all. I have never had a company do that before and it is appalling that this happens in these days. I returned the product Via UPS Tracking # [redacted] and also disputed the charge with my bank and still haven't heard anything from Chichime or a return of the Cardigan so I have lost the $46.50, plus mail cost of $ 5.20 and I have no Cardigan or my money back. This is unacceptable and I can't believe they do business like that. Hope you can help me out?Desired Settlement: I would be happy to receive my money back and they can keep the Cardigan.

Review: I ordered over $200 worth of bracelets from this company. Upon receipt, one bracelet broke immediately. I contacted customer service & they told me to send it back & they would replace it. In the interim, another bracelet, after only a few days, tarnished & turned copper-y. I wrote to customer service to see if I I could return/exchange the item & ZERO response. I have emailed them no less than 5 times (which I have records of) since then & nothing, not ONE word, nor have I ever received my replacement bracelet even tho I sent the broken one back. This is absurd to me. I spent a good amount of money there & their customer service & failure to send me a replacement for my broken bracelet, or to remedy the tarnished one, is terrible. I've never dealt with a business this bad,Desired Settlement: I would like a refund on the broken bracelet & the tarnished bracelet. I don't want an exchange anymore as I don't trust this company or their products. I'm willing to return my entire purchase to get a full refund.

Consumer

Response:

At this time, I have not been contacted by Chichime, Inc. regarding complaint ID [redacted].

Review: I placed 2 orders with Chichime: order #[redacted] for $61.49 and order #[redacted] for $47.75 on 3/** and 4/*. I emailed Chichime on 4/* requesting an RAN number to return my items, as they did not fit properly. They wrote back promptly giving me return instructions and mentioned I would received a merchandise credit. I waiting about a month, because I understand some smaller companies take a little longer to issue credits. I emailed the company on 4 occasions: 5/*, 5/**, 6/* and 6/*. I even tried calling the number posted on Revdex.com website for Chichime. (Chichime's website conveniently does not have their phone number posted) The number goes straight to a voice mail. I have given them 4 opportunities to resolve this issue and have heard no response. It just seems odd that they responded quickly to my initial email about returning my items, but cannot respond to my other emails about crediting my account. So basically they get their merchandise back, and keep my money. After reading many reviews and complaints, I am not the first person this happened to.Desired Settlement: I was willing to receive a store credit at first, because I do like their merchandise. However, I will never do business with this company again and would like a complete refund. Their customer service is horrendous and their return policy is a scam!

Business

Response:

Unfortunately there appears to have been a break in email communication on our behalf and as a result have granted [redacted] her request of a full refund. The appropriate department has been notified to look into the cause of the break in communication and will be addressing it to ensure the minimization of a similar occurrence in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,