Chicken Basket

We received your letter on the complaint that was submitted on 4/5/17, ID No [redacted] , and here is our response.Before we begin, we've noticed that this customer made comments on wondering how we would treat our employeesWhat's our employees got to do with this complaint? We actually treat our employees nicely and have good relationship with them and the ones who worked for usThis customer's complaint sounded more like she knew someone who spoke badly of us for whatever reason- whether they were customers, competitors, etc., and she decided to mix up all the stories into her complaint.First, we told this customer that "we are sorry" and we told her we made a mistake and this mistake it was not intentional.Second, this customer came into the store yelling at us and all other customers in the store were upset and disgusted to hear her shoutingThis was our first experience on this type of matter.Third, we prepared our food with all our sincerity and she kept calling it " [redacted] food"We had to tell her to stop cursing, but she continued to curse, escalating tension and creating bad atmosphere, upsetting customers who were eating in.Fourth, although we can understand that this customer can be upset for any reason, most of her statements are false, exaggerated, and made up, and we never overcharged this customer or any other customer, and if any similar incident had happened at any time, they were either corrected or cancelled and amended, otherwise, we would have had complaints on overcharging our customersWe never overcharge our customersWe charge our customers as we advertise in our menusWe've been here for years now but this store itself has existed for over years, and neither we nor the previous owner had any issue with overcharging anyone.Fifth, we demand an apology from this customer for cursing at us and calling our food, " [redacted] food"Owners prepare our own food and we don't play' or perform any tricks with our food.Sixth, we will wait for her apology for obstructing our business and upsetting customers with her rants.Seventh, the $was voided immediately after the mistake was found, therefore, Chicken Basket had never received this any money from her bank accountThis customer lost no moneyIf she demands any monetary compensation on this matter, we will take legal action.Sincerely,William S***

I accept this because although it took 5 days for my money to be returned to my account, what he said is correct my money was returned. They never apologized for their mistake, the owner never took responsibility for his actions and proceeded to insult me, but I see that will happen. I just wanted to get my point across which was for the owner to actually have the decency to accept responsibility and apologize to me for their mistake and inconvenience to me. I see that will not happen so I will accept the end result of this. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We received your letter on the complaint that was submitted on 4/5/17, ID No. [redacted], and here is our response.Before we begin, we've noticed that this customer made comments on wondering how we would treat our employees. What's our employees got to do with this complaint? We actually treat our...

employees nicely and have good relationship with them and the ones who worked for us. This customer's complaint sounded more like she knew someone who spoke badly of us for whatever reason- whether they were customers, competitors, etc., and she decided to mix up all the stories into her complaint.First, we told this customer that "we are sorry" and we told her we made a mistake and this mistake it was not intentional.Second, this customer came into the store yelling at us and all other customers in the store were upset and disgusted to hear her shouting. This was our first experience on this type of matter.Third, we prepared our food with all our sincerity and she kept calling it "[redacted] food". We had to tell her to stop cursing, but she continued to curse, escalating tension and creating bad atmosphere, upsetting customers who were eating in.Fourth, although we can understand that this customer can be upset for any reason, most of her statements are false, exaggerated, and made up, and we never overcharged this customer or any other customer, and if any similar incident had happened at any time, they were either corrected or cancelled and amended, otherwise, we would have had complaints on overcharging our customers. We never overcharge our customers. We charge our customers as we advertise in our menus. We've been here for 17 years now but this store itself has existed for over 35 years, and neither we nor the previous owner had any issue with overcharging anyone.Fifth, we demand an apology from this customer for cursing at us and calling our food, "[redacted] food". Owners prepare our own food and we don't play' or perform any tricks with our food.Sixth, we will wait for her apology for obstructing our business and upsetting customers with her rants.Seventh, the $519 was voided immediately after the mistake was found, therefore, Chicken Basket had never received this any money from her bank account. This customer lost no money. If she demands any monetary compensation on this matter, we will take legal action.Sincerely,William S[redacted]

Review: They are extremely rude for starters, they charged my card twice and refused to refund me!! ON TOP OF THIS MY ONE ORDER WAS WRONG AND REFUSED TO COME BACK AND BRING THE CORRECT ORDER TO ME! HE TOLD ME " JUST WIPE OFF WHAT YOU DONT LIKE" WHAT KINDA OF SERVICE IS THAT? THEY CALLED THE PERSON WHO PLACED MY ORDER STUPID AND SAID THEY COULDNT DO ANYTHING TO FIX IT. THEY HANGED UP ON ME THREE TIMES! THIS PLACE IS TERRIBLE IT NEEDS TO BE SHUT DOWN!Desired Settlement: All I ask is to get my money back its not about the amount , its about the principle of all of this.

Business

Response:

October 24, 2013

Dear **. [redacted]:

I am in receipt of your letter dated October 8, 2013 in regard to above complaint.

I have enclosed copies of the charge slips from this order and did not overcharge the customer. Also enclosed is a copy of the order that we took by telephone that shows that more than one kids ifneal was ordered by **. [redacted].

No one in this establishment would respond to a customer in the manner which was stated in this complaint nor hang up on a customer.

If you have any further questions, please do not hesitate to contact me at ###-###-####.

Regards