Initial Business Response / [redacted] (1000, 5, 2016/02/29) */ The customers allegations are completely falseWe have invited the customer to contact us via phone and he has thus far refusedWe continue to extend that invitation Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company has refused a full refund of unopened software and keeps wanting me to call themThere is nothing to discuss hereI do not want to be sold anything else or given some sort of credit for another product which does not workI just simply want a full refundHow hard can that be? This company has already lost far more than this product is worth in lost salesIn my opinion, refusing to provide a refund for unopened software returned constitutes consumer fraud per seThat this company would conduct business in this way shows how desperate they must beIn my experience, taking money from people without providing a viable product is bad karma and will result in much greater losses A chargeback has already been filed with my bank and the money has already been placed in my accountThis is a no brainer and it amazes and saddens me that someone would try to get away with scamming their customers in this way
Initial Business Response / [redacted] (1000, 5, 2016/02/29) */ The customers allegations are completely falseWe have invited the customer to contact us via phone and he has thus far refusedWe continue to extend that invitation Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company has refused a full refund of unopened software and keeps wanting me to call themThere is nothing to discuss hereI do not want to be sold anything else or given some sort of credit for another product which does not workI just simply want a full refundHow hard can that be? This company has already lost far more than this product is worth in lost salesIn my opinion, refusing to provide a refund for unopened software returned constitutes consumer fraud per seThat this company would conduct business in this way shows how desperate they must beIn my experience, taking money from people without providing a viable product is bad karma and will result in much greater losses A chargeback has already been filed with my bank and the money has already been placed in my accountThis is a no brainer and it amazes and saddens me that someone would try to get away with scamming their customers in this way