Chico IT Solutions

Review: We purchased an Asus Laptop with Windows 8 software that was converted by Chico IT to Windows 7 to be compatible with our Dental software only to experience constant and severe disconnect issues. It was discovered that the laptop that was purchased would not run correctly with Windows 7 software being installed. After market memory was installed by Chico IT. When laptop was returned to Chico IT, we were charged for the aftermarket software that they purchased and installed, but could not be used on any other laptop that we currently own. A new laptop was purchased and serviced with another IT company and has run perfectly. When we asked for a full refund, Chico IT not only charged us a restocking fee, did not refund the cost of the extra hardware, but only refunded us slightly over 275.00 out of a 1375.00 purchase. It cost us over 1500.00 to have another IT company come into our office to troubleshoot the issues we were having and replace our laptop, not to mention the cost of down time that was experienced due to the computer not working properly for the very first day it was sold to us.Desired Settlement: Full refund of cost of Laptop and aftermarket hardware installed by Chico IT.