Attached are the documents/agreement between Chico Nissan and Mr [redacted] .On 08.18.2017, Mr [redacted] authorized the replacement of the (TRANSMISSION) for his Nissan Frontier, VIN# [redacted] for the amount of $After a failed attempt to have the said vehicle towed to another facility, Mr [redacted] and his son "Gio", his translator, spoke to service consultant, [redacted] and [redacted] , our translator to authorize the needed repair, in person, in the service office, at the dealershipA new repair order, # [redacted] was generated at 1630pm, on 08.18.17, for the amount of $In reference to the original Repair order attached # [redacted] where the transmission was deemed "failed" and recommendedMr [redacted] then signed an estimate for repairs of $(see pre write attached) authorizing Chico Nissan to proceed with the agreed repairAfter completion of the repairs, Mr [redacted] was notified via phone @ phone number [redacted] )The final repair order total was approximately $less than our estimate, including taxIt was then Chico Nissan started receiving phone calls form "***", Mr [redacted] 's other son with his accusations that authorization for the repair was not obtained***, was not present for any of the discussions, nor present for the agreement signed to proceed with the repairI was also contacted by NNA, Nissan North America involved in this matter per a complaint filed by [redacted] NNA found that proper authorization was obtained and no further action will be taken In conclusion: Our attached documents of both repairs orders and signed estimate to proceed with the needed repairs prove that the repair performed was approved under an agreed contract between Mr [redacted] and Chico Nissan.Thank you for your time.Chico NissanService Manager [redacted] ***
Attached are the documents/agreement between Chico Nissan and Mr [redacted] .On 08.18.2017, Mr [redacted] authorized the replacement of the (TRANSMISSION) for his Nissan Frontier, VIN# [redacted] for the amount of $After a failed attempt to have the said vehicle towed to another facility, Mr [redacted] and his son "Gio", his translator, spoke to service consultant, [redacted] and [redacted] , our translator to authorize the needed repair, in person, in the service office, at the dealershipA new repair order, # [redacted] was generated at 1630pm, on 08.18.17, for the amount of $In reference to the original Repair order attached # [redacted] where the transmission was deemed "failed" and recommendedMr [redacted] then signed an estimate for repairs of $(see pre write attached) authorizing Chico Nissan to proceed with the agreed repairAfter completion of the repairs, Mr [redacted] was notified via phone @ phone number [redacted] )The final repair order total was approximately $less than our estimate, including taxIt was then Chico Nissan started receiving phone calls form "***", Mr [redacted] 's other son with his accusations that authorization for the repair was not obtained***, was not present for any of the discussions, nor present for the agreement signed to proceed with the repairI was also contacted by NNA, Nissan North America involved in this matter per a complaint filed by [redacted] NNA found that proper authorization was obtained and no further action will be taken In conclusion: Our attached documents of both repairs orders and signed estimate to proceed with the needed repairs prove that the repair performed was approved under an agreed contract between Mr [redacted] and Chico Nissan.Thank you for your time.Chico NissanService Manager [redacted] ***