Chico's

Untitled Judy R [redacted] , Store Manager Chico's, Plaza Mercado Santa fe, NM Revdex.com Jefferson St NE Ste A Albuquerque, NM RE: Complaint ID [redacted] 2/27/First, let me apologize, sincerely, for this unfortunate incidentCharo is a valued employee with Chico's and assures me she would never respond to a customer's concern with such insolent commentsWhen I questioned her about how this could have happened the only explanation we could discern is that her email had been hacked as a result of an advertisement she and her husband had placed on [redacted] ***They too received several impertinent emailsWhen traced they found [redacted] to be the sourceIt is our regret that Chico's became involved in what was to be an invitation to a private party after hours in our store for Charo's personal email contactsI can further assure Ms [redacted] that she is not on our Chico's email listI researched and found she was not on our guest shopping listOnce again, please accept my sincerest apologyWarmest Regards, Judy R [redacted] , Store Manager Page

Complaint: ***
I am rejecting this response because:If my email was obtained by Chico's because of a hack, that is understandable and unfortunateI do not accept that a "hacker" is responsible for the repeated inappropriate emails that were personally written by the employeeThe emails were directly replying to my emails and were sent over several daysThis is an unacceptable response and shows a complete lack of care for customer complaints.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: ***I am rejecting this response because:Of course we are unhappy with the work Artistic Concrete performedA large portion of the work failed within a few weeks, some was not done as agreed and some was never done at allAnd yet, Mr*** still has our moneyApparently *** is sticking to the ridiculous premise that the weather kept him from working every day between October 18th and the end of March (days)I defy Mr*** to prove that his company shut down during this time periodIf he can show that the weather kept his crew idle that entire time, as he wants us to believe, we will withdraw our complaintSince we all know that isn't the case, let's try to stick to the factsThere is no truth whatsoever that anyone from Artistic Concrete "reached out to set up an appointment earlier this Spring"We received a three word text from an Artistic employee on January 30th, and heard nothing more until we contacted *** and his foreman around the end of March to tell them that we had given up on them entirelyIn my opinion, telling *** to stay away from our home was nothing more than a formality, since he had no intention of fulfilling, his contract that we had paid in full many months prior. It would have been nice if this project would have been as important to Mr*** as it was to us, and had just been done right the first time. We paid top dollar for sloppy, unprofessional results that are not even close to what we were promisedInstead of taking responsibility, owning the mess he created, and making it right, Mr*** tries to shift the blame to the weather and even to usIf he spent 10% as much time concentrating on keeping his word as he does making up excuses, we probably wouldn't be where we are........out a large sum of money with very little to show for itWe are still asking that Artistic Concrete return 75% of the money paid for the pool area, approximately $As for giving Artistic a second chance to straighten up the total failure they abandoned us with, we feel that we already gave Mr*** and Company chances
Regards,
*** ***

Untitled Judy R***, Store Manager Chico's, Plaza Mercado Santa fe, NM Revdex.com Jefferson St NE Ste A Albuquerque, NM RE: Complaint ID *** 2/27/First, let me apologize, sincerely, for this unfortunate incidentCharo is a valued employee with Chico's and assures me she
would never respond to a customer's concern with such insolent commentsWhen I questioned her about how this could have happened the only explanation we could discern is that her email had been hacked as a result of an advertisement she and her husband had placed on *** ***They too received several impertinent emailsWhen traced they found *** *** to be the sourceIt is our regret that Chico's became involved in what was to be an invitation to a private party after hours in our store for Charo's personal email contactsI can further assure Ms*** that she is not on our Chico's email listI researched and found she was not on our guest shopping listOnce again, please accept my sincerest apologyWarmest Regards, Judy R***, Store Manager Page

Untitled Judy R***, Store Manager Chico's, Plaza Mercado Santa fe, NM Revdex.com Jefferson St NE Ste A Albuquerque, NM RE: Complaint ID *** 2/27/First, let me apologize, sincerely, for this unfortunate incidentCharo is a valued employee with Chico's and assures me she
would never respond to a customer's concern with such insolent commentsWhen I questioned her about how this could have happened the only explanation we could discern is that her email had been hacked as a result of an advertisement she and her husband had placed on *** ***They too received several impertinent emailsWhen traced they found *** *** to be the sourceIt is our regret that Chico's became involved in what was to be an invitation to a private party after hours in our store for Charo's personal email contactsI can further assure Ms*** that she is not on our Chico's email listI researched and found she was not on our guest shopping listOnce again, please accept my sincerest apologyWarmest Regards, Judy R***, Store Manager Page

I have always shopped at chicos for yearsWhen I always wrote a check and I had to return my items I was always given a refund promptlyYesterday 06/11/i attempted to return my items, and chicos flat out refused to give me my refund, because they said they are treated all customers fairlyOh they get my money right away but they are going to make me wait weeks for my money and send it in a checkThis was at the columbus chicos in columbus ga, I called the Montgomery and the manager their told me she would do everything she could to try and give me a refund, so I drive 1-to hours only to have more of my time wasted, she refused to give me my money back and call customer serviceA victory from customer service told me they could send me a check within to business days, but to turn out that was a lie toI have never been given this type of hard time in trying to give me a refundI also asked for a price adjustment, but was lied to several times when it was mailed out and waited nearly days for my checkThey want to keep my money for as long as they can, and they tell me this is treating the customer fairly I think not!

My wife had purchased a blouse at your outlet store at the Tanger Mall in Branson It did not fit so we went to return it today My wife had paid with a check over weeks ago so we should have just gotten our money back Something went wrong with the transaction, the clerk said there was new software installed The store manager could not rectify the situation so she called for support Unbelievably the blouse showed returned by something the clerk had done and for over minutes the manager was on hold and off hold and NOTHING could be done on the support end to fix the problem What a crock!!! I am retired now but worked in the service industry for over years (IBM and Coca-Cola) I understand what good customer service is and this ain't it We were told part way through this fiasco that we could either get a check by mail(weeks) or a store gift card When it all shook out we were finally told that NOTHING could be done at the corporate end and we would HAVE to accept a store card UNACCEPTABLE But we still had to take it as that was the only option left to us Horrible accounting software!!! All your programmers should be fired!!! You should have the ability to cancel ANY transaction and start over BAD coding!!! Fix it We may NEVER darken you door again I am going to locate your home office and post this on the Chamber of Commerce site and also to the Revdex.com, Yelp and Facebook and where ever else I can find to post it The people at the store in Branson were trapped by your incompetence I have no quarrel with them

Complaint: ***
I am rejecting this response because:If my email was obtained by Chico's because of a hack, that is understandable and unfortunateI do not accept that a "hacker" is responsible for the repeated inappropriate emails that were personally written by the employeeThe emails were directly replying to my emails and were sent over several daysThis is an unacceptable response and shows a complete lack of care for customer complaints.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]