chico's

Untitled Judy R***, Store Manager Chico's, Plaza Mercado Santa fe, NM Revdex.com Jefferson St NE Ste A Albuquerque, NM RE: Complaint ID *** 2/27/First, let me apologize, sincerely, for this unfortunate incidentCharo is a valued employee with Chico's and assures me she
would never respond to a customer's concern with such insolent commentsWhen I questioned her about how this could have happened the only explanation we could discern is that her email had been hacked as a result of an advertisement she and her husband had placed on *** ***They too received several impertinent emailsWhen traced they found *** *** to be the sourceIt is our regret that Chico's became involved in what was to be an invitation to a private party after hours in our store for Charo's personal email contactsI can further assure Ms*** that she is not on our Chico's email listI researched and found she was not on our guest shopping listOnce again, please accept my sincerest apologyWarmest Regards, Judy R***, Store Manager Page

The allegations the customer is making are outrageous and ridiculous. Items can be lost and damaged when being transported cross country. It is an unfortunate part of this business and our company does the best we can to keep track of all items and keep them all safe. Mistakes sometimes can happen. We will not tolerate being compared to other companies - whether they are still operating or if companies with revoked licenses. We are our own company. We work hard and do our best to provide a great service - as stated previously - unfortunately mistakes can happen and we work to fix them. All of our storage managers are aware of the missing items and will continue to search for the items. IN the mean time - the client has the information for the claims department. The claims department analyzes each claim according to the contract and insurance policy the customer chose and to the complaints made. We do apologize for any inconvenience however we will not tolerate allegations of us losing items on purpose or being compared to other companies. This is completely out of line. Again - the customer has all the information to file a claim.

As already stated to the client - the few items that are missing we are trying to locate now in our storage facility. The customer service department has been in touch with the client and will keep him up to date with any new developments. In addition - he was provided with the claims departments...

information where he can already start the claims process if he wishes. Unfortunately in teh transportation business - items can be lost and/or damaged. We do apologize for any inconvenience and will do our best to locate any missing items and send them to him as soon as possible.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,You people are degenerates. I'm not trying to file a claim thru the Revdex.com I know how to file a claim with the information I was given. This dispute is not about a file claim, it's about the customer service at this company and how they lie and deceive the customer about delivery times. When u call to inquire about the status of your delivery you get a different answer each time and that's only if ur able to get a hold of someone. The customer service personnel are combative, defensive, and just plain rude!! If they're gonna be there to answer questions then they should know answers to questions Instead of saying I don't know that's all I have in the computer. If the customer request to speak to a manager then the customer should be transferred to a manager, that never happened in my situation. I just received an attitude from the customer service person and her hanging up in my face. Stop trying to point the finger at the customer and fix the issue(s) that customers are complaining about!! These issues are happening far too often as per the numerous reviews I've been reading. So fix the issues and be honest and truthful about delivery times and u won't have issues!! This is the type of company that will just keep goin back and forth with customer instead of finding a solution so I'm sure I will get another reply from this company trying to point the finger at the customer instead of taking responsibility for their actions. Oh and stop talking about filing a claim because that's not what I'm doing here, once I check all my belongings to see what's missing I will file a claim by the instructions that I was given! This is not about a claim.

The client is distorting the facts. The client had additional items on their pickup date which he wished for us to ship. Our costs are very different from [redacted]. [redacted] delivers a container for the client to load. Our company is a full service company - we wrap, pad and pack items as well as load and...

unload and place furniture on delivery whereever the client wishes. It is unfair to compare our prices when our services we offer are completely different. The client had additional items and services needed on pickup so they were added to the price - this was done before items were loaded and with complete approval by the client. In regards to delivery - sometimes delivery times can take longer than expected - this is also written on the clients quote. Some delays our out of our hands such as weather (hurricane, storms, ect) and other traffic issues that may arise. We do our best however to arrive when the clients wish or as close to the date as possible. From our records, delivery has already occurred. He also recevied an overall discount of over $200. The client has the contract information for the claims department. They are the only department which handles refunds and claims. The client can make a claim and they will review the issues and if compensation is due - an approval letter will be sent to the client for his final approval and then a check sent. We do apologize for any inconvenience - this was definitely not our intention. Wishing the client the best of luck in his new home.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Once again Frontier van lines is in total breach of the contract. Whom ever is responding to this complaint is either outright lying or is seriously mentally challenged. I have attached a word document with a supporting link that undeniably represents that this is the common method of operation of Frontier van lines (Houston). I have not done any research on [redacted] to date but will be doing so in the near future. My claims are obviously in any stretch of the imagination "outrageous". I have not received any form of communication from Frontier other than a boiler plate response from a Tiffany F. stating they were looking in to my missing/stolen belongings. It appears to me that it is much more lucrative to steal and sale my items entrusted to Frontier Van Lines than to move them. To date that is my assumption due to the fact they they have not called or emailed with any update or status of their findings. Please let me know who and what (in detail) has been done to locate and deliver (as per the contract) my assets. Additionally I need to reiterate that [redacted] is a total joke and likely illegal as it strips me of all my basic rights as a consumer. I will not be filing a claim through that organization. I will likely be filing a class action suit instead. Should the company decide to step up and deliver what they were entrusted with I will consider not moving forward with previous said action. Additionally, Who ever within the organization is responding to my facts is more than welcome to contact me anytime my phone number (which you have) is [redacted] My email address is (which you also have) is [redacted] [redacted]

Sent: Monday, February 15, 2016 12:47 AM To: drteam Subject: ID [redacted]   As per our previous responses - the client was already provided an over $100 discount and items were delivered. This complaint should be closed - the job has completed. Please contact us if you require any additional information. Thank you

Again - the client can turn to customer service if he has any additional questions. Our schedules are not built around individuals - we have many clients and clients are expected to be flexible like the company is. We do our best but we cannot wait days for customers to be ready for delivery after already stating they are ready to accept delivery. Customer service will be happy to help and answer any question/explain legal contract.

Before any move is loaded for delivery a phone call is made to verify that the client is ready to receive delivery and to make sure they aware of the balance and payment methods for delivery payment. The client was called - was given all relevant payment information and confirmed he was ready...

for delivery. Our truck has arrived and he was all of a sudden not able to receive delivery. For this reason - we have to charge a redelivery fee. Our trucks and crew cannot wait around for days waiting for a client to arrive or have someone help them out. They are given information prior to make sure they can properly prepare. We have other clients we have to serve and a schedule to keep to make sure other clients moves are not delayed. We do understand the client was suddenly not able to accept delivery however the client was given information in advance and we did do our part. The charge is the redelivery fee to resend our truck and crew to his area - a charge which will not fully cover the expenses incurred by his last minute change. Please contact us if you require any additional information.

Complaint: [redacted]I am rejecting this response because:Of course we are unhappy with the work Artistic Concrete performed. A large portion of the work failed within a few weeks, some was not done as agreed and some was never done at all. And yet, Mr. [redacted] still has our money. Apparently [redacted] is sticking to the ridiculous premise that the weather kept him from working every day between October 18th and the end of March (162 days). I defy Mr. [redacted] to prove that his company shut down during this time period. If he can show that the weather kept his crew idle that entire time, as he wants us to believe, we will withdraw our complaint. Since we all know that isn't the case, let's try to stick to the facts. There is no truth whatsoever that anyone from Artistic Concrete "reached out to set up an appointment earlier this Spring". We received a three word text from an Artistic employee on January 30th, and heard nothing more until we contacted [redacted] and his foreman around the end of March to tell them that we had given up on them entirely. In my opinion, telling [redacted] to stay away from our home was nothing more than a formality, since he had no intention of fulfilling, his contract that we had paid in full many months prior. It would have been nice if this project would have been as important to Mr. [redacted] as it was to us, and had just been done right the first time. We paid top dollar for sloppy, unprofessional results that are not even close to what we were promised. Instead of taking responsibility, owning the mess he created, and making it right, Mr. [redacted] tries to shift the blame to the weather and even to us. If he spent 10% as much time concentrating on keeping his word as he does making up excuses, we probably wouldn't be where we are........out a large sum of money with very little to show for it. We are still asking that Artistic Concrete return 75% of the money paid for the pool area, approximately $1114. As for giving Artistic a second chance to straighten up the total failure they abandoned us with, we feel that we already gave Mr. [redacted] and Company 162 chances.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
What is the policy on delivering ones items? You say it is false that you have to inform someone in advance of delivering their items so please inform me of the process you guys are supposed to take to have their items delivered. Also if you are saying it is false and that you guys did inform me in advance, please provide phone record proof of the phone calls. I am not contacting customer service for the main reason that I would like written proof of all you guys are saying to me. Also if you can't resolve it with a third party then it definitely won't be resolved without it.

My wife had purchased a blouse at your outlet store at the Tanger Mall in Branson. It did not fit so we went to return it today. My wife had paid with a check over 2 weeks ago so we should have just gotten our money back. Something went wrong with the transaction, the clerk said there was new software installed. The store manager could not rectify the situation so she called for support. Unbelievably the blouse showed returned by something the clerk had done and for over 30 minutes the manager was on hold and off hold and NOTHING could be done on the support end to fix the problem. What a crock!!! I am retired now but worked in the service industry for over 40 years (IBM and Coca-Cola). I understand what good customer service is and this ain't it. We were told part way through this fiasco that we could either get a check by mail(2 weeks) or a store gift card. When it all shook out we were finally told that NOTHING could be done at the corporate end and we would HAVE to accept a store card. UNACCEPTABLE. But we still had to take it as that was the only option left to us. Horrible accounting software!!! All your programmers should be fired!!! You should have the ability to cancel ANY transaction and start over. BAD coding!!! Fix it. We may NEVER darken you door again. I am going to locate your home office and post this on the Chamber of Commerce site and also to the Revdex.com, Yelp and Facebook and where ever else I can find to post it. The people at the store in Branson were trapped by your incompetence. I have no quarrel with them.

Review: yn I bought a top from chico's store at mclean Virginia sometime in feb. 2013 at the price of $59.99. I worn it sometime in may for the first time, I tried to wear it again june and I notice it did smell sweaty so I hand washed it, because it says hand wash only. I then noticed that one of the sleeves came apart. So I called the customer service and explain to them , they then asked me to it return for a refund, they also sent me a smart label for the return. I called back the following day and ask if I can return it to the store instead, because I have recently returned something that took forever, and I was told yes I can take it to the store, so I did exactly that . I was also told to call back the customer service center if there is any issue. I did exactly what I was told to do. When I got to the store they called the customer service for confirmation. A lady call [redacted] told them not to take it back, for any other reason I don't know. I also had things that I ordered on the 13th of June which I received on the 19th I tried to return those as well because there is no guaranteed that I will not have the same problem again . They refused to take those as well. The two ladies at the store started screaming and yelling at me, saying they've been told not to take any thing from me so they won't. I then left them at the store with the ladies. They have my top and the others that I received on the 19th. I want a full refund not in credit note but the same I paid. Chico's knows most of their clothes are of poor quality that's why they treat customers this way, if I wanted to used the top just once I would have gone for a disposable top, at least I will know, that's disposable. I bought an earrings and a bracelet they were even apart before I try them on, I had to fix them my self. Chico's sells poor quality products and also their customer service is so bad. I want my refund back. Reference number are [redacted], [redacted], and also[redacted].ThanksDesired Settlement: The same way I paid for my clothes.

Review: I placed an order on February 13th 2015 on their website ([redacted]); the total amount was $346.12 which was paid with a Gift Card and a Credit Card issued by [redacted] (Im the cardholder). This is NOT the first time I purchase from their website so I know that after placing an order, the website immediately emails the customer the details of the transaction: Order number, Order Total, Order Date, Order Status and details the item(s) that was/were purchased. In this particular case it did not happen like I just described it. I did NOT get a confirmation immediately. So I contacted them using their "Live Chat" and they emailed me the Order Confirmation.On February 18th I cotnacted them again because I had not received any update regarding my order. They told me it would be delivered soon.On February 25th I decided to go to the Chico's Store close to home located in [redacted]. They fixed it and I was assured my order would be delivered "soon". Today I contacted them again using their Live Chat and their representative [redacted] said there was an issue with my credit card and suggested calling them. Immediately after that, I finally received an email from Chicos indicating my order was cancelled and provided NO detail whatsoever.Desired Settlement: I would like them to follow through and deliver to the address I provided the items I ordered from their website with no additional charges. Or at least provide an explanation on the cancellation.