Chief Energy

We have been buying oil from Chief Energy for a long timeStill to this day I am shocked at the horrible customer service they haveBusinesses are going out of business due to bad reviews from customers but that doesn't seem to affect Chief Energy one bitWhen speaking to them over the phone they can't wait to hang upThey refuse to listen to the customer's questions and even worse they threatent to hang up the phoneNo doubt their prices are competitive but that's no excuse for their horrendous customer serviceI'm sure I am not the only person who has dealt with their bad behavior over and over again

*** *** *** *** was contacted and this claim was investigatedAs a result of the investigated and to keep with our goal of excellent customer satisfaction, a refund of $was givenWe are been in
contact with the utilities to ensure a smooth transition*** *** is satisfied with our response and checkI will follow up with the customer after all is complete

Review: My business ([redacted] inc) gets electricity and gas from [redacted] and [redacted]. On the most current [redacted] bill, the chief energy was listed as an ESCO, [redacted] imposed an ESCO charge in the amount of $517.18. I have never contacted neither [redacted] nor The chief energy to enroll such ESCO service.

Same scenario happened to my [redacted] account.

I have contacted the chief energy for a validated signed agreement to show who enrolled my business to such service. My request was declined by the chief energy because they stated that such agreement does not exist.

The service charge that I have to pay for such unauthorized service exceeds 2000 usd since April. Both and [redacted] have told me that it takes them 4-8 weeks to stop the ESCO service. I am still responsible for the service charge during this period.Desired Settlement: I demand a refund from the chief energy for the unauthorized service and charges which was imposed to my [redacted] and [redacted] accounts. I also demand any written agreement for the enrollment of such service.

Business

Response:

[redacted] was contacted and this claim was investigated. As a result of the investigated and to keep with our goal of excellent customer satisfaction, a refund of $310 was given. We are been in contact with the utilities to ensure a smooth transition. [redacted] is satisfied with our response and check. I will follow up with the customer after all is complete.

We have been buying oil from Chief Energy for a long time. Still to this day I am shocked at the horrible customer service they have. Businesses are going out of business due to bad reviews from customers but that doesn't seem to affect Chief Energy one bit. When speaking to them over the phone they can't wait to hang up. They refuse to listen to the customer's questions and even worse they threatent to hang up the phone. No doubt their prices are competitive but that's no excuse for their horrendous customer service. I'm sure I am not the only person who has dealt with their bad behavior over and over again.