ChiKas Hair Salon
7:AM (hour ago)
tome
Good Morning ***
I actually got a letter yesterday Client would like half of the service price refundedWe will refund a total of $37.50 to her and end the issue
Thank you
Clientcame to our salon for a color servicePer her statement this was the 1st time she ever had her hair colored in a hair salonHer hair was previously treated with
over the counter products and she wanted to even up the colorHer service price was $
$for her color and $for haircut
She left $tip
Her hair is extremely fine and there was no signs of curlsWhen the styling part of the service was being performed she did mention to use a diffuser ( diffuser is a type of hair dryer) I personally stated that unfortunately we don't use that tool in our salon, I also asked if she would like her hair styled straight or curled with the flat iron ( just options)She was actually very nice and said she would like it to be curled with the flat ironWhen she left she seem surprised with the price because her initial quote was for $and she forgot that we also quoted her haircut for $Next day she contacted me and said that she would like to have her money back because of the curl situation and because she was told that we had to have our licenses posted and she did not see themI say that all our licenses are posted by the front deskThen she mentioned the diffuser and I explained to her that this type of tool is used by choice, State board does not require us to use it and we could instead sit her under the dryerWe tried to be as polite as I could be but she insisted to have curls we honestly did not noticeWhen our client contacted us it was via facebookI did not want to be disrespectful but I had to show her her profile picture.Her hair was pretty straight and it looks like she has a little bit of wave but not curlsThere was a estrange story she shared with her stylist as wellShe mentioned that she never had curls before but then she had a haircut from someone and her curls starting growing out of nowhereWe decided not to comment on that
We believe that the service she came for was done with high expectationWe were able to achieve a beautiful and even color she also mentions in her statement without damaging her hair in any way.
We respect our clients and we will do what it takes to satisfy their demandsHowever, we believe that her service was very well done and we are sorry she is not happyAgain, Thank you very much for the opportunity to share our side of the story
ChiKas Hair Salon
7:AM (hour ago)
tome
Good Morning ***
I actually got a letter yesterday Client would like half of the service price refundedWe will refund a total of $37.50 to her and end the issue
Thank you
Clientcame to our salon for a color servicePer her statement this was the 1st time she ever had her hair colored in a hair salonHer hair was previously treated with
over the counter products and she wanted to even up the colorHer service price was $
$for her color and $for haircut
She left $tip
Her hair is extremely fine and there was no signs of curlsWhen the styling part of the service was being performed she did mention to use a diffuser ( diffuser is a type of hair dryer) I personally stated that unfortunately we don't use that tool in our salon, I also asked if she would like her hair styled straight or curled with the flat iron ( just options)She was actually very nice and said she would like it to be curled with the flat ironWhen she left she seem surprised with the price because her initial quote was for $and she forgot that we also quoted her haircut for $Next day she contacted me and said that she would like to have her money back because of the curl situation and because she was told that we had to have our licenses posted and she did not see themI say that all our licenses are posted by the front deskThen she mentioned the diffuser and I explained to her that this type of tool is used by choice, State board does not require us to use it and we could instead sit her under the dryerWe tried to be as polite as I could be but she insisted to have curls we honestly did not noticeWhen our client contacted us it was via facebookI did not want to be disrespectful but I had to show her her profile picture.Her hair was pretty straight and it looks like she has a little bit of wave but not curlsThere was a estrange story she shared with her stylist as wellShe mentioned that she never had curls before but then she had a haircut from someone and her curls starting growing out of nowhereWe decided not to comment on that
We believe that the service she came for was done with high expectationWe were able to achieve a beautiful and even color she also mentions in her statement without damaging her hair in any way.
We respect our clients and we will do what it takes to satisfy their demandsHowever, we believe that her service was very well done and we are sorry she is not happyAgain, Thank you very much for the opportunity to share our side of the story