Child & Family Wellness Center

We actually spoke to this patient's mother when we called to remind the patient of the appointment We do confirmation calls every night for the following day AS A COURTESY to our patients Upon speaking to the woman who made this complaint, she explained she thought her son's appointment was a different day and wanted to cancel As per our policy, which the patient was aware as we have initials and signatures on our new patient paperwork, we charge for any cancellations which are made less than hours, a policy most doctor offices have in place She was annoyed at our policy and gave the night receptionist attitude and rudely hung up Our policy does stand We have these policies in place because we have many patients that would have liked to come to that appointment and most of the time it is hard to fill an appointment slot in less than hours We did charge her, again as per the paperwork the patient signed which clearly states the cancellations policies I can forward a copy if necessaryWe did return her phone call but only reached a voicemail However, seeing how rude she was to one of my employees, I am glad we did not have further contact Regarding her son's depression issues, we always answer the phone as we are in the mental health field The patient could have come in sooner if he needed or if they felt his well being was at risk We do not feel it is in the patient's best interest to change medication over the phone Also, this patient is over years old and due to HIPAA laws we cannot speak to anyone but the patient, unless they have a release of information signed on file which he does not I'm sorry this patient's mother feels this way, but we have certain policies in place for a reason

We actually spoke to this patient's mother when we called to remind the patient of the appointment? We do confirmation calls every night for the following day AS A COURTESY to our patients? Upon speaking to the woman who made this complaint, she explained she thought her son's appointment was a different day and wanted to cancel? As per our policy, which the patient was aware as we have initials and signatures on our new patient paperwork, we charge for any cancellations which are made less than hours, a policy most doctor offices have in place? She was annoyed at our policy and gave the night receptionist attitude and rudely hung up? Our policy does stand? We have these policies in place because we have many patients that would have liked to come to that appointment and most of the time it is hard to fill an appointment slot in less than hours? We did charge her, again as per the paperwork the patient signed which clearly states the cancellations policies? I can forward a copy if necessaryWe did return her phone call but only reached a voicemail? However, seeing how rude she was to one of my employees, I am glad we did not have further contact? Regarding her son's depression issues, we always answer the phone as we are in the mental health field? The patient could have come in sooner if he needed or if they felt his well being was at risk? We do not feel it is in the patient's best interest to change medication over the phone? Also, this patient is over years old and due to HIPAA laws we cannot speak to anyone but the patient, unless they have a release of information signed on file which he does not? I'm sorry this patient's mother feels this way, but we have certain policies in place for a reason.?

We actually spoke to this patient's mother when we called to remind the patient of the appointment? We do confirmation calls every night for the following day AS A COURTESY to our patients? Upon speaking to the woman who made this complaint, she explained she thought her son's
appointment was a different day and wanted to cancel? As per our policy, which the patient was aware as we have initials and signatures on our new patient paperwork, we charge for any cancellations which are made less than hours, a policy most doctor offices have in place? She was annoyed at our policy and gave the night receptionist attitude and rudely hung up? Our policy does stand? We have these policies in place because we have many patients that would have liked to come to that appointment and most of the time it is hard to fill an appointment slot in less than hours? We did charge her, again as per the paperwork the patient signed which clearly states the cancellations policies? I can forward a copy if necessaryWe did return her phone call but only reached a voicemail? However, seeing how rude she was to one of my employees, I am glad we did not have further contact? Regarding her son's depression issues, we always answer the phone as we are in the mental health field? The patient could have come in sooner if he needed or if they felt his well being was at risk? We do not feel it is in the patient's best interest to change medication over the phone? Also, this patient is over years old and due to HIPAA laws we cannot speak to anyone but the patient, unless they have a release of information signed on file which he does not? I'm sorry this patient's mother feels this way, but we have certain policies in place for a reason.?