Child to Cherish

Revdex.com: They resolved the issueThank you! Regards, [redacted] They resolved the issueThank you!

Revdex.com:
They resolved the issue. Thank you!
Regards,
 
[redacted]
They resolved the issue. Thank you!

Hello,
 
I am...

responding to the customer concern you indicated was submitted to you on 4/22/2014 and communicated to us by a Revdex.com letter dated 4/30/2014 which we received on 5/2/2014 regarding delivery issues on their order.
 
In our files we have the original order that came in on e-mail 4/2/2014 and was filled and  shipped as the customer stated. 
It is our policy to group ship these replacement plaster orders via USPS regular mail as quantity and product availability dictates. 
USPS does not provide tracking numbers on regular mail.
 
In our files we also note that the customer contacted us by phone and spoke to our employee on 4/25/14 to say they had not received the order. 
We packaged and sent a replacement.  The customer was also sent an e-mail to say that the replacement was on the way.
 
We have since not heard from the customer.
 
We have tested our 800 # and it is receiving calls.  We have not had any notice of it not working from anyone else.
 
We apologize for any inconvenience to the customer, and hope the customer has now been satisfied.  That is our constant goal.
 
Thank you,
 
[redacted]
Perine-Lowe Inc.
Child to Cherish
([redacted] Direct Line
(714) 990-3657 fax
www.childtocherish.com

Review: On April 2, 2014 I ordered a 5oz replacement plaster kit for the handprint kit tower, year two, for $5.00. It is now April 22, 2014, and still no replacement plaster. On their website it says my item has shipped, but I have yet to receive it and they do not provide the tracking info. I have tried calling the 800 number located on their website and the number does not work. I have also tried contacting them via e-mail over a week ago and there has not been a response. I would like my item. If they are not going to ship my item then I would like a $5.00 refund. Thank you, [redacted]Desired Settlement: Please send my item ASAP! If not, refund me my $5.00.

Business

Response:

Hello,

I am responding to the customer concern you indicated was submitted to you on 4/22/2014 and communicated to us by a Revdex.com letter dated 4/30/2014 which we received on 5/2/2014 regarding delivery issues on their order.

In our files we have the original order that came in on e-mail 4/2/2014 and was filled and shipped as the customer stated.

It is our policy to group ship these replacement plaster orders via USPS regular mail as quantity and product availability dictates.

USPS does not provide tracking numbers on regular mail.

In our files we also note that the customer contacted us by phone and spoke to our employee on 4/25/14 to say they had not received the order.

We packaged and sent a replacement. The customer was also sent an e-mail to say that the replacement was on the way.

We have since not heard from the customer.

We have tested our 800 # and it is receiving calls. We have not had any notice of it not working from anyone else.

We apologize for any inconvenience to the customer, and hope the customer has now been satisfied. That is our constant goal.

Thank you,

Perine-Lowe Inc.

Child to Cherish

([redacted] Direct Line

(714) 990-3657 fax

www.childtocherish.com

Consumer

Response:

They resolved the issue. Thank you!

Regards,