I'm following up in response to [redacted] 's complaint filed against the Radford Adventure Club Childcare Center.After you contacted me, I attempted once again to contact Ms [redacted] regarding her concernsShe did respond this time a few days laterAfter reading her emailed concerns, I reviewed her account again and was able to see where the discrepancy had occurredIn August 2017, shortly after school began Ms [redacted] claimed to have requested a change in her sons attendance status from morning & afternoon to afternoon onlyThis made an $a week difference in her payments to usUnfortunately, this request was not properly communicated to me and therefore the billing was not adjustedI explained that this could have been resolved very easily to begin with had she communicated back with meHowever, it has now been resolved and we have issued her a $refundKind Regards, [redacted] ***Finance & Administration ManagerThe Adventure ClubBefore & After School Age Program (aka; TAC)
I'm following up in response to [redacted] 's complaint filed against the Radford Adventure Club Childcare Center.After you contacted me, I attempted once again to contact Ms [redacted] regarding her concernsShe did respond this time a few days laterAfter reading her emailed concerns, I reviewed her account again and was able to see where the discrepancy had occurredIn August 2017, shortly after school began Ms [redacted] claimed to have requested a change in her sons attendance status from morning & afternoon to afternoon onlyThis made an $a week difference in her payments to usUnfortunately, this request was not properly communicated to me and therefore the billing was not adjustedI explained that this could have been resolved very easily to begin with had she communicated back with meHowever, it has now been resolved and we have issued her a $refundKind Regards, [redacted] ***Finance & Administration ManagerThe Adventure ClubBefore & After School Age Program (aka; TAC)