Children's Dental Health Associates, P.C.

Please find attached two documents that were signed by parent.1) Insurance & Financial Agreement signed by parent Last paragraph states " I agree to pay additional collection cost (33% of the unpaid balance), postage, attorney and court fees incurred in attempting to collect on this amount or any future outstanding balances."2) Financial Arrangement signed by parent- Last paragraph states " I agree to be responsible for all fees incurred in attempting to collect these fees."

While the actual dentist is nice, the office staff here is truly terribleAfter signing in, we waited over an hour while many other people having come in after us were called back, when finally we were told that they somehow missed our name on the sign in sheetWe then waited about another half hour before being able to go back, and forcing two toddlers to sit and wait for an hour & a half is unacceptableWe will NOT be returning & I do not recommend

Please find attached two documents that were signed by parent.1) Insurance & Financial Agreement signed by parent. Last paragraph states " I agree to pay additional collection cost (33% of the unpaid balance), postage, attorney and court fees incurred in attempting to collect on this amount or any future outstanding balances."2) Financial Arrangement signed by parent- Last paragraph states " I agree to be responsible for all fees incurred in attempting to collect these fees."

April 8, 2014Thank you for allowing our company to respondOn March 10, when *** *** came into the office and talked on the phone with the billing department it was explained that we did collect more money that was owedWe explained that her insurance company paid
more money than calculated, which is why we have everyone sign a financial agreement consent understanding that we try our best but it is just an estimate when we collect co-paysNot only do we have everyone sign the financial agreement but we post in our office that it is just an estimate and we try our best to get as close as we can on the amount that will be owed.We did promise to give her the $refund within daysThat refund was than completed that same day on March 10, at 4:pmIt was approved as a refund on a *** Card and the approval authorizing code is I can give the last four digits of the *** card number if needed and I can also provide the receipt showing the refund if needed, please let me know.October is when the visit occurred that you made an over payment and at the end of that visit you stated that you would call for the next appointmentInsurance paid CDHA at the end of November and that is when it was discovered that you made an over payment and since the patient needed another appointment we did not processes a refund but where waiting to see if you would like to apply the credit at your next visitThis is not uncommon to do in the medical field to apply a credit to the account to see if the patients want to use at next visit or get the refund backWhen you came into the practice in March and let us know you wanted the refund asap we than did it that day.Your children have been patients of our practice since and I am sorry you have such hard feelings about the practice over this misunderstanding of $that was actually given back to you

I was charged over $because of an insurance changeI asked if I was going to be charged after I got the new card and they told me it would be covered 100%This is months after her surgery the Friday before her monday checkupI got a phone call from the office but I couldn't understand anything but I kept getting text reminders to be there on mondayI show up after I tell the girl at the front desk who I am she was extremely rude and says my daughter cannot be seen because of this balanceI don't understand how I can come up with that much money over a weekend when I was told I was not going to be charged for any of itI get home call billingTell the lady what happend who then gets an attitude when I tell her I was told I was not going to be chargedShe told me she would do some research and call me backA week later no phone callI call back get ahold of shannon She was wonderful even though there was nothing she could really do but helped me set up a payment planI still feel I was ripped offIt's not a couple bucks here and there it's $I will not take my daughter back

While the actual dentist is nice, the office staff here is truly terribleAfter signing in, we waited over an hour while many other people having come in after us were called back, when finally we were told that they somehow missed our name on the sign in sheetWe then waited about another half hour before being able to go back, and forcing two toddlers to sit and wait for an hour & a half is unacceptableWe will NOT be returning & I do not recommend

After giving the Dental Office more than enough time to care for my children and there dental needsI am talking over a year, and lack of communication(So I switched to a much much better place, where my kids are number 1) and now Children's Dental Health is not sending over my kids recordsIts been almost monthsI hand delivered and mailed in the letter for record releaseSo niw, I guess it has to get to this point

Patient was first seen on 7/9/and due to amount of decay, was referred to the Children’s Surgery Center for the work to be completed there, due to patient’s age, and amount of decay. Our staff went over all information with parents on the same day. Parent’s were called on 7/28/
with estimated dental co-pay. Our staff again reached out to the parents to schedule at the Surgical center due to the urgency of work that was needed for patient’s oral health. Parents agreed to schedule on 9/16/and were scheduled on 11/18/15. Parents’ paid estimated copay on 11/6/of $Patient was seen on 11/18/ Once x-rays were taken under general anesthesia, more work was necessary to bring the patient to complete oral health. The parents are made aware that this may occur prior to treatment and acknowledge by executing these documents Claim was sent to patient’s insurance on 11/20/and paid and processed on 12/30/15. Patient received first statement on 1/14/and again on 2/15/16. Patient’s insurance company sends or notifies policy holder of balance once they received and process payment (December, 2015). The total patient responsibility according to the patient’s insurance company was $Patient’s paid estimate of 1,046. Balance remaining is $1126.00. Dad called on 2/15/and was rude and argumentative regarding balance. He spoke with billing employees and each time stated that would not pay the balance. The billing supervisor then spoke with dad. Dad repeatedly stated he wasn’t going to pay. The supervisor warned him that failure to pay, would result in his account being sent to Collections, wherein dad said “Go Ahead, great idea!”. The supervisor then turned the account over to ** *** for Collection services on 2/15/16. Once account was turned over to ** ***, we incurred a 30% fee for their services, which then made patient’s balance $1,(original balance of $+ collection fee incurred) ** *** started collection efforts on 2/18/16. Parents then went online and made payments totaling $1,126.00, leaving balance of $337.80. We were notified of payments on 2/23/Please find attached separate agreements signd by parent on 7/9/15. Both state that parents are responsibility for collection fees and parents signed both. Also please find attached a financial agreement that was signed by parent on 7/9/explaining that the parents are responsibly for any additional copays or fees after the OR is completed. According to ** ***, a company does not have to give a certain amount of notice, time or statements to any customer before sending to collections. CDHA has done NOTHING wrong and requests that the remaining balance is paid. The customer stated repeated to employees including the billing manager to send him to collections because he is "not paying his bill & that sounds great send me to collections". Maybe if customer was calling in without being so rude & demanding we could have worked something out, however, he flat out refused to pay and was not willing to work anything out. He stated "Great send me to collections." At this point why should CDHA pay for the fees that his account accrued?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I would like to see where I signed that if payment is not received I am responsible for a 30% "up charge"
Regards,
*** ***