Children's Dentistry LLC

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] Dear Mr [redacted] ,Thank you for your time and consideration concerning this sensitive issue with Children's Dentistry/Smiles Academy in Cheyenne, Wyoming.This email is to provide an update with communication shared between the clinic and myself.On November 15, 2017, I received a phone call and voice mail message from "Kim" at 8:AMShe basically told me to not return to the office citing "patients, staff, and doctors are to have a good relationship" and she was instructed by one of the doctors to contact meI was told it was "policy" to discharge patients who do not have a positive experience with their office and my records would be released to whomever I chooseIn addition, I was instructed that if I needed to speak with any one at the clinic, then it would be with her, "Kim".I returned the call the same day at 11:AMNo one addressed any of my concerns or attempted to inquire about the grievance I heldNo one tried to resolve the matter in mutual satisfactory termsIt was a curt reply that all the fault rested with me and they shared noneA desired apology was to never be offered.To think that the whole ordeal could have been prevented if an unfeigned remark, made to a spouse, could have been allowed to remain with two concerned parents instead of interruption and greeted with hostility and pompous cynicism by one of their ownThank you for your assistance.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
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Dear Mr***,Thank you for your time and consideration concerning this sensitive issue with Children's Dentistry/Smiles Academy in
Cheyenne, Wyoming.This email is to provide an update with communication shared between the clinic and myself.On November 15, 2017, I received a phone call and voice mail message from "Kim" at 8:AMShe basically told me to not return to the office citing "patients, staff, and doctors are to have a good relationship" and she was instructed by one of the doctors to contact meI was told it was "policy" to discharge patients who do not have a positive experience with their office and my records would be released to whomever I chooseIn addition, I was instructed that if I needed to speak with any one at the clinic, then it would be with her, "Kim".I returned the call the same day at 11:AMNo one addressed any of my concerns or attempted to inquire about the grievance I heldNo one tried to resolve the matter in mutual satisfactory termsIt was a curt reply that all the fault rested with me and they shared noneA desired apology was to never be offered.To think that the whole ordeal could have been prevented if an unfeigned remark, made to a spouse, could have been allowed to remain with two concerned parents instead of interruption and greeted with hostility and pompous cynicism by one of their own. Thank you for your assistance.Sincerely,*** ***

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October 29,
Revdex.com
SCounty Road 5, Ste
Fort Collins, Colorado
To Whom It May Concern:
In regards to the complaint by *** *** in the treatment of her
daughter, I disagree with Mrs*** assessment of the situationI have spoken with Mrs*** and have refunded her fees for ***'s treatmentIf you require any further information please do not hesitate to contact our office.
Regard,
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