Children's Dentistry of Hausman Village

The $fee is for a broken appointment that parent did not call to cancel or reschedule, which is labeled on the patient records as, “No Call / No Show.” The appointment date was, Patient did return, 06.05.2014, for a different appointment and still did not pay, $20.00, balance
Monthly invoices have been sent requesting paymentThe fee is not related to a collection company feeExplanation for this $ balance is fairly simpleRecords are electronic files, processed by the same softwareSo no reason for dates changingPersonnel responding to such calls are experienced and are interested in resolving patients concernsPatient’s billing records are detailed and conclusiveCopies of patient ledger is available, pending parent’s written approval.We will not send this unpaid balance to a collection agencyThis office will note patient chart as being inactive and notify parent of suchRequest for payment will cease

Tell us why hereOur office has not received any notification of this concern since the family missed the scheduled appointment on We simply ask the parent to have the courtesy to come by the office so we can resolve the differences, rather than use the Revdex.com as means for defamationThe patient records, ledger and receipts of payments are available for review and/or copy by the parent.The outstanding balance, $for your “No Show No Call,” has not been given to a collection agency, nor to the credit bureauAll we have done is send statements requesting payment

Complaint: ***
I am rejecting this response because:According to my records a call was made on 04/03/and this was paid in fullI would highly suggest to get it together within the billing and collections departmentI would not be recommending by any means to any parent to this office as it is unorganized and incompetent of patient records with indicating a payment has been made in "full"
Regards,
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