Hi ***;Thank you for sharing your concerns In the future, you are always welcome to contact the Patient Relations Department at [redacted] I contacted our billing department this morning Your actual coverage shows [redacted] ***; however, they were able to connect with [redacted] At first [redacted] will not give the approval to bill; however, after a lengthy discussion, [redacted] did give us the approval to bill We have also worked with the Recovery Services Department Manager They have canceled your bill out of Recovery in their system The bill you referenced has now been billed to [redacted] You should not have any future concerns with this bill If you do, please reach out to the Patient Relations team at [redacted] I am so sorry for your experience.Best Regards, [redacted]
Hi ***;Thank you for sharing your concerns. In the future, you are always welcome to contact the Patient Relations Department at ***. I contacted our billing department this morning. Your actual coverage shows
*** *** *** ***; however, they were able to connect with ***. At first *** will not give the approval to bill; however, after a lengthy discussion, *** did give us the approval to bill. We have also worked with the Recovery Services Department Manager. They have canceled your bill out of Recovery in their system. The bill you referenced has now been billed to ***. You should not have any future concerns with this bill. If you do, please reach out to the Patient Relations team at ***. I am so sorry for your experience.Best Regards,*** *** *** *** *** ** *** ***
Hi,We would love to look into the families concerns; however, we would need the patient's name and Date of Birth in order to look into the concerns. The family can reach out to the Patient Relations department at *** and we can help them.Best,*** ***
I was able to reach the appropriate parties and get my issue resolved, however I would like the compliant to be recorded here due to the fact that the billing got messed up to begin with
Hi,By chance, did the family provide the patient's name and Date of Birth? I am so sorry if I missed it. Also, did they sign a release so that we can share information with Revdex.com? Thank you.Best,***
Complaint: ***
I am not accepting or rejecting the response made by the
business, but requesting more information. I can provide more details - the patient's name, date of birth, account number, etcand documentation of the payment I made. I would prefer to send that information to the business rather than the Revdex.com if possible.How is that typically handled in these cases?Thank you for your help
Sincerely,
*** ***
Hi,I can definitely look into Mr***'s concerns. I will need Mr***'s son's name and date of birth to begin the review. We will also need Mr*** to sign a release of information form allowing us to provide the information to Revdex.com.Thank you.Best,Michele ***, Phd,
MSW, LCSWManager of Patient Relations and Family Navigators
Hi ***;Thank you for sharing your concerns In the future, you are always welcome to contact the Patient Relations Department at [redacted] I contacted our billing department this morning Your actual coverage shows [redacted] ***; however, they were able to connect with [redacted] At first [redacted] will not give the approval to bill; however, after a lengthy discussion, [redacted] did give us the approval to bill We have also worked with the Recovery Services Department Manager They have canceled your bill out of Recovery in their system The bill you referenced has now been billed to [redacted] You should not have any future concerns with this bill If you do, please reach out to the Patient Relations team at [redacted] I am so sorry for your experience.Best Regards, [redacted]
Hi ***;Thank you for sharing your concerns. In the future, you are always welcome to contact the Patient Relations Department at ***. I contacted our billing department this morning. Your actual coverage shows
*** *** *** ***; however, they were able to connect with ***. At first *** will not give the approval to bill; however, after a lengthy discussion, *** did give us the approval to bill. We have also worked with the Recovery Services Department Manager. They have canceled your bill out of Recovery in their system. The bill you referenced has now been billed to ***. You should not have any future concerns with this bill. If you do, please reach out to the Patient Relations team at ***. I am so sorry for your experience.Best Regards,*** *** *** *** *** ** *** ***
I am not submitting the HIPPA formI received a call from Children's Hospital and they resolved the problem
Hi,We would love to look into the families concerns; however, we would need the patient's name and Date of Birth in order to look into the concerns. The family can reach out to the Patient Relations department at *** and we can help them.Best,*** ***
I was able to reach the appropriate parties and get my issue resolved, however I would like the compliant to be recorded here due to the fact that the billing got messed up to begin with
Hi,By chance, did the family sign a medical release of information? I am not as familiar with this new format; so, I may have missed it.Thanks.***
Hi,By chance, did the family provide the patient's name and Date of Birth? I am so sorry if I missed it. Also, did they sign a release so that we can share information with Revdex.com? Thank you.Best,***
Complaint: ***
I am not accepting or rejecting the response made by the
business, but requesting more information. I can provide more details - the patient's name, date of birth, account number, etcand documentation of the payment I made. I would prefer to send that information to the business rather than the Revdex.com if possible.How is that typically handled in these cases?Thank you for your help
Sincerely,
*** ***
Hi,I can definitely look into Mr***'s concerns. I will need Mr***'s son's name and date of birth to begin the review. We will also need Mr*** to sign a release of information form allowing us to provide the information to Revdex.com.Thank you.Best,Michele ***, Phd,
MSW, LCSWManager of Patient Relations and Family Navigators
This is an extra copy of my last notice sent to them