In response to the complaint filed be [redacted] #1- we are not affiliated to [redacted] ( [redacted] )The basis of this complaint is in regard to *** [redacted] went out of business in May I’ve attached the letter [redacted] sent to their clients-exhibit A [redacted] timeshare transfer was still in process and we have spoken to her in length regarding the situation with ***, the transfer process and this complaint Per our first conversation [redacted] did express her complaint is directed toward ***, not [redacted] [redacted] will be contacting the Revdex.com to withdraw this complaint and re-file against the correct company, *** On our latest conversation on 8/8/17, [redacted] did not know how she wanted to proceed We offered her a refund of the resort transfer fees in the amount of $per her request in this complaint She declined the refund We offered to continue processing her transfer and escalating it at no additional charge to her to expedite the transfer, she declined this offer as wellWe asked [redacted] how she would like to proceed and she said she will get back to usWe are requesting this complaint be completely removed from our accreditation I have gone on to respond the rest of the complaint below for your records and to give the Revdex.com a better understanding of the situation we have been put in due to a *** We are in legal litigation with [redacted] and we are currently working with the [redacted] regarding the situation with ***I can provide more detailed information on this matter at your requestContinued response to complaint: #2- [redacted] only handles timeshare transfers [redacted] states that the timeshare was being transferred to [redacted] that is incorrect Properties are not transferred to [redacted] , the timeshares remain in the current owner’s name until the transfer to a new owner or back to the resort (if applicable) is complete#3- The credit card she signed up for was through ***, not [redacted] and we have absolutely nothing to do with that Out of the money she paid to [redacted] $5948, the fees for her timeshare transfer were only $824, payable to [redacted] [redacted] fees breakdown: $admin, $resort estoppel fee, $resort transfer fee =$ I’ve attached the [redacted] purchase proposal document that states that- exhibit B#4- [redacted] states she met with [redacted] on 8/9/ We didn’t receive her file from [redacted] with her transfer paperwork until 10/19/ The $payment for the timeshare transfer wasn’t received until 11/22/from *** This caused the delay in the transfer ( [redacted] is one of the fortunate clients that [redacted] actually paid the collected transfer fees on(they paid because she filed a Revdex.com complaint against them back in OctoberI’ve attached the correspondence from [redacted] stating that-exhibit C) There are currently clients that [redacted] took money from but never released to [redacted] to complete timeshare transfers.) #6- [redacted] states she was told she did not have to pay her maintenance fees-that is incorrectIt is mandatory to keep the timeshare account current and she is responsible for any and all fees associated with her ownership, including maintenance fees, until the transfer is complete All of the documents that [redacted] signed clearly state that along with the approximate transfer time of days The day timeframe is only an average, to give transferors an idea of how long the process can take Some transfers take days and some extend past the days I’ve attached those documents for you, both [redacted] documents and [redacted] documents-exhibit D#7- [redacted] states she received a call from her resort (which is highly unlikely, resorts don’t typically reach out to their owners by phone They normally send all correspondence by mail.) [redacted] supposedly alerted her that they do not work with [redacted] or [redacted] The first part is correct, they do not work the *** The second part is incorrect, [redacted] does in fact work with us on a daily basis along with the management companyWhomever called [redacted] most likely did not actually work with [redacted] and/or is misinformed We are requesting the name of the person she spoke with and a contact number so we can follow up on this claim
In response to the complaint filed be [redacted] #1- we are not affiliated to [redacted] ([redacted]). The basis of this complaint is in regard to [redacted] [redacted] went out of business in May 2017. I’ve attached the letter [redacted] sent to their clients-exhibit A. [redacted]...
timeshare transfer was still in process and we have spoken to her in length regarding the situation with [redacted], the transfer process and this complaint. Per our first conversation [redacted] did express her complaint is directed toward [redacted], not [redacted]. [redacted] will be contacting the Revdex.com to withdraw this complaint and re-file against the correct company, [redacted]. On our latest conversation on 8/8/17, [redacted] did not know how she wanted to proceed. We offered her a refund of the resort transfer fees in the amount of $325 per her request in this complaint. She declined the refund. We offered to continue processing her transfer and escalating it at no additional charge to her to expedite the transfer, she declined this offer as well. We asked [redacted] how she would like to proceed and she said she will get back to us. We are requesting this complaint be completely removed from our accreditation. I have gone on to respond the rest of the complaint below for your records and to give the Revdex.com a better understanding of the situation we have been put in due to a [redacted]. We are in legal litigation with [redacted] and we are currently working with the [redacted] regarding the situation with [redacted]. I can provide more detailed information on this matter at your request. Continued response to complaint: #2- [redacted] only handles timeshare transfers. [redacted] states that the timeshare was being transferred to [redacted]that is incorrect. Properties are not transferred to [redacted], the timeshares remain in the current owner’s name until the transfer to a new owner or back to the resort (if applicable) is complete. #3- The credit card she signed up for was through [redacted], not [redacted] and we have absolutely nothing to do with that. Out of the money she paid to [redacted] $5948, the fees for her timeshare transfer were only $824, payable to [redacted]. [redacted] fees breakdown: $499 admin, $75 resort estoppel fee, $250 resort transfer fee =$824. I’ve attached the [redacted] purchase proposal document that states that- exhibit B. #4-[redacted] states she met with [redacted] on 8/9/16. We didn’t receive her file from [redacted] with her transfer paperwork until 10/19/16. The $824 payment for the timeshare transfer wasn’t received until 11/22/16 from [redacted]. This caused the delay in the transfer. ([redacted] is one of the fortunate clients that [redacted] actually paid the collected transfer fees on. (they paid because she filed a Revdex.com complaint against them back in October. I’ve attached the correspondence from [redacted] stating that-exhibit C). There are currently 122 clients that [redacted] took money from but never released to [redacted] to complete timeshare transfers.) #6-[redacted] states she was told she did not have to pay her maintenance fees-that is incorrect. It is mandatory to keep the timeshare account current and she is responsible for any and all fees associated with her ownership, including maintenance fees, until the transfer is complete. All of the documents that [redacted] signed clearly state that along with the approximate transfer time of 240 days. The 240 day timeframe is only an average, to give transferors an idea of how long the process can take. Some transfers take 30 days and some extend past the 240 days. I’ve attached those documents for you, both [redacted] documents and [redacted] documents-exhibit D. #7-[redacted] states she received a call from her resort (which is highly unlikely, resorts don’t typically reach out to their owners by phone. They normally send all correspondence by mail.) [redacted] supposedly alerted her that they do not work with [redacted] or [redacted]. The first part is correct, they do not work the [redacted]. The second part is incorrect, [redacted] does in fact work with us on a daily basis along with the management company. Whomever called [redacted] most likely did not actually work with [redacted] and/or is misinformed. We are requesting the name of the person she spoke with and a contact number so we can follow up on this claim.
In response to the complaint filed be [redacted] #1- we are not affiliated to [redacted] ( [redacted] )The basis of this complaint is in regard to *** [redacted] went out of business in May I’ve attached the letter [redacted] sent to their clients-exhibit A [redacted] timeshare transfer was still in process and we have spoken to her in length regarding the situation with ***, the transfer process and this complaint Per our first conversation [redacted] did express her complaint is directed toward ***, not [redacted] [redacted] will be contacting the Revdex.com to withdraw this complaint and re-file against the correct company, *** On our latest conversation on 8/8/17, [redacted] did not know how she wanted to proceed We offered her a refund of the resort transfer fees in the amount of $per her request in this complaint She declined the refund We offered to continue processing her transfer and escalating it at no additional charge to her to expedite the transfer, she declined this offer as wellWe asked [redacted] how she would like to proceed and she said she will get back to usWe are requesting this complaint be completely removed from our accreditation I have gone on to respond the rest of the complaint below for your records and to give the Revdex.com a better understanding of the situation we have been put in due to a *** We are in legal litigation with [redacted] and we are currently working with the [redacted] regarding the situation with ***I can provide more detailed information on this matter at your requestContinued response to complaint: #2- [redacted] only handles timeshare transfers [redacted] states that the timeshare was being transferred to [redacted] that is incorrect Properties are not transferred to [redacted] , the timeshares remain in the current owner’s name until the transfer to a new owner or back to the resort (if applicable) is complete#3- The credit card she signed up for was through ***, not [redacted] and we have absolutely nothing to do with that Out of the money she paid to [redacted] $5948, the fees for her timeshare transfer were only $824, payable to [redacted] [redacted] fees breakdown: $admin, $resort estoppel fee, $resort transfer fee =$ I’ve attached the [redacted] purchase proposal document that states that- exhibit B#4- [redacted] states she met with [redacted] on 8/9/ We didn’t receive her file from [redacted] with her transfer paperwork until 10/19/ The $payment for the timeshare transfer wasn’t received until 11/22/from *** This caused the delay in the transfer ( [redacted] is one of the fortunate clients that [redacted] actually paid the collected transfer fees on(they paid because she filed a Revdex.com complaint against them back in OctoberI’ve attached the correspondence from [redacted] stating that-exhibit C) There are currently clients that [redacted] took money from but never released to [redacted] to complete timeshare transfers.) #6- [redacted] states she was told she did not have to pay her maintenance fees-that is incorrectIt is mandatory to keep the timeshare account current and she is responsible for any and all fees associated with her ownership, including maintenance fees, until the transfer is complete All of the documents that [redacted] signed clearly state that along with the approximate transfer time of days The day timeframe is only an average, to give transferors an idea of how long the process can take Some transfers take days and some extend past the days I’ve attached those documents for you, both [redacted] documents and [redacted] documents-exhibit D#7- [redacted] states she received a call from her resort (which is highly unlikely, resorts don’t typically reach out to their owners by phone They normally send all correspondence by mail.) [redacted] supposedly alerted her that they do not work with [redacted] or [redacted] The first part is correct, they do not work the *** The second part is incorrect, [redacted] does in fact work with us on a daily basis along with the management companyWhomever called [redacted] most likely did not actually work with [redacted] and/or is misinformed We are requesting the name of the person she spoke with and a contact number so we can follow up on this claim
In response to the complaint filed be [redacted] #1- we are not affiliated to [redacted] ([redacted]). The basis of this complaint is in regard to [redacted] [redacted] went out of business in May 2017. I’ve attached the letter [redacted] sent to their clients-exhibit A. [redacted]...
timeshare transfer was still in process and we have spoken to her in length regarding the situation with [redacted], the transfer process and this complaint. Per our first conversation [redacted] did express her complaint is directed toward [redacted], not [redacted]. [redacted] will be contacting the Revdex.com to withdraw this complaint and re-file against the correct company, [redacted]. On our latest conversation on 8/8/17, [redacted] did not know how she wanted to proceed. We offered her a refund of the resort transfer fees in the amount of $325 per her request in this complaint. She declined the refund. We offered to continue processing her transfer and escalating it at no additional charge to her to expedite the transfer, she declined this offer as well. We asked [redacted] how she would like to proceed and she said she will get back to us. We are requesting this complaint be completely removed from our accreditation. I have gone on to respond the rest of the complaint below for your records and to give the Revdex.com a better understanding of the situation we have been put in due to a [redacted]. We are in legal litigation with [redacted] and we are currently working with the [redacted] regarding the situation with [redacted]. I can provide more detailed information on this matter at your request. Continued response to complaint: #2- [redacted] only handles timeshare transfers. [redacted] states that the timeshare was being transferred to [redacted]that is incorrect. Properties are not transferred to [redacted], the timeshares remain in the current owner’s name until the transfer to a new owner or back to the resort (if applicable) is complete. #3- The credit card she signed up for was through [redacted], not [redacted] and we have absolutely nothing to do with that. Out of the money she paid to [redacted] $5948, the fees for her timeshare transfer were only $824, payable to [redacted]. [redacted] fees breakdown: $499 admin, $75 resort estoppel fee, $250 resort transfer fee =$824. I’ve attached the [redacted] purchase proposal document that states that- exhibit B. #4-[redacted] states she met with [redacted] on 8/9/16. We didn’t receive her file from [redacted] with her transfer paperwork until 10/19/16. The $824 payment for the timeshare transfer wasn’t received until 11/22/16 from [redacted]. This caused the delay in the transfer. ([redacted] is one of the fortunate clients that [redacted] actually paid the collected transfer fees on. (they paid because she filed a Revdex.com complaint against them back in October. I’ve attached the correspondence from [redacted] stating that-exhibit C). There are currently 122 clients that [redacted] took money from but never released to [redacted] to complete timeshare transfers.) #6-[redacted] states she was told she did not have to pay her maintenance fees-that is incorrect. It is mandatory to keep the timeshare account current and she is responsible for any and all fees associated with her ownership, including maintenance fees, until the transfer is complete. All of the documents that [redacted] signed clearly state that along with the approximate transfer time of 240 days. The 240 day timeframe is only an average, to give transferors an idea of how long the process can take. Some transfers take 30 days and some extend past the 240 days. I’ve attached those documents for you, both [redacted] documents and [redacted] documents-exhibit D. #7-[redacted] states she received a call from her resort (which is highly unlikely, resorts don’t typically reach out to their owners by phone. They normally send all correspondence by mail.) [redacted] supposedly alerted her that they do not work with [redacted] or [redacted]. The first part is correct, they do not work the [redacted]. The second part is incorrect, [redacted] does in fact work with us on a daily basis along with the management company. Whomever called [redacted] most likely did not actually work with [redacted] and/or is misinformed. We are requesting the name of the person she spoke with and a contact number so we can follow up on this claim.