Initial Business Response /* (1000, 15, 2015/12/15) */
Mr.[redacted] called and wanted us to send a wrecker to pro line automotive to pick up his 02 dodge intrepid. customer stated that pro line put a motor in it and none of the electrical connectors would match up and he was tired of waiting on them. I...
looked at car on arrival and told customer this motor was not for this car and it would be cheaper to get the correct motor for this application. Customer said he could get the RIGHT wiring harness, I told him it would cost at least 500 or 600 dollars to install 1, customer approved. Customer SUPPLIED COMPLETE WIRING HARNESS, which is also part of all exterior lights on front of car. it took 8 hrs. to install customer supplied harness to find that 1/2 the connectors did not match up, customer supplied 2nd harness 1 wks later and it to was wrong, spent another 8 hrs. Customer supplied 3rd used wiring harness 2 wks later AND ANOTHER 8 HRS and 90% of connectors worked and customer said he could fix those issues. car sat here for 2 months, and customer could not come up with the money and had his mom come pay his bill. While car sat here I told him he needed to get his car off lot because WE COULD NO LONGER PUSH CAR IN AS WE DID FOR 30 DAYS. I came in work on a Monday morning and seen his car on blocks with 1 wheel missing, I called police they came out and done finger prints and made a report, plus we had the robbers on video, customer was notified and wanted to look at video, I let him, he said he knew all the thives in springfield and he reconized the truck, two days later he says he found the guy but not the wheel, said he had insurance just on the wheels and it was no big deal. We are not responsible for vechiles left on lot as stated on all our repair orders. On 9-2-15 we notifid customer car was done. and 2 days after notification of completion we start a $20.00 a day storage fee, customer notified. On XX-X-XX customers mom came in to pay his bill, he had a 600.00 storage bill and a 1500.00,(3 installs at 500.00 a install) labor bill for over 25 hrs. of work. I waived the storage bill of 600.00 and waived a 1000.00 off labor and charged him 500.00 for labor and 55.00 for wrecker service. as for damaging his car, we did not. we us a 4 wheeler on all cars that don't run to push them in to shop. WE HAVE A SOFT RUBBER TIRE BETWEEN CAR AND 4 WEELER and we've pushed in every kind of car, from corvettes to cadillaces to Mercedes to Jags. WE'VE USED THIS METHOD FOR OVER 20 YRS WITH NOT 1 PROBLEM. As for his transmission leak, I WOULD OF been happy to give him A ESTIMATE. WE NEVER TOUCHED HIS TRANSMISSION.as for broken or missing parts he needs to go back to the shop that installed motor. I called PRO LINE AND TALKED WITH THE OWNER [redacted] he said [redacted] had his car towed to his shop from another shop who had installed the wrong motor, bobby said he declined doing any work on car and that the motor was junk and didn't want it sitting their due to the wheels being worth more than the car, [redacted] said it sat their for 3 MONTHS BEFOR IT WAS REMOVED. [redacted] ALSO SAID HE WOULD BE HAPPY TO HELP ME IN THIS MATTER. I AS A BUSNESS OWNER COULD NOT BELIVE THIS REPORT FROM Revdex.com AFTER ALL I DONE FOR MR.[redacted]. AND I WILL DECLINE ANY OTHER REPIARS HE MAY HAVE IN THE FUTURE. AND 1 OUTHER SHOP FEELS THE EXACT SAME. .p.s. I apologize for the late response, I never check my e-mail. please if ever a problem notify me by mail or by phone. thank you for your time on this matter. [redacted]
Initial Business Response /* (1000, 9, 2016/06/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ymail.com
On 5/23/16, Mr. [redacted] had a 2005 Mazda 6 with a 3.0 liter engine towed to our shop. The customer complaint was "when going down hwy, car...
will not shift." We were booked until the 28th before we could get to it. Once in the shop, we located leaks by putting oil in the motor (due to no oil on the dipstick). We added 2 qts of motor oil before attempting to start it. Once we started it, oil sprayed out of the timing chain cover. We immediately shut off the engine & located the leaks. The timing chain & the entire chassis was covered in oil. We also noticed a bad miss when the engine did start. We saw the valve cover gaskets leaking & spark plug holes were full of oil from the valve tube seals leaking. We then gave Mr. [redacted] an estimate for the oil leaks. Customer said he didn't have any money & informed us he was going to see if he could get a loan from the bank. Several days later, he came back with a check for the amount of $984.93. We didn't charge him for the 2 qts of oil it lost in our shop. Once we completed the approved repairs (we used Mitchell manual for labor rates - calls for 9 hours for timing cover gasket & 3.2 hours for valve cover gaskets). We also found the mass airflow sensor dirty & full of dead bugs & we serviced this part. Once we started engine, we had 2 cylinders misfiring & we hooked up the computer & found 2 bad coil packs. I informed customer the car was running bad & he needed at least 2 coil packs & it would not have any power with the 2 cylinders down & we would not give a warranty on these repairs until the customer had these issues fixed by us or another shop. Estimate was given & customer declined repairs & drove away. On 6/3/16, customer drove car back to our shop & was told we were booked until Tuesday 6/7/16 & he was told that when he dropped off the car. We worked his car in on 6/6/16 & we installed 2 coil packs on the rear cylinder head (Mitchell manual is 2.3 hours). We charged customer $95. Once repair was completed, his car had a slight miss, but ran 90% better. We then spent 2 hours on diagnosing slight miss ($120 was not charged to customer). We found #3 driver on the computer with weak fire. We informed customer this before he left with his car. The next day, customer drove the car back saying it ran great when he left the shop, but later in the evening it lost power. We then drove the car & it ran good. After we let it run for 2 hours in shop, it did start running poorly. We then spent 3 hours diagnosing the problem & found injector driver in computer bad (once it was hot). Customer's Mom called me saying I wasn't a professional shop & didn't know how to fix cars & told me she was taking me to small claims court & filing this Revdex.com complaint. I told her that was fine & she then said I'd let her son's car sit here "for weeks" before we even looked at it. I then informed her of all the dates of repairs & the time he waited on his bank loan approval & appointments given & the time he picked the car up. She refused to listen, so 1/2 hour later I called her back (being tactful & professional) & offered her more free work (diagnosing). She told me that car was a repo & he had more money in it than it was worth. I told her I understood & I only wanted to help them both. She then gave me the approval to remove the computer & do more testing. We removed the computer & performed electrical checks to find 100% the computer was bad. We then called Autozone & got her a price on a new computer. She called back & told me to stop working on the car & she was taking it to "someone who could fix it" (after we spend 3 hours diagnosing it for free). We reinstalled the original computer. Customer's Mother also advised me it "only takes 10 minutes to install a coil pack" & that we were rip offs. Once Mr. Bieser got here, I showed him where the coil packs were. He also wanted the numbers off the computer, so he could get one on his own. I told him I didn't write it down, because I read it off their computer, but the Mgr at Autozone would still have it, if they needed it. They drove off & I told them I wasn't charging them for the 5 hours of free work I'd done. Then I received this complaint from the Revdex.com.
[redacted]I do have copies of the all the repair orders stating everything I've said here. If you need them, I'd be happy to fax them to you. Thank you for your time.[redacted]
Initial Consumer Rebuttal /* (3000, 11, 2016/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, he had taken the computer off the car when I called & in no way wanted them to continually work on it. I told him to put the computer back on & my son would be picking up the car. This place throws parts at a car & hopes it fixes it. It not only runs up the hourly rate, you never know what the problem is. I had him take it to another mechanic & run diagnostics. It turns out that there is so much wrong with the car, that it basically needs a new engine. If diagnosis had been performed by Mr [redacted] then my son wouldn't be out $1200 +.
Final Consumer Response /* (4200, 19, 2016/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You should really read what you are writing. At one point oil was pouring out of the car & then you say there was no knocking or low oil pressure or leaks. Flat out you are a scam..
Final Business Response /* (4000, 17, 2016/07/01) */
[redacted]'s Auto, HOME OF THE MASTER TEC. flat rate @ 60.00 a hr. Our warranty is 1 yr on labor and depending on parts most have a life time warranty if offered by manufacturers. ON X-XX-XX customer had car towed to our shop, A 2005 Mazda 6 never seen by us, until that day. engine had large oil leaks. oil poured out as fast as it was put in. "We don't run engine with no oil. once oil leaks fixed, all the spark plugs and wires where soaked in oil due to tube seals in valve covers leaking in which we could not see until removal of intake plenum. We cleaned the plugs, wires and coil packs at no charge. ATT; WE DONT INSTALL PARTS UNTILL WE ARE A 100% SURE PART IS NEEDED. after oil leaks were fixed engine had a bad miss, we hooked scanner up to computer and found 2 coil packs not firing on live data,we done this as a courtesy. Once again customer was given an estimate for this repair before car ever left our shop, and noted on repair order, customer declined repairs and drove car off. ATT; ALL MY TEC'S ARE ALL ASE CERTIFED AND EACH TEC HAS OVER 20 YRS OF EXPERIENCE.ATT; FACT= ENGINE'S DON'T RUN GOOD WITH TWO COIL PACKS BAD. On 6-6-16 customer had vehicle towed to our shop for estimate given on 5-23-16. Once both bad coil packs were replaced engine ran 90% better,WE TEST DROVE AND IT RAN DECENT, but had a slight miss, we hooked up our computer and diagnosed at NO charge to customer. ATT; OUR SCANNER DID NOT PICK THIS UP UNTILL AFTER BOTH COIL PACKS WERE REPLACED. We then spent more time diagnosing and found coil pack driver In ECM weak to cylinder #3. estimate given for a ECM to customer and customer declined repairs. 3rd visit, customer drove car back to our shop and said it ran great until later that night. I said 'I told you the computer was bad inn your car, he sad I know, he left his car here for a ecm to be installed as stated in the 3rd invoice. We Then removed ECM(COMPUTER, ELETRONIC CONTROL MODUAL) to get part # and serial number in order to get correct ECM. after we done this work mother calls me again and says "stop working on her sons car and stating we didn't know how to fix cars and had no idea of what we were doing and that we where slow and should not be working on cars and attempt to accused us of all time car sat here and we didn't work on her sons car.once I gave her the dates of times the car arrived and left and forgetting her son had to wait on a loan for a wk and that the second visit they dropped off the car on a Friday when his appointment was for the following Tuesday. when they picked car back up after we spent two more hrs.at no charge they then wanted ECM PART #,I told him I didn't write it down since it was in my hand but that the manager at autozone would have it. they drove off. CUSTOMERS MOM would rather belittle me and my crew rather than trying to fix her sons car. ATT; MOTOR NEVER HAD A KNOCK SOUND OR ANY INDICATION IT WAS BAD, OIL PRESSURE WAD GOOD,IT DID NOT OVER HEAT,NO OIL LEAKS PRESENT. IF SON HAD A PREPURCHE INSPECTION BEFOR BUYING THIS CAR SINCE IT WAS A REPO THEN MAYBE MOM MAY NOT BE SO UPSET WITH THE WRONG PERSON. ATT; WE'VE WORKED ON OVER 15,000 CARS IN THE PAST 27 YRS AND WE ARE EXPANDING WITH 4 MORE BAYS AND OUR LOT IS ALWAYS FULL, WE TREAT CUSTOMERS AS A FRIEND AND FAMILY AND OUR PRICES ARE ALWAYS THE LOWEST IN THE SPFD AREA.Im sorry this has happened forher and if I had a christal ball then maybe she would feel better. I gave her at least 5 HRS OF FREE WORK AND THIS IS THE THANKS THAT IVE RECEIVED.
Initial Business Response /* (1000, 15, 2015/12/15) */
Mr.[redacted] called and wanted us to send a wrecker to pro line automotive to pick up his 02 dodge intrepid. customer stated that pro line put a motor in it and none of the electrical connectors would match up and he was tired of waiting on them. I...
looked at car on arrival and told customer this motor was not for this car and it would be cheaper to get the correct motor for this application. Customer said he could get the RIGHT wiring harness, I told him it would cost at least 500 or 600 dollars to install 1, customer approved. Customer SUPPLIED COMPLETE WIRING HARNESS, which is also part of all exterior lights on front of car. it took 8 hrs. to install customer supplied harness to find that 1/2 the connectors did not match up, customer supplied 2nd harness 1 wks later and it to was wrong, spent another 8 hrs. Customer supplied 3rd used wiring harness 2 wks later AND ANOTHER 8 HRS and 90% of connectors worked and customer said he could fix those issues. car sat here for 2 months, and customer could not come up with the money and had his mom come pay his bill. While car sat here I told him he needed to get his car off lot because WE COULD NO LONGER PUSH CAR IN AS WE DID FOR 30 DAYS. I came in work on a Monday morning and seen his car on blocks with 1 wheel missing, I called police they came out and done finger prints and made a report, plus we had the robbers on video, customer was notified and wanted to look at video, I let him, he said he knew all the thives in springfield and he reconized the truck, two days later he says he found the guy but not the wheel, said he had insurance just on the wheels and it was no big deal. We are not responsible for vechiles left on lot as stated on all our repair orders. On 9-2-15 we notifid customer car was done. and 2 days after notification of completion we start a $20.00 a day storage fee, customer notified. On XX-X-XX customers mom came in to pay his bill, he had a 600.00 storage bill and a 1500.00,(3 installs at 500.00 a install) labor bill for over 25 hrs. of work. I waived the storage bill of 600.00 and waived a 1000.00 off labor and charged him 500.00 for labor and 55.00 for wrecker service. as for damaging his car, we did not. we us a 4 wheeler on all cars that don't run to push them in to shop. WE HAVE A SOFT RUBBER TIRE BETWEEN CAR AND 4 WEELER and we've pushed in every kind of car, from corvettes to cadillaces to Mercedes to Jags. WE'VE USED THIS METHOD FOR OVER 20 YRS WITH NOT 1 PROBLEM. As for his transmission leak, I WOULD OF been happy to give him A ESTIMATE. WE NEVER TOUCHED HIS TRANSMISSION.as for broken or missing parts he needs to go back to the shop that installed motor. I called PRO LINE AND TALKED WITH THE OWNER [redacted] he said [redacted] had his car towed to his shop from another shop who had installed the wrong motor, bobby said he declined doing any work on car and that the motor was junk and didn't want it sitting their due to the wheels being worth more than the car, [redacted] said it sat their for 3 MONTHS BEFOR IT WAS REMOVED. [redacted] ALSO SAID HE WOULD BE HAPPY TO HELP ME IN THIS MATTER. I AS A BUSNESS OWNER COULD NOT BELIVE THIS REPORT FROM Revdex.com AFTER ALL I DONE FOR MR.[redacted]. AND I WILL DECLINE ANY OTHER REPIARS HE MAY HAVE IN THE FUTURE. AND 1 OUTHER SHOP FEELS THE EXACT SAME. .p.s. I apologize for the late response, I never check my e-mail. please if ever a problem notify me by mail or by phone. thank you for your time on this matter. [redacted]
Initial Business Response /* (1000, 9, 2016/06/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ymail.com
On 5/23/16, Mr. [redacted] had a 2005 Mazda 6 with a 3.0 liter engine towed to our shop. The customer complaint was "when going down hwy, car...
will not shift." We were booked until the 28th before we could get to it. Once in the shop, we located leaks by putting oil in the motor (due to no oil on the dipstick). We added 2 qts of motor oil before attempting to start it. Once we started it, oil sprayed out of the timing chain cover. We immediately shut off the engine & located the leaks. The timing chain & the entire chassis was covered in oil. We also noticed a bad miss when the engine did start. We saw the valve cover gaskets leaking & spark plug holes were full of oil from the valve tube seals leaking. We then gave Mr. [redacted] an estimate for the oil leaks. Customer said he didn't have any money & informed us he was going to see if he could get a loan from the bank. Several days later, he came back with a check for the amount of $984.93. We didn't charge him for the 2 qts of oil it lost in our shop. Once we completed the approved repairs (we used Mitchell manual for labor rates - calls for 9 hours for timing cover gasket & 3.2 hours for valve cover gaskets). We also found the mass airflow sensor dirty & full of dead bugs & we serviced this part. Once we started engine, we had 2 cylinders misfiring & we hooked up the computer & found 2 bad coil packs. I informed customer the car was running bad & he needed at least 2 coil packs & it would not have any power with the 2 cylinders down & we would not give a warranty on these repairs until the customer had these issues fixed by us or another shop. Estimate was given & customer declined repairs & drove away. On 6/3/16, customer drove car back to our shop & was told we were booked until Tuesday 6/7/16 & he was told that when he dropped off the car. We worked his car in on 6/6/16 & we installed 2 coil packs on the rear cylinder head (Mitchell manual is 2.3 hours). We charged customer $95. Once repair was completed, his car had a slight miss, but ran 90% better. We then spent 2 hours on diagnosing slight miss ($120 was not charged to customer). We found #3 driver on the computer with weak fire. We informed customer this before he left with his car. The next day, customer drove the car back saying it ran great when he left the shop, but later in the evening it lost power. We then drove the car & it ran good. After we let it run for 2 hours in shop, it did start running poorly. We then spent 3 hours diagnosing the problem & found injector driver in computer bad (once it was hot). Customer's Mom called me saying I wasn't a professional shop & didn't know how to fix cars & told me she was taking me to small claims court & filing this Revdex.com complaint. I told her that was fine & she then said I'd let her son's car sit here "for weeks" before we even looked at it. I then informed her of all the dates of repairs & the time he waited on his bank loan approval & appointments given & the time he picked the car up. She refused to listen, so 1/2 hour later I called her back (being tactful & professional) & offered her more free work (diagnosing). She told me that car was a repo & he had more money in it than it was worth. I told her I understood & I only wanted to help them both. She then gave me the approval to remove the computer & do more testing. We removed the computer & performed electrical checks to find 100% the computer was bad. We then called Autozone & got her a price on a new computer. She called back & told me to stop working on the car & she was taking it to "someone who could fix it" (after we spend 3 hours diagnosing it for free). We reinstalled the original computer. Customer's Mother also advised me it "only takes 10 minutes to install a coil pack" & that we were rip offs. Once Mr. Bieser got here, I showed him where the coil packs were. He also wanted the numbers off the computer, so he could get one on his own. I told him I didn't write it down, because I read it off their computer, but the Mgr at Autozone would still have it, if they needed it. They drove off & I told them I wasn't charging them for the 5 hours of free work I'd done. Then I received this complaint from the Revdex.com.
[redacted]I do have copies of the all the repair orders stating everything I've said here. If you need them, I'd be happy to fax them to you. Thank you for your time.[redacted]
Initial Consumer Rebuttal /* (3000, 11, 2016/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, he had taken the computer off the car when I called & in no way wanted them to continually work on it. I told him to put the computer back on & my son would be picking up the car. This place throws parts at a car & hopes it fixes it. It not only runs up the hourly rate, you never know what the problem is. I had him take it to another mechanic & run diagnostics. It turns out that there is so much wrong with the car, that it basically needs a new engine. If diagnosis had been performed by Mr [redacted] then my son wouldn't be out $1200 +.
Final Consumer Response /* (4200, 19, 2016/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You should really read what you are writing. At one point oil was pouring out of the car & then you say there was no knocking or low oil pressure or leaks. Flat out you are a scam..
Final Business Response /* (4000, 17, 2016/07/01) */
[redacted]'s Auto, HOME OF THE MASTER TEC. flat rate @ 60.00 a hr. Our warranty is 1 yr on labor and depending on parts most have a life time warranty if offered by manufacturers. ON X-XX-XX customer had car towed to our shop, A 2005 Mazda 6 never seen by us, until that day. engine had large oil leaks. oil poured out as fast as it was put in. "We don't run engine with no oil. once oil leaks fixed, all the spark plugs and wires where soaked in oil due to tube seals in valve covers leaking in which we could not see until removal of intake plenum. We cleaned the plugs, wires and coil packs at no charge. ATT; WE DONT INSTALL PARTS UNTILL WE ARE A 100% SURE PART IS NEEDED. after oil leaks were fixed engine had a bad miss, we hooked scanner up to computer and found 2 coil packs not firing on live data,we done this as a courtesy. Once again customer was given an estimate for this repair before car ever left our shop, and noted on repair order, customer declined repairs and drove car off. ATT; ALL MY TEC'S ARE ALL ASE CERTIFED AND EACH TEC HAS OVER 20 YRS OF EXPERIENCE.ATT; FACT= ENGINE'S DON'T RUN GOOD WITH TWO COIL PACKS BAD. On 6-6-16 customer had vehicle towed to our shop for estimate given on 5-23-16. Once both bad coil packs were replaced engine ran 90% better,WE TEST DROVE AND IT RAN DECENT, but had a slight miss, we hooked up our computer and diagnosed at NO charge to customer. ATT; OUR SCANNER DID NOT PICK THIS UP UNTILL AFTER BOTH COIL PACKS WERE REPLACED. We then spent more time diagnosing and found coil pack driver In ECM weak to cylinder #3. estimate given for a ECM to customer and customer declined repairs. 3rd visit, customer drove car back to our shop and said it ran great until later that night. I said 'I told you the computer was bad inn your car, he sad I know, he left his car here for a ecm to be installed as stated in the 3rd invoice. We Then removed ECM(COMPUTER, ELETRONIC CONTROL MODUAL) to get part # and serial number in order to get correct ECM. after we done this work mother calls me again and says "stop working on her sons car and stating we didn't know how to fix cars and had no idea of what we were doing and that we where slow and should not be working on cars and attempt to accused us of all time car sat here and we didn't work on her sons car.once I gave her the dates of times the car arrived and left and forgetting her son had to wait on a loan for a wk and that the second visit they dropped off the car on a Friday when his appointment was for the following Tuesday. when they picked car back up after we spent two more hrs.at no charge they then wanted ECM PART #,I told him I didn't write it down since it was in my hand but that the manager at autozone would have it. they drove off. CUSTOMERS MOM would rather belittle me and my crew rather than trying to fix her sons car. ATT; MOTOR NEVER HAD A KNOCK SOUND OR ANY INDICATION IT WAS BAD, OIL PRESSURE WAD GOOD,IT DID NOT OVER HEAT,NO OIL LEAKS PRESENT. IF SON HAD A PREPURCHE INSPECTION BEFOR BUYING THIS CAR SINCE IT WAS A REPO THEN MAYBE MOM MAY NOT BE SO UPSET WITH THE WRONG PERSON. ATT; WE'VE WORKED ON OVER 15,000 CARS IN THE PAST 27 YRS AND WE ARE EXPANDING WITH 4 MORE BAYS AND OUR LOT IS ALWAYS FULL, WE TREAT CUSTOMERS AS A FRIEND AND FAMILY AND OUR PRICES ARE ALWAYS THE LOWEST IN THE SPFD AREA.Im sorry this has happened forher and if I had a christal ball then maybe she would feel better. I gave her at least 5 HRS OF FREE WORK AND THIS IS THE THANKS THAT IVE RECEIVED.