Children's Dental Health Associates, P.C.

I was charged over $2000 because of an insurance change. I asked if I was going to be charged after I got the new card and they told me it would be covered 100%. This is 5 months after her surgery the Friday before her monday checkup. I got a phone call from the office but I couldn't understand anything but I kept getting text reminders to be there on monday. I show up after I tell the girl at the front desk who I am she was extremely rude and says my daughter cannot be seen because of this balance. I don't understand how I can come up with that much money over a weekend when I was told I was not going to be charged for any of it. I get home call billing. Tell the lady what happend who then gets an attitude when I tell her I was told I was not going to be charged. She told me she would do some research and call me back. A week later no phone call. I call back get ahold of shannon. She was wonderful even though there was nothing she could really do but helped me set up a payment plan. I still feel I was ripped off. It's not a couple bucks here and there it's $2000. I will not take my daughter back.

After giving the Dental Office more than enough time to care for my children and there dental needs. I am talking over a year, and lack of communication. (So I switched to a much much better place, where my kids are number 1) and now Children's Dental Health is not sending over my kids records. Its been almost 3 months. I hand delivered and mailed in the letter for record release. So niw, I guess it has to get to this point.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I would like to see where I signed that if payment is not received I am responsible for a 30% "up charge".
Regards,
[redacted]

Please find attached two documents that were signed by parent.1) Insurance & Financial Agreement signed by parent.  Last paragraph states " I agree to pay additional collection cost (33% of the unpaid balance), postage, attorney and court fees incurred in attempting to collect on this amount or any future outstanding balances."2) Financial Arrangement signed by parent- Last paragraph states " I agree to be responsible for all fees incurred in attempting to collect these fees."

April 8, 2014Thank you for allowing our company to respond.
On March 10, 2014 when [redacted] came into the office and talked on the phone with the billing department it was explained that we did collect more money that was owed. We explained that her insurance company paid...

more money than calculated, which is why we have everyone sign a financial agreement consent understanding that we try our best but it is just an estimate when we collect co-pays. Not only do we have everyone sign the financial agreement but we post in our office that it is just an estimate and we try our best to get as close as we can on the amount that will be owed.We did promise to give her the $64.00 refund within 3 days. That refund was than completed that same day on March 10, 2014 at 4:57 pm. It was approved as a refund on a [redacted] Card and the approval authorizing code is 495704. I can give the last four digits of the [redacted] card number if needed and I can also provide the receipt showing the refund if needed, please let me know.October 2013 is when the visit occurred that you made an over payment and at the end of that visit you stated that you would call for the next appointment. Insurance paid CDHA at the end of November and that is when it was discovered that you made an over payment and since the patient needed another appointment we did not processes a refund but where waiting to see if you would like to apply the credit at your next visit. This is not uncommon to do in the medical field to apply a credit to the account to see if the patients want to use at next visit or get the refund back. When you came into the practice in March and let us know you wanted the refund asap we than did it that day.Your children have been patients of our practice since 2010 and I am sorry you have such hard feelings about the practice over this misunderstanding of $64.00 that was actually given back to you.

Review: I was billed for being 90 days late on a bogus 40.00 all the while THEY owe me an overcharge of $64.00. I made numerous calls over 2 months, none of which were returned. I went in person to [redacted] and spoke with billing who promised the $64.00 credit within 3 days to post on my [redacted] over a month ago. Still nothing. I wrote: "I still do not have the $64.00 credit you owe to my [redacted], and Most Importantly (!) I do not have the letter you promised stating that we owe $0.00 AFTER getting a letter from you stating we are 90 days late on a false $40.00. Please have your office manager contact me. I have come in person to have our records transferred and I want our money owed as well as the letter stating ZERO balance. It is by far the worst medical mill operation I've ever encountered."Desired Settlement: Refund and most important a letter stating we owe no money. I do not trust this practice.

Business

Response:

April 8, 2014Thank you for allowing our company to respond.On March 10, 2014 when [redacted] came into the office and talked on the phone with the billing department it was explained that we did collect more money that was owed. We explained that her insurance company paid more money than calculated, which is why we have everyone sign a financial agreement consent understanding that we try our best but it is just an estimate when we collect co-pays. Not only do we have everyone sign the financial agreement but we post in our office that it is just an estimate and we try our best to get as close as we can on the amount that will be owed.We did promise to give her the $64.00 refund within 3 days. That refund was than completed that same day on March 10, 2014 at 4:57 pm. It was approved as a refund on a [redacted] Card and the approval authorizing code is 495704. I can give the last four digits of the [redacted] card number if needed and I can also provide the receipt showing the refund if needed, please let me know.October 2013 is when the visit occurred that you made an over payment and at the end of that visit you stated that you would call for the next appointment. Insurance paid CDHA at the end of November and that is when it was discovered that you made an over payment and since the patient needed another appointment we did not processes a refund but where waiting to see if you would like to apply the credit at your next visit. This is not uncommon to do in the medical field to apply a credit to the account to see if the patients want to use at next visit or get the refund back. When you came into the practice in March and let us know you wanted the refund asap we than did it that day.Your children have been patients of our practice since 2010 and I am sorry you have such hard feelings about the practice over this misunderstanding of $64.00 that was actually given back to you.

While the actual dentist is nice, the office staff here is truly terrible. After signing in, we waited over an hour while many other people having come in after us were called back, when finally we were told that they somehow missed our name on the sign in sheet. We then waited about another half hour before being able to go back, and forcing two toddlers to sit and wait for an hour & a half is unacceptable. We will NOT be returning & I do not recommend.

Review: 2/19/13- Dental office mis-coded a insurance code.

3/28/13- Insurance company attempted to get more info from dental office, I received check of $250.00 instead on dental office. Gave dental office check signed over to them.

7/5/13- Dental office requests I pay $244.00 for mis-coded insurance code.

7/6/13- I write dental office with proof from insurance company of payment.

7/10/13- I call insurance company to obtain a copy of cleared check. Insurance company just received returned uncleared check from dental office, requesting a new check in their name.

8/21/13- Dental office requests for second time I pay $244.00.

They are attempting to get funds from every angle; insurance and individual.

My insurance company will receive the same complaint on their lack of proper record keeping and double dipping methods.Desired Settlement: Stop billing me. DO NOT REPORT ME TO A COLLECTION AGENCY FOR THEIR MISTAKES and what seems to be underhanded theft. Write off their loss due to lack of proper documentation, even though they have payment.

2/19/13- Dental office mis-coded a insurance code.

3/28/13- Insurance company attempted to get more info from dental office, I received check of $250.00 instead on dental office. Gave dental office check signed over to them.

7/5/13- Dental office requests I pay $244.00 for mis-coded insurance code.

7/6/13- I write dental office with proof from insurance company of payment.

7/10/13- I call insurance company to obtain a copy of cleared check. Insurance company just received returned uncleared check from dental office, requesting a new check in their name.

8/21/13- Dental office requests for second time I pay $244.00.

They are attempting to get funds from every angle; insurance and individual.

My insurance company will receive the same complaint on their lack of proper record keeping and double dipping methods.