Children's Discovery Center

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their account of my lateness is not accurate as that is why I refused to pay them in the first place. My daughters father passed away in August of 2007. It was a very had time for us and during the early part of November I pulled [redacted] out of their facility and told them she would not be returning. I told them I was paid thru November and understood if I still owed some of December. I then received a bill for both December AND January. As this was unacceptable I tried on many occasions to get this fixed. The refused to return my calls as they do now.
I was away for many  years yet I still own my home and received mail there daily. My VA address has not changed since 2005.   On my return to Roanoke I found out this account had been sent to [redacted] as a collections. I spoke with both and CDS agreed to settle for the $500.  As many months went by I called [redacted] who said that CDS had never sent them that information. I emailed the gentlemen I spoke with a copy of my receipt of the payment and he acknowledge that as soon as CDS gave them confirmation that it was paid in full it would be released from my credit.
To date this has never been done.
 
I do not believe CDS is doing anything about this. Either they need to resolve this or I feel action should be taken against both them and [redacted].
 
My next letters will be to the Roanoke Times and a lawyer.
Regards,
[redacted]

I am writing in follow up to our telephone conversation on Friday 9/12/14.   On August 13, 2014 I had been in contact with the [redacted] Bureau.  They advised me that I would need to contact the specific credit agency which had a record of Ms. [redacted]’s outstanding balance with the Children’s Discovery Center to let them know that Ms. [redacted] had paid her balance and that her account now indicated a zero balance.   Immediately after receiving that information I emailed Ms. [redacted] to let her know that I would need that information in order to rectify the information that was on her credit report.  
On August 15, I spoke with you and informed you of the information that I had learned and that I had emailed Ms. [redacted] because I did not have a current working telephone number for her.  You gave me 2 telephone numbers that you had on record for her.  I called both of those numbers that evening and left a message for Ms. [redacted] to please call [redacted], the assistant bookkeeper for the Children’s Discovery Center regarding her account with the Children’s Discovery Center.  Ms. [redacted] indicated she had not received a phone call from Ms. [redacted].  I called her again on 8/22/14 and left a more detailed message letting her know, again, that we needed the name of the credit agency which is reporting her balance with us so that we can contact them to let them know she had settled her account with us and asked her again to contact [redacted].  In my email and my last message to her, I gave her the option of leaving the name of the credit agency with you if she didn’t want to discuss her account with anyone at the center.  
To date we have not received a call back from Ms. [redacted] nor have I received a response from my email I sent her on 8/13.  I cannot move forward until I receive this information from Ms. [redacted].  
I am going to forward you my email to Ms. [redacted] as documentation of my attempt to reach her.  Unfortunately I do not have any documentation to send you with regard to my phone calls to her.
Please let me know if there is anything else you recommend so that we can resolve this situation with Ms. [redacted]. 
With Regards,
Electronic Signature:
[redacted]
Bookkeeper

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that their response is once again not accurate.  For your reference, details of the offer I reviewed appear below.
I have not received any calls, letters or emails from the daycare. My current telephone number is ###-###-####. My home address  is the same it has been since 2005. [redacted], Roanoke VA  24019  that is where I lived while [redacted] attended daycare there and that is where I currently reside. I still own the home and did even while I was in Illinois for the years I was gone. I have not moved.  My email address Is also the same every since I first got the internet back in the 90's. That is [redacted].   The collection agency that THEY hired and so they should have record of shows up as "[redacted]". I have contacted them myself and they say they need something from the daycare and it can be faxed to ###-###-#### Attn [redacted]  Account#[redacted]
Regards,
[redacted]

Review: My daughter attended daycare there for a few years. In August of 2007 her father passed away and by the end of the year I decided to let her stay home with me. CDS billed me for much more time than I owed and would not communicate with me. I was out of the area for a few years and after coming back July of last year I discovered a collection debt on my credit report. It took me some time to discover who it was through as it was under my previous last name of [redacted]. Once I found out I called them and they agreed to settle on $500(which I feel was still too high). However I gratefully paid it on Feb 18, 2014. As of today June 24, 2014 It not only is still on my credit report as a collection debt but they will not return any of my calls. I have receipts showing this is paid in full and I would like it to come off of my credit history ASAP.Desired Settlement: I want this removed from my credit history

Business

Response:

I am in receipt of the copy of the complaint filed again the Children's Discovery Center by [redacted].

Ms. [redacted] had her child enrolled in the Children's Discovery Center through 1/7/2008. Her last payment to the Children's Discovery Center was made on 11/13/2007 paying her through the month of November 2007. No payment was received for the entire of month of December 2007 or the weeks of 1/1/2008 and 1/8/12008 putting her account in arrears in the amount of $864.25. Numerous attempts were made to contact Ms. [redacted] who was Ms. [redacted] at the time, but to no avail.

We were, at the time, using a collection agency, [redacted], to help us collect on unpaid accounts. Ms. [redacted]'s account was turned over to [redacted]. Unfortunately, our center was under a different director and had a bookkeeper that is no longer with us so I do not have the exact date that the account was turned over to [redacted]. During this collection period, we did receive one payment on 3/23/2009 in the amount of $ 100.00 from Ms. [redacted] herself and not from the [redacted] agency. We attempted to mail Ms. [redacted] an updated invoice to indicate her balance of then $764.25, but the invoice was returned with no forwarding address.

In 2010, the CDC board met and agreed to sever our relationship with [redacted] collection agency. We never received another piece of correspondence from them nor did we ever receive a payment from their agency for any debt collected in the 7 % years we had contracted their services.

On 2/18/2014 Ms. [redacted], now Ms. [redacted], contacted [redacted] our assistant bookkeeper. Apparently she had learned that she had a balance due on her credit report, most likely placed there by [redacted] during the time her balance had been turned over to them. Ms. [redacted] indicated she would like to reconcile her account, but could only pay $500 of the $764.25 at the time. [redacted] contacted me and we agreed to accept Ms. [redacted]'s payment of $500 as payment in full and wrote off the remaining $264.25 leaving her a zero balance. Ms. [redacted] has expressed her concern with [redacted] about the fact that her credit report still indicates a balance due with the Children's Discovery Center. We have contacted [redacted] to ask about the process of removing the balance on Ms. [redacted]'s credit report and they were unwilling to remove the balance because we received Ms. [redacted]'s payment directly versus having her payment go through their office. We continue to investigate how we can indicate this balance is now zero on Ms. [redacted]'s credit report, but unfortunately have been unsuccessful

to date.

Rest assured, we intend to persevere until this balance is removed from Ms. [redacted]'s credit report, but I do not foresee a quick resolution.

If you need further information, please feel free to call me at ###-###-####.

With Regards,

Bookkeeper

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Their account of my lateness is not accurate as that is why I refused to pay them in the first place. My daughters father passed away in August of 2007. It was a very had time for us and during the early part of November I pulled [redacted] out of their facility and told them she would not be returning. I told them I was paid thru November and understood if I still owed some of December. I then received a bill for both December AND January. As this was unacceptable I tried on many occasions to get this fixed. The refused to return my calls as they do now.

I was away for many years yet I still own my home and received mail there daily. My VA address has not changed since 2005. On my return to Roanoke I found out this account had been sent to [redacted] as a collections. I spoke with both and CDS agreed to settle for the $500. As many months went by I called [redacted] who said that CDS had never sent them that information. I emailed the gentlemen I spoke with a copy of my receipt of the payment and he acknowledge that as soon as CDS gave them confirmation that it was paid in full it would be released from my credit.

To date this has never been done.

I do not believe CDS is doing anything about this. Either they need to resolve this or I feel action should be taken against both them and [redacted].

My next letters will be to the Roanoke Times and a lawyer.

Regards,

Business

Response:

I am writing in follow up to our telephone conversation on Friday 9/12/14. On August 13, 2014 I had been in contact with the [redacted] Bureau. They advised me that I would need to contact the specific credit agency which had a record of Ms. [redacted]’s outstanding balance with the Children’s Discovery Center to let them know that Ms. [redacted] had paid her balance and that her account now indicated a zero balance. Immediately after receiving that information I emailed Ms. [redacted] to let her know that I would need that information in order to rectify the information that was on her credit report.

On August 15, I spoke with you and informed you of the information that I had learned and that I had emailed Ms. [redacted] because I did not have a current working telephone number for her. You gave me 2 telephone numbers that you had on record for her. I called both of those numbers that evening and left a message for Ms. [redacted] to please call [redacted], the assistant bookkeeper for the Children’s Discovery Center regarding her account with the Children’s Discovery Center. Ms. [redacted] indicated she had not received a phone call from Ms. [redacted]. I called her again on 8/22/14 and left a more detailed message letting her know, again, that we needed the name of the credit agency which is reporting her balance with us so that we can contact them to let them know she had settled her account with us and asked her again to contact [redacted]. In my email and my last message to her, I gave her the option of leaving the name of the credit agency with you if she didn’t want to discuss her account with anyone at the center.

To date we have not received a call back from Ms. [redacted] nor have I received a response from my email I sent her on 8/13. I cannot move forward until I receive this information from Ms. [redacted].

I am going to forward you my email to Ms. [redacted] as documentation of my attempt to reach her. Unfortunately I do not have any documentation to send you with regard to my phone calls to her.

Please let me know if there is anything else you recommend so that we can resolve this situation with Ms. [redacted].

With Regards,

Electronic Signature:

Bookkeeper

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that their response is once again not accurate. For your reference, details of the offer I reviewed appear below.

I have not received any calls, letters or emails from the daycare. My current telephone number is ###-###-####. My home address is the same it has been since 2005. [redacted], Roanoke VA 24019 that is where I lived while [redacted] attended daycare there and that is where I currently reside. I still own the home and did even while I was in Illinois for the years I was gone. I have not moved. My email address Is also the same every since I first got the internet back in the 90's. That is [redacted]. The collection agency that THEY hired and so they should have record of shows up as "[redacted]". I have contacted them myself and they say they need something from the daycare and it can be faxed to ###-###-#### Attn [redacted] Account#[redacted]

Regards,