Children's Hospital & Clinics of Minnesota Reviews (%countItem)
My daughter has been a patient several times at the children’s hospital. I’m a single mom with a high deductible insurance plan, so when I got the bills, I called to set up a payment plan and merge two separate accounts that were billing me. The woman speaking to me told me it was possible and took my card information. Little did I know, she not only lied to me about merging the accounts to create one payment plan, but she also stole my card information and would soon start to charge pizza, gas, and play stations charges on my card in May. Children’s Hospital was informed of this in July, but did not send me a letter until the end of August after much back and forth with the bank. I called the number on the letter that they sent and they said I was not on the list for credit monitoring because the woman never stole any money from me. I told them they were mistaken. Wells Fargo even told me Domino’’s has my signature on a receipt! Their privacy officer Cory *** called me back and told me he would have the police investigating get in touch with me and send me the information for credit monitoring. That was over three weeks ago and neither one of those things have happened. I called the number on the letter again and they say I’m still not on the list for credit monitoring and the number Cory *** gave me to contact him at goes to someone else’s voicemail. This whole situation has been poorly handled but Children’s. I want the promised credit monitoring and an apology.
On 9/5/19 Children's Minnesota spoke with Ms. after she received the privacy letter and informed her that we would process her request for credit monitoring. Children's explained that they were unaware at the time of the initial letter that Ms. had any ramifications from the privacy incident and therefore, apologized for not initially providing credit monitoring. On 9/20, a letter was mailed to Sara's home with the credit monitoring information and specific instructions on how to sign up confidentially. For privacy reasons, I have not attached a copy of that letter here but am happy to provide it directly if requested. On 10/4/19, I spoke directly with Ms. who confirmed that she had received the credit monitoring offered and had signed up. I apologized to Ms. for the incident, the delay in communication and receipt of the letter. We also reviewed the circumstances of the initial incident. For customer services reasons, Children's also made an adjustment on a current bill that Ms. owed Children's. Ms. was appreciative of the gesture, indicated that she had no further concerns or questions, and was satisfied with the resolution. I provided Ms. my direct contact information in the event she has any further concerns.