We are sorry you feel your billing questions were unanswered. We were of the understanding that this matter had been resolved. Since you are requesting an explanation of charges, please call our office. We will provide you with the information you are requesting.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We are sorry you feel your billing questions were unanswered. We were of the understanding that this matter had been resolved. Since you are requesting an explanation of charges, please call our office. We will provide you with the information you are requesting.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]