Chili's Grill & Bar # 542

Ms*** ***, my name is *** *** and I was the manager on duty the night of the incidentI was the one who came out to talk to youI do want to explain what actually happened that night and want you to know that none of it was intentional nor were any excuses made for any team
member of oursJust an accident trying to be preventedAs the server was walking down the isle with a hand full of dishes taking them back to the kitchen, the table before yours in the isle as she was walking stopped the server all of a sudden for somethingIt caught her by surprise as she turned around to see what they neededAs she did it caused an unbalance in the dishes she was carrying and instead of dropping them everywhere she sat them down on the closest possible space she could find which unfortunately was your tableShe did say that she tried to apologize several times and explain the reason why she sat them downI myself tried to do the same when I came out to talk to youIf I wasn't clear about the reasoning I do apologizeNothing was intentional, just trying to avoid an accidentWe would very much like to correct our mistake and give you the full refundThank You for your time,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***