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Chill Out Climate Control

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Chill Out Climate Control Reviews (1)

I purchased a brand new 4-Ton Carrier Performance Series AC and Furnace with this business in April 2015. Our initial meeting (before and shortly after the sale) was very professional and cordial; the owner Bryce assured me that this product was amongst the best in the industry and that he would continue to provide support for this product throughout its warranty period under the terms of the contract with Carrier. The AC unit and furnace were installed in mid- April 2015 and since then we've had once incidence where the AC power distribution panel actually caught fire and partially melted! And now again, in the midst of winter; our heating has stopped working and only works intermittently. My problem with this company is that I simply cannot get hold of anyone to have them address this last issue. I've left phone messages, instant messages, and emails on a daily basis and NO response. I contacted the manufacturer and was told that the contractor (Installer) should come out and service the unit for a least the first year at no charge. I had a very difficult time getting Chill Out Climate Control to come out in August when the AC Distribution Panel caught fire and melted. But finally someone did come out and replace it at NO CHARGE. Now I am having to resort to floor heaters because our heating is not working. I should mention that during the initial installation of the unit, they shorted the wiring harness to the furnace and eventually did a "patch-up" job by replacing it with a replacement, but it does not look like it fits properly. Now, I will have to pay another contractor to come out to determine what is wrong with our heating system. If you want the absolute worst customer experience when replacing your AC / Furnace system then Chill Out Climate Control is your best bet. I would not recommend them to anyone. Very disappointed in Central Texas!

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Address: 29 Valley View Dr, Round Rock, Texas, United States, 78664-9750

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