Chimney Cricket

Refund was approved by the owner on 10/6/and the customer was issued a refund on 10/6/Customer has had communication with this information as well

*** [redacted] [redacted] Hi Akron Revdex.com - I finally received an electronic copy of a refund receipt from the businessI had made one more effort to contact the business after submitting the complaintStill waiting to see if it postsJust wanted to update on the progress

Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Chimney Cricket would like to send an our estimator out to review what needs to be done to resolve the issues the customer is havingWe have reached out to the customer to set up an appointment, we would like to see copies of the customers paperwork to match up to our paperwork Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/25) */ Revdex.com received phone message from consumer The business has contacted the consumer and they have worked out a date for the business to come out to accessThe consumer still has concerns that the business will not follow through with correcting the problem

Initial Business Response / [redacted] (1000, 16, 2015/12/02) */ Sorry for your trouble, its not a practice to have customers upset Chimney Cricket is trying to resolve the customers issues We have an appointment for 12-12-for a site visit We will try to do whatever is necessary to make it right Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am hopefully optimistic that the issue will be resolvedDue to the length of the project, I cannot ignore the amount of cancelled and rescheduled appointmentsI prefer to wait until after I have spoken with the company (Chimney Cricket) on the agreed date of 12/12/2015, before I can honestly say anything further