Chimney Master

Review: We hired this company to clean our chimney as well as putting on a new chimney capThey came Saturday afternoon and did a great job cleaning the chimney (very professional, cleaned up after themselves) and he brought us a new cap and placed it on our chimneySunday morning the chimney cap was off and I called Monday to ask him to come and put it back on againI was told this would not be an issue and he would be there within the weekThe week passed and still no chimney cap so I called the following week and got the same response-they'd be there by the end of the weekThis has happened numerous times and there is always some excuse as to why they cannot come and put the cap back onIt has now been over two months and while I have left messages, I cannot get a phone call backI acknowledge my chimney is quite tall but I'd rather hear someone tell me that their company is not capable of doing this instead of saying they will do it and then not show upNow its winter and I understand that it is difficult with the snow and cold weather to do this but I just don't want to wait till spring and still get no response.Desired Settlement: I'd like either a refund, which I was told was impossible since the cap was put on my chimney as was now used...although it only stayed on for a few hoursIf this is truly the case and he cannot refund us, I'd like to know an exact date of when someone will be at my house to put the cap back on and actually show up
Business
Response:
Attention: [redacted]
A rain cap was installed for this customer & due to severe wind & bad weather conditions, somehow the cap came loose & blew offI made several appointments to have the cap reinstalled but the weather was not cooperating for us to do soThis chimney extends very high from the roof & can be a very dangerous site when wet & slipperyCap will be reinstalled soon as the weather permits & able to safely reinstallThis customer is a top priority & on top of our listAs soon as snow clears the roofs, we will take care of this matterWe have every intention to do so
Thank you,
DBA Chimney Master
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meI am still slightly hesitant that this will get resolved in a timely manner since the company had numerous opportunities and never took them but hopefully they will be able to come and put on the chimney cap
Sincerely,