China House

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] I only ate the fries; I ate majority of the fries, before I even bit into the chicken.They did not consider giving me any of my money back, because I had and spoke to them on the phone; they said noThen when I did come to the store she still said noI'm trying to calmly talk to the lady and she's steady ignoring me, and not trying to respond; she didn't even walk up to the counter to get a look at the food, or to see what was going onIf you wanted to give me my money back you would of agreed when I had called youI tossed the food on the counterThen the male worker had walked in on the situationHe wanted to give me my money back, but the woman said no

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business is completely lying about this incidentI did yell after being told several different storiesI was not going to go dig food out of my garbage can outside for them I never said I wanted everything back for my orderIn fact, I repeatedly told them I just wanted my money back for the food that was wrong our for them to replace it made correctlyWhen I ordered my exact words were " I want as order of Orange chicken sauce on the side." They have made this order correctly before when ordered this same wayAll I asked for in this complaint was the money for this meal and my tip With all this extra hassle why would I ask for less than what they claim I wantedI just don't feel I should have to pay for food I threw awayThere was defiantly a language barrier that I think contributed to this misunderstanding [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Business response was taken over the phone by Revdex.com staff 2/13/The customer ordered and she asked for extra sauce on the side of one of three meals, consumer meant to ask for no sauce on the chicken and for all the sauce to be on the sideThey had prepared the dish as and included extra
sauce on the side They had delivered the food to her house, and the consumer called about an hour later to say that the order was prepared wrongConsumer asked for her money back They told her ok, they will give her money back if the food hadn't been eaten They told her that they would send the drive to check the order and if the food hadn't been eaten they would refund the money, but if it had been eaten they wouldn'tThe consumer told them that they had thrown all of the food awayThey will only refund for food that hadn't been eaten The consumer was yelling at their employee They didn't hang up the phone, the consumer hung up on themThe consumer wanted money back on the whole order, all meals, even though only one of them wasn't prepared like the consumer wanted They didn't want to bring the food back to the restaurant they just wanted to see the uneaten food before they refunded the money

This customer ate half of the meal, then demanded her money back because it was bad, she threw part of it at usIf it was so bad, how can she eat any, let alone half of itThe her rudeness, I considered giving her meal price back, but not after the way she acted

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business is completely lying about this incident. I did yell after being told several different stories. I was not going to go dig food out of my garbage can outside for them.  I never said I wanted everything back for my order. In fact, I repeatedly told them I just wanted my money back for the food that was wrong our for them to replace it made correctly. When I ordered my exact words were " I want as order of Orange chicken sauce on the side." They have made this order correctly before when ordered this same way. All I asked for in this complaint was the money for this meal and my tip.  With all this extra hassle why would I ask for less than what they claim I wanted. I just don't feel I should have to pay for food I threw away. There was defiantly a language barrier that I think contributed to this misunderstanding.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,[redacted]

Revdex.com:I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]
I only ate the fries; I ate majority of the fries, before I even bit into the chicken.They did not consider giving me any of my money back, because I had and spoke to them on the phone; they said no. Then when I did come to the store she still said no. I'm trying to calmly talk to the lady and she's steady ignoring me, and not trying to respond; she didn't even walk up to the counter to get a look at the food, or to see what was going on. If you wanted to give me my money back you would of agreed when I had called you. I tossed the food on the counter. Then the male worker had walked in on the situation. He wanted to give me my money back, but the woman said no.

Review: I ordered food and first the driver and manger was being rude and openly called me a problem customer. Then when I mentioned the food making me and my friends ill they repeatedly called me rude and disrespected me.Desired Settlement: I would like to be refunded my 10 dollars.

Business

Response:

I am writing you this letter to inform you about the call that was made to you on Monday, June 9th. We called the customer and agreed to a $8.05 refund and told her to not come back in our store or call us anymore. We don't get rude or hateful with our customers. We are very kind to all of our customers.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,