China King Buffet

Dear Sir or Ma'am, Please let this letter serve as Lawton Chrysler Jeep Dodge Ram's Response to the Complaint filed with the Bureau by Ms [redacted] The Dealership is well aware of the matter having spoken to Ms [redacted] a number of times, as well as having discussed the matter with the Oklahoma Motor Vehicle Commission when Ms [redacted] filed a recently closed OMVC Complaint.At the root of Ms [redacted] 's Complaint is her frustration with having to pay the down payment agreed to by all Parties and shown on the contract signed by all Parties The Dealership tried multiple times to let the [redacted] 's make payment arrangements, but after all of those had fallen through they ultimately required that she make the down payment prior to being given copies of her title work The Dealership finds this unfortunate, but felt as though there was nothing else they could do given that all of Ms [redacted] 's other prior efforts to make payment arrangements had been unsuccessful.Again, though the Dealership apologizes to Ms [redacted] for any frustration that may have occurred they simply do not feel they did anything incorrectly As a result, the Dealership would request that this matter be closed with a finding of no fault on either Party's behalf.Sincerely, [redacted] ***, For the Dealership

Dear Sir or Ma'am, Please let this letter serve as the Dealership's Response to the Complaint filed with the Bureau by Mr [redacted] At the root of Mr [redacted] ' complaint is his assertion that the TT&L fees for his vehicle should have been included in the purchase price of his vehicle Though the Dealership would apologize for any miscommunication that may have occurred, the reality is that the Dealership's records do not reflect such an arrangement Rather, the Dealership's records do show that Mr [redacted] ' purchased a new Jeep Wrangler, and obviously was a very shrewd negotiator who got a very good deal (ie almost $5,off of MSRP) The Dealership is not upset at Mr [redacted] for his negotiating prowess, as they knew full well what they were doing when they chose to take such a deal; however, the Dealership thinks it important to point out that it is not as though the Dealership somehow tricked Mr [redacted] into a deal that was very profitable for them Quite the contrary, after much hard negotiating, the Dealership ultimately ended up taking a deal that lost them a decent amount of money simply to try to earn Mr [redacted] ' business and get a local customer Unfortunately, it appears as though this is fabulous deal is not all that Mr [redacted] believes he negotiated for For this the Dealership is saddened, as they feel like they already acquiesced to all of Mr [redacted] ' requests in order to earn his business However, they will not be able to acquiesce to this latest request.Given the above, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf.Sincerely, [redacted] ***For the Dealership

Initial Business Response /* (1000, 5, 2015/07/22) */
Dear Ms***
Please let this letter serve as the Dealership's Response to the Complaint submitted to the Bureau by *** ***
The Bureau would open by apologizing to *** for any miscommunication or misunderstanding that may
have occurredThat said, the Dealership does not feel as though they acted inappropriately or otherwise improperly
At the root of the ***'s complaint is an assertion that the Dealership put hard inquiries on ***'s credit reportThis is inaccurateThe Dealership pulled one of each of ***'s bureaus using DealerTrack, and submitted such scores to multiple lenders in an attempt to obtain financing for ***Unfortunately, none of the lenders were willing to extend credit to ***As a result, the Dealership was unable to obtain the financing they had hoped they would be able to
Again, the Dealership would apologize for any miscommunication or misunderstanding, but given the above it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf
Sincerely,
*** ** ***
For the Dealership

Initial Business Response /* (1000, 5, 2015/11/16) */
Dear Ms***
Please let this letter serve as Lawton Chrysler's Response to the Complaint filed with the Bureau by *** ***At the root of Ms***' Complaint is her belief that the Dealership did something inappropriate
Though the Dealership would apologize to Ms*** for any miscommunication or misunderstanding that occurred, the fact of the matter is that the Dealership did nothing wrongThe Dealership sold Ms*** a new car with some miles on itThere is nothing wrong with thisThe Dealership sold Ms*** a vehicle with some hail damage on itAgain, there is nothing wrong with this and in fact Ms*** signed a form noting that the vehicle may have hail damageThe Dealership uses this form after every hail storm to protect against instances just such as this one
Again, the Dealership would apologize for any confusion, but is adamant that they did nothing wrongAs a result, the Dealership hopes and believes that this matter should be closed with a finding of no fault on either Party's behalfShould additional comment or documentation be requested please do not hesitate to call or write
Sincerely,
*** ** ***
For the Dealership
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't care about hail damage I want the copy I signed also they sold me a car that someone else had I have there contract and proof they lied to us and said it was driven from mi and it wasn't it was driven by a person who's name is on the contract we would have never bought the car if we new that
Final Business Response /* (4000, 9, 2015/11/25) */
Dear Ms***
Please let this letter serve as the Dealership's Response to the latest correspondence from Ms***
Given that I do not know how to upload the signed Hail Damage Disclosure form, I write to inform that I have mailed the signed version directly to Ms*** in Washington
Should any additional documentation be requested please do not hesitate to call or write
Sincerely,
*** ** ***
For the Dealership

Initial Business Response /* (1000, 14, 2015/11/09) */
Dear Ms***
Please let this letter serve as Lawton Chrysler Jeep Dodge Ram's Response to the Complaint submitted to the Bureau by Mr*** ***
At the root of Mr***'s complaint is his desire to have his down payment
returnedThe Dealership would apologize for any delay, but would inform that it is their belief that this matter has been resolved by his down payment money being refunded despite the fact that Mr*** returned the vehicle with more than typical wear and tear which required that the Dealership pay for a full detail on the vehicle
All of the above said, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf
Sincerely,
*** ** ***
For the Dealership

Please let this email serve as Lawton Chrysler Jeep Dodge Ram's Response to the Complaint filed with the Bureau by Mr*** *** Though the Dealership would apologize to Mr*** for any miscommunication or misunderstanding that may have occurred, it is the Dealership's belief
that their employees did not act inappropriately or improperly At the root of Mr***'s Complaint is his frustration that the Dealership did not immediately quote to him the price advertised online for a vehicle. Though Mr*** may find this frustrating, this is not inappropriate conduct on the part of the Dealership. In fact, the Dealership website prices specifically state that those prices must be presented prior to purchase, positively not after. Though such a disclaimer is not required to quote a price different than the advertised online price, it most certainly would appear to put every customer on notice that such is likely to be the case Lastly, it should be pointed out that the Dealership did ultimately (and quickly) offer to honor their online price. However, this was not low enough for Mr***. The Dealership's information system states that Mr*** believed that he should be sold the vehicle for $45,(ie almost $3,less than the online advertised price). The Dealership was unwilling to honor this offer, and the two parties went their separate ways until this Complaint was filed Again, the Dealership is disappointed that Mr*** was unwilling to purchase the vehicle for the online advertised price; however, this does not indicate any wrongdoing on the part of the Dealership. Further, the Dealership's quoting of a price higher than that advertised online does not make their online price fraudulentGiven these facts, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf Sincerely, *** M*** For the Deaelrship

Initial Business Response /* (1000, 5, 2015/10/17) */
Dear Ms***
Please let this letter serve as the Dealership's Response to the Complaint filed with the Bureau by Mr*** ***
The Dealership finds it unfortunate that Mr*** is not happy with his vehicleHe bought a high
end Cherokee, and is most certainly a valued customer of the DealershipThe Dealership would do virtually anything they could to assist Mr*** with any endeavor to address the issues he perceives with the vehicleAfter all, the Dealership does not make the Cherokee they sell and repair themAs a result, any manufacturing issues are not their responsibilityHowever, given that Mr*** is a valued customer they would encourage him to let them know if there is anything that they can do to help remedy the situation
Given the above, it is the Dealership's hope and belief that this matter should be closed with a finding of no fault on either Party's behalf
Sincerely,
*** ** ***
For the Dealership
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If it's not their fault,who's fault is this reoccurring engine issue?It has been an ongoing problem for which I even have proof on video which they disregard.I'm also dissapointed,that they didn't provide a loaner car so I had to purchase a rental cargoing on weeks now.Conclusion;I would want a different car or get my money reembursed or I have to file a civil suit
Final Business Response /* (4000, 9, 2015/10/21) */
Dear Ms***
Please let this letter serve as Lawton Chrysler Jeep Dodge's Response to the latest correspondence filed with the Bureau by Mr***
Again, the Dealership finds it unfortunate that Mr*** is not 100% satisfied with the automobile that he purchasedThe Dealership strives to ensure a positive customer experience with each of their customersTo this end, when the Dealership learned that Mr*** was not happy with the mechanical performance of his vehicle they immediately contacted Chrysler Motors to determine what they would like to doThe reason the Dealership did this is that because anytime there is a mechanical problem with a vehicle that the Dealership cannot duplicate, identify, or otherwise remedy, then it is their duty to turn the same over to the manufacturer (Chrysler in this case)
The Dealership, again, finds it unfortunate that Mr*** did not get the result that he desired in his action with ChryslerHowever, that does not mean that the Dealership had acted inappropriatelyAs a result, the Dealership would request that this matter be closed with a finding of no fault on either Party's behalf
Sincerely,
*** ** ***
For the Dealership

Initial Business Response /* (1000, 5, 2015/10/08) */
Dear Sir or Ma'am,
Please let this serve as the Dealership's Response to the Complaint filed with the Bureau by Mr*** ***
At the root of Mr***' Complaint is his dissatisfaction that the wheel wells of his truck rub on the
tires when he hits bumpsThough the Dealership finds this unfortunate, that is to a certain extent the nature of purchasing a lowered truck (ie when you hit a bump of any significance there will be rubbing)That does not mean that the Dealership did anything wrong
The Dealership continues to work with Mr*** (and will continue to) to see if they can find a truck he likes more or otherwise solve his issueHowever, the Dealership will not be buying back the vehicle Mr*** purchased for exactly what he paid for itThere is no basis that would require the Dealership to do this, and so the Dealership will not be doing what Mr*** requests
Given the above, it is the Dealership's hope and desire that this matter be closed with a finding of no fault on either Party's behalfShould additional comment or documentation be requested please do not hesitate to call or write
Sincerely,
*** ** ***
For the Dealership
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Obviously this dealership relies on lies and deceitI have made the offer to them to returning this truck to what it wasJust put the stock suspension backLeave the tires and wheels that are on thereThis will alleviate all further issues with bottoming out on the firewells
When I voiced my concern when I purchased this truck they are the ones who assured me that everything on this truck was MOPAR and held the FULL MOPAR WARRANTYThe problem I am angry about is them charging me for the cost of a repair that was directly caused but the modification that this dealership had installed at their facilityThey not once even contacted the company they purchased the lowering kit from, I had toIf they had they would have been informed of the same thing I wasThat the configuration of tires they installed would cause issues and was not correctIf the dealership cannot stand behind the warranty of a NEW truck that THEY said had a full warranty Then they should not even be allowed to be in businessI have had it with this dealerships lies and lack of even trying to correct a issue caused by themI am quite aware of what a lowered vehicle will and will not do and the issue isnt that hitting a significant bump as they called it the tires will impact the tire wellsThe issue is any kind of a bump or large pebble will make this truck hitI have repeatedly been on the Highway and had this truck hit fender wellsThis is not only annoying but in my opinion a sever safety issueThey should be made to stand behind this and fix something they messed up on and refund the money I had to pay out to THEM to have the damage issue repaired time in the amount of $Not One time have they even tried to contact me to attempt any resolution to this problemMaybe they need to try a little customer service for once and maybe we can come to a mutual agreementI have talked with the service manager and sales manager at this dealership and they have said they will talk to the man in charge but not once did he try to reach out to make a customer happyGuess all the other negative reports I have read on the internet on this dealership is correctIm not wanting to loose this truck but I would like it made rightGuess its in their court to make a customer happy or loose one
Final Business Response /* (4000, 9, 2015/10/14) */
Dear Ms***
Please let this letter serve as the Dealership's Response to the latest correspondence from Mr*** ***
Again, the Dealership finds it unfortunate that Mr*** is not 100% satisfied with the product that he purchased from themThat said, that does not mean that the Dealership has done anything incorrectIn fact, the Dealership has done exactly what they said they would at every step of the way and has in fact performed work on Mr***' truck at no cost to himself
All of the above said, in an ongoing effort to garner customer goodwill the Dealership is happy to continue working with Mr*** to reach a reasonable resolutionTo that end, the Dealership would ask that Mr*** contact *** *** (General Manager) at the Dealership
Given the above, it is the Dealership's hope and desire that this matter should be closed with a finding of no fault on either Party's behalf
Sincerely,
*** ** ***
For the Dealership
Final Consumer Response /* (4200, 11, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why is it so hard for this dealership to pick up a phone and talk to the manufacturers and their customer themselvesI have repeatedly been the one who contacts the manufacturers trying to find out what the issue may be or what the dealership may have done wrongAs they have NO technician who has been trained to install this type of modificationI have even contacted Four Wheel Parts in Moore Oklahoma (XXX)XXX-XXXX I talked with *** who is a installer for Bell Tech who manufactures the lowering kit this dealership usedTheir response to the issue I am having is that this is a extreme problem not a minor issue and should have never been set up in the configuration the dealership usedThe Tire size used by Lawton Chrysler & Jeep are to large for this installation and that they would have NEVER recommended themIt is also in their opinion a potential safety hazard with possible catastrophic possibilitiesNow if this dealership would like to do the right thing and for once contact me at XXX-XXX-XXXXI am in a situation I feel I cannot trust this dealership any furtherQuit having a attorney Mr*** *** send the Revdex.com letters that they obviously know nothing about
I call out *** *** to make the next step
If he cannot do the right thing I ask that the Revdex.com put this complaint out publicly against this dealership

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Sir or Ma'am, Please let this letter serve as Lawton Chrysler Jeep Dodge Ram's Response to the Complaint filed with the Bureau by Ms. [redacted].  The Dealership is well aware of the matter having spoken to Ms. [redacted] a number of times, as well as having discussed the matter with the...

Oklahoma Motor Vehicle Commission when Ms. [redacted] filed a recently closed OMVC Complaint.At the root of Ms. [redacted]'s Complaint is her frustration with having to pay the down payment agreed to by all Parties and shown on the contract signed by all Parties.  The Dealership tried multiple times to let the [redacted]'s make payment arrangements, but after all of those had fallen through they ultimately required that she make the down payment prior to being given copies of her title work.  The Dealership finds this unfortunate, but felt as though there was nothing else they could do given that all of  Ms. [redacted]'s other prior efforts to make payment arrangements had been unsuccessful.Again, though the Dealership apologizes to Ms. [redacted] for any frustration that may have occurred they simply do not feel they did anything incorrectly.   As a result, the Dealership would request that this matter be closed with a finding of no fault on either Party's behalf.Sincerely,[redacted], For the Dealership

Dear Sir or Ma'am, Please let this letter serve as the Dealership's Response to the Complaint filed with the Bureau by Mr. [redacted].  At the root of Mr. [redacted]' complaint is his assertion that the TT&L fees for his vehicle should have been included in the purchase price of his...

vehicle.  Though the Dealership would apologize for any miscommunication that may have occurred, the reality is that the Dealership's records do not reflect such an arrangement.  Rather, the Dealership's records do show that Mr. [redacted]' purchased a new 2017 Jeep Wrangler, and obviously was a very shrewd negotiator who got a very good deal (ie almost $5,000 off of MSRP).  The Dealership is not upset at Mr. [redacted] for his negotiating prowess, as they knew full well what they were doing when they chose to take such a deal; however, the Dealership thinks it important to point out that it is not as though the Dealership somehow tricked Mr. [redacted] into a deal that was very profitable for them.  Quite the contrary, after much hard negotiating, the Dealership ultimately ended up taking a deal that lost them a decent amount of money simply to try to earn Mr. [redacted]' business and get a local customer.  Unfortunately, it appears as though this is fabulous deal is not all that Mr. [redacted] believes he negotiated for.  For this the Dealership is saddened, as they feel like they already acquiesced to all of Mr. [redacted]' requests in order to earn his business.  However, they will not be able to acquiesce to this latest request.Given the above, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf.Sincerely,[redacted]For the Dealership