China King

Complaint: [redacted] I am rejecting this response because: That is a lie they never ? offered me a refund they said they would give me % off my next order and they ? offered to remake it but I stated that it was not safe because it could be more pieces in the Chichen ,they never asked for me to bring it and yes I still have the ? Metal objectI also stated that I was glad that my kids and Great Aunt didn't eat my food because they would've swallowed itI have no reason to lie I too pictures of it when it happened and I wouldn't let my daughter eat her chicken meal Sincerely, [redacted]

I received you letter and am aware of an incident the prior week where a customer did call to complain about finding her food of a metallic natureWhen I spoke with her on the phone I requested that she bring the object to our store so I could see what it was and confirm if it came from our store I stated that when she did that we could either give her a refund for the order or remake the order for her, which ever she preferredI did tell her that based on how she described the piece of metal, that it was possibly a small piece of metal from the scouring pads that the chefs use to scrub out the woks in between usesThe customer stated that she understoodI also explained that the reason I needed her to bring the object in, was because I needed to confirm that it was something that came from our store, and if so I intended on showing it to the employees so they could see what happened and be aware of the severity of the incidentAfter that phone call I never heard anything back from that customer nor did she come to the store to show us the piece of metal that she claimed was in her foodWithout seeing it there us no way for me to know what the object was or where it came fromUnfortunately, without seeing it for myself there is no way for me to confirm or deny weather it was something that got into the food while it was prepared at our store or if it was something that fell into the food after the food left our premisesHowever, we do take food safety very seriously, and after hearing about the incident I called the owner and spoke with him about the issue, as well as had a meeting with the staff to discuss what the customer stated as well as to discuss safety and precautionary measures to prevent something like this from happening in the futureI intend to give the customer the benefit of the doubt on this issue by providing her with a refund of $to compensate her for the cost of the order as well as the gas she spent driving to our storeI would also like to offer my sincerest apologies to the customer on behalf of the store for any inconvenience or undue stress this incident may have caused

Complaint: ***
I am rejecting this response because: That is a lie they never offered me a refund they said they would give me % off my next order and they offered to remake it but I stated that it was not safe because it could be more pieces in the Chichen ,they never asked for me to bring it and yes I still have the Metal objectI also stated that I was glad that my kids and Great Aunt didn't eat my food because they would've swallowed itI have no reason to lie I too pictures of it when it happened and I wouldn't let my daughter eat her chicken meal
Sincerely,
*** ***

The business of China King in *** *** ** ***, Missouri has solved it's matterWe the business owners have send$back to costumer *** *** on Sept.23, This is a notification to inform you

Complaint: ***
I am rejecting this response because: That is a lie they never offered me a refund they said they would give me % off my next order and they offered to remake it but I stated that it was not safe because it could be more pieces in the Chichen ,they never asked for me to bring it and yes I still have the Metal objectI also stated that I was glad that my kids and Great Aunt didn't eat my food because they would've swallowed itI have no reason to lie I too pictures of it when it happened and I wouldn't let my daughter eat her chicken meal
Sincerely,
*** ***

I received you letter and am aware of an incident the prior week where a customer did call to complain about finding her food of a metallic natureWhen I spoke with her on the phone I requested that she bring the object to our store so I could see what it was and confirm if it came from our store
I stated that when she did that we could either give her a refund for the order or remake the order for her, which ever she preferredI did tell her that based on how she described the piece of metal, that it was possibly a small piece of metal from the scouring pads that the chefs use to scrub out the woks in between usesThe customer stated that she understoodI also explained that the reason I needed her to bring the object in, was because I needed to confirm that it was something that came from our store, and if so I intended on showing it to the employees so they could see what happened and be aware of the severity of the incidentAfter that phone call I never heard anything back from that customer nor did she come to the store to show us the piece of metal that she claimed was in her foodWithout seeing it there us no way for me to know what the object was or where it came fromUnfortunately, without seeing it for myself there is no way for me to confirm or deny weather it was something that got into the food while it was prepared at our store or if it was something that fell into the food after the food left our premisesHowever, we do take food safety very seriously, and after hearing about the incident I called the owner and spoke with him about the issue, as well as had a meeting with the staff to discuss what the customer stated as well as to discuss safety and precautionary measures to prevent something like this from happening in the futureI intend to give the customer the benefit of the doubt on this issue by providing her with a refund of $to compensate her for the cost of the order as well as the gas she spent driving to our storeI would also like to offer my sincerest apologies to the customer on behalf of the store for any inconvenience or undue stress this incident may have caused

I received you letter and am aware of an incident the prior week where a customer did call to complain about finding her food of a metallic nature. When I spoke with her on the phone I requested that she bring the object to our store so I could see what it was and confirm if it came from our store....

I stated that when she did that we could either give her a refund for the order or remake the order for her, which ever she preferred. I did tell her that based on how she described the piece of metal, that it was possibly a small piece of metal from the scouring pads that the chefs use to scrub out the woks in between uses. The customer stated that she understood. I also explained that the reason I needed her to bring the object in, was because I needed to confirm that it was something that came from our store, and if so I intended on showing it to the employees so they could see what happened and be aware of the severity of the incident. After that phone call I never heard anything back from that customer nor did she come to the store to show us the piece of metal that she claimed was in her food. Without seeing it there us no way for me to know what the object was or where it came from. Unfortunately, without seeing it for myself there is no way for me to confirm or deny weather it was something that got into the food while it was prepared at our store or if it was something that fell into the food after the food left our premises. However, we do take food safety very seriously, and after hearing about the incident I called the owner and spoke with him about the issue, as well as had a meeting with the staff to discuss what the customer stated as well as to discuss safety and precautionary measures to prevent something like this from happening in the future. I intend to give the customer the benefit of the doubt on this issue by providing her with a refund of $15.00 to compensate her for the cost of the order as well as the gas she spent driving to our store. I would also like to offer my sincerest apologies to the customer on behalf of the store for any inconvenience or undue stress this incident may have caused.

The business of China King in [redacted], Missouri has solved it's matter. We the business owners have send$25.50 back to costumer [redacted] on Sept.23, 2016. This is a notification to inform you.

Review: I am a college student and reside less than a mile away from the China King of Harrisonburg, VA. My roommate and I have purchased many food orders from this business and always complimented them on their delicious food. However, on one order (a few months ago), the delivery came about an hour and a half after we placed the order. We politely asked the delivery man, "[redacted]", why the delivery takes so long EVERY night we order their food; instead of receiving a polite and honest answer he ultimately called us stupid for not understanding how many orders they receive and that we "order during lunch time which is always busy". Neither of us have ever ordered during lunch and that is no excuse to constantly wait longer than their allotted time of " 45 minutes to an hour". On another occasion, my roommate had ordered food and after waiting 2 hours, the food hadn't arrived. She called and the delivery guy once again told us the order had been mis placed and that he could have the order rushed and be there within 30 minutes. She agreed and the food came on time, along with [redacted] giving us constant excuses for the mis-hap. Tonight, I called and placed an order at 6:22pm. By 7:50 I still had not received my order. I called and [redacted] picked up. I explained the situation and he came back to tell me that "he didn't know what had happened and he saw my order was placed at 6:22. I then asked to speak to a manager after telling him this has happened on 3 separate occasions between me and my roommate. He was very rude and kept cutting me off telling me that the manager didn't speak any English and asking if I wanted to deal with someone who could not speak any English. I told him that I did want to talk to the manager because this was ridiculous and I was not going to continue to order from a company who handles affairs like this. After being cut off by [redacted] constantly, he finally said he would go get the manager. I waited and he came right back to tell me " The manager says he is too busy to speak with you." I in turn told him that I was thoroughly dis pleased by their business and he insisted that I just let him rush the order. What type of business has a manager that cannot speak to customers. That is ridiculous and I am not pleased by the tone and manner with [redacted], who I have had more than one negative encounter with (since he is the ONLY delivery guy to our neighborhood). I feel as though he was lying to me and didn't want me to speak to the manager. I do not appreciate someone who talks to customers in a derogatory manner. He insulted me by calling me stupid and saying that more than one person calls their food the best Chinese in harrisonburg so clearly I must wait for the food. I have no problem waiting the allotted time and even a little extra. But when I am insulted and constantly have orders lost and mis-placed, I have a serious problem with that sort of conduct. I also was told that "I was hollering at him." He was interrupting me and being very ignorant. I have the right mind to drive there myself because I don't have time to hear excuses and lies from a poorly run business like that. When I explained that I would be contacting the Revdex.com, he told me that "it didn't exist in Virginia so good luck." Almost as if to mock me. I am highly educated and have contacted your respectable service on one other occasion, with my father. I am thoroughly dis pleased and truly believe that [redacted] needs to have himself out in line and learn how to speak to customers in a pleasing manner, I have a witnesses to back me up on the fact that he is constantly rude and derogatory on all occasions dealing with him.Desired Settlement: I would like this manager to contact me about the business affairs I have mentioned above. I would also like to know that [redacted] has been handled and that he apologize to my face for constantly insulting me. I told him over the phone he had insulted me and he asked me why,which I promptly answered him. He is a smart-alec and very rude. He should not represent the China King Delivery service. As he told us himself, there is only him and another delivery guy that run orders. They do not work at the same time so that is his excuse for being over an hour late every order we actually received. I have payed good money and tipped [redacted] every time, even after his poor conduct, because the food is very good. In compensation for my good business and the possibility of a continued business with China King, I would like to either receive a free meal or some sort of discount because I have payed quite a bit of money over just one semester to be treated like this.

Business

Response:

This email is in regard to the complaint we received from December 6, 2013. This particular day was a day we received a bad ice storm in our area we were not able to deliver to anyone that day and we tried to make it clear to the persons that had ordered.

Review: I HAD ORDER TWO SEM SEED CHICKEN DISH ,WE SAT IN THERE AND WHEN WE OPEN ONE OF THE CHICKEN DISHES THE FRIED RICE A A BLACK BUG, I SHOWN THE BUG TO THEM, THEY QUICKLY CHANGED TO ANOTHER, WHICH WAS SO FAST, MY DAUGHTER WAS SO SICK SHE DID NOT WANT TO EAT ANYMORE, WE ASKED FOR A BAG TO GO AND TIO OF ALL WE HAD TO ASK FOR THE EGGS ROLLS WHICH NEVER GIVEN TO US. WHEN WE HAD GOTTEN TO MY COUSIN HOUSE THEY DECIDE TO EAT THERE, WE PLAVE THE FOOD ON REG DISHES AND FOUND MORE OF THESE BLACK LITTLE BUGS OR FLIES, WE COULD NOT CALL AS THERE HAD BEEN AND OUTAGE IN TEH NORWALK AREA LAST NIGHT 8/18/13, SO I WAITED TO CALL TODAY, SHE WAS VERY RUDE HUNG THE PHONE UP AS SHE SAID SHE GAVE US NEW FOOD WHEN WE WERE THERE, AFTER PAYING 28.55 FOR ALL THE MEAL I THINK BOTHE DISHS SHOULD BE REFUNDED AS THE OTHER CHECICK DISH HAD THE BUGS INSIDE WHEN WE PLACED ON REG PLATES AT HOME. THERE TICKET NUMBER FOR THE CREIDT CARD WAS XXXXXXX.

Desired Settlement: REFUND MY CREDIT CARD FOR THE TOTAL OR TWO OF THE SEAMSE CHICKEN DISHES. AT THIS POINT I WOULD NEVER EAT THERE AGIAN. AFTER FINDING THESE SMALL BLACE FLY BUGS.

Business

Response:

Business Response /* (1000, 5, 2013/08/24) */

The customer came into the restaurant at a very busy time when there were problems with our phone lines and credit card machines. She complained about the bugs in her order that were clearly black sesame seeds, but as it was very busy, we decided to replace her order anyway. The item she complained about was sesame chicken, so obviously there are sesame seeds in it. Some of the seeds are black, because we pan fry them. We suspected she wanted to take advantage of the situation, but we replaced her order anyway. After we replaced her order, we clearly saw her and her daughter eating most of the order with no problem. She even asked for a to go bag and said nothing about anymore black bugs, which were actually sesame seeds. It does not make any sense that you went through a majority of the dish and did not see the so called "black bugs" until you got home. She called the next day to complain and we did offer to refund her the 1 order that she kept saying had bugs in it, but she refused so there was nothing else to talk about. It does not make sense for us to refund the value of the entire order when you kept complaining about just the 1 item that black bugs, which were actually sesame seeds. There were no other complaints that day and have never been about any black bugs in our food. There were several other orders of sesame chicken during the time period she was there and nobody else had any problems. We hope that customers will not try to get out of paying for their meals by slandering our establishments food and hygiene.

Consumer Response /* (3000, 7, 2013/08/27) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

it was a clearly a black bug or fly it had wings. and they did not ask that night for a refund,they just took it back and gave us another dish, and yes we eat some but not all. and like I said when we got to my cousin house they wanted to eat the rest, so they place the two dishes on regular plates and discover more of ther same bug,and they were not seeds!!! when I called she explained to me they gave us another place of food so no refund, yes if they would like to refund one dish, I found the place unclean, as a out of town person, and they where very busy with the outage in the area, I had to even ask for the eggs rolls when we left they never gave us, so I rate this take out very poor.

Thanks \[redacted]