Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com15l N Delaware Street #2020 Indianapolis, IN46204-2599 Case JD [redacted] In 2016 we implemented new operating software and changed our RMA process in November. Mr. [redacted] placed order number [redacted] on our website 10/23/2016. The order shipped and invoiced 10/25/2016 and not...
2/11/2016 as stated in the complaint. Mr. [redacted]'s return was initiated under the old process on 11/3/2016 and was never recei ved in our system. I was made aware of the situation on 1/17/2017 and started looking into the issue. I was not able to find a receipt for the return in the system but was assured by our shipping department that we did receive the returned items. I was told by our inside sales team that Mr. [redacted] was waiting on the credit so that he could tum around and place an order for the correct size parts so, I issued a credit on 1/24/2017. On 2/l/2017 Mr. [redacted] spoke with our inside sales team and indicated that he wanted his card credited. Since the items were purchased on the website we issued the card credit through the website. I certainly understand Mr. [redacted]'s frustration with the timing of the process and I want to assure you that his experience is not how return transactions are normally processed. I believe our controller spoke with Mr. [redacted] on 2/10/17 and everything has been resolved. Finally, I would liketo apologize to Mr. [redacted] on behalf of the IDS team for the length of time we took to process his request.Michael A[redacted]Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com15l N Delaware Street #2020 Indianapolis, IN46204-2599 Case JD [redacted] In 2016 we implemented new operating software and changed our RMA process in November. Mr. [redacted] placed order number [redacted] on our website 10/23/2016. The order shipped and invoiced 10/25/2016 and not...
2/11/2016 as stated in the complaint. Mr. [redacted]'s return was initiated under the old process on 11/3/2016 and was never recei ved in our system. I was made aware of the situation on 1/17/2017 and started looking into the issue. I was not able to find a receipt for the return in the system but was assured by our shipping department that we did receive the returned items. I was told by our inside sales team that Mr. [redacted] was waiting on the credit so that he could tum around and place an order for the correct size parts so, I issued a credit on 1/24/2017. On 2/l/2017 Mr. [redacted] spoke with our inside sales team and indicated that he wanted his card credited. Since the items were purchased on the website we issued the card credit through the website. I certainly understand Mr. [redacted]'s frustration with the timing of the process and I want to assure you that his experience is not how return transactions are normally processed. I believe our controller spoke with Mr. [redacted] on 2/10/17 and everything has been resolved. Finally, I would liketo apologize to Mr. [redacted] on behalf of the IDS team for the length of time we took to process his request.Michael A[redacted]Operations Manager