Chinatown Parking

Dear Revdex.com,
(Photos attached)
On Friday, August 25th, the customer entered our garage at 5:pm and exited at 7:pmOur price change occurred at 6:pmThis first picture is the time that the customer enterThe 2nd picture is when the customer leaves the garageIn the
final picture, it shows changing the price to $for minutesThe total charge is $12.00, instead of the $that was in the mail. Every garage will change the price; we also have evidence of changing the priceThe customer mentioned “walls with chewing gum”, it is the board that shows price range depending on the hours parkedIt is the adhesive that used to hold a sign, but we do not use a sign anymoreWe did not keep any keys from the customer, which we have evidence because of our surveillance cameras. Thanks
Chinatown Parking
*** *** ( Manager)

Complaint: ***I am rejecting this response because: The business's response is and lacks important detailsClaiming that they do not use a sign anymore is not valid reason to spike the price without noticeUsing the symbols "#8080" on the back of a piece of paper is not proper posting for a significant price change to the customerSurveillance cameras WILL show that the employee working the garage at the time of the incident did have my keys and refused to return them until the spiked balance was paidI am unwilling to accept Chinatown Parking's lack of responsibility in this matter and will proceed to litigation if necessary.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHow can I begin the process of accepting their refund? Thank you for your help in resolving this matter.Sincerely, *** ***

Dear Revdex.com,
               We can compromise with the rate of $2.50 for every half hour, instead of $3.00 for every half hour. The price will be $10.00 and I can refunded you $3.00 .How will I send the refund?
 
 
Thank you very much