My name is Brandon O [redacted] , Customer Service Supervisor for Tuck-It-AwayI'm responding to a service issue complaint, ID# [redacted] We here at Tuck-It-Away strive provided each customer with the best storage experience possibleWith that being said I'm sorry to hear about your reported service issuesTuck-It-Away is a self-storage facility and as per the rental agreement, customers are responsible for maintaining their own insuranceWe provide a free truck and driver for most new rentals and customers can pay an additional fee for helpers to assist with the loading and off-loading of belongingsCustomers should have all items wrapped, boxed, and secured prior to the truck and driver arrivingWe try our best to estimate the amount of time that would be needed to assist each customer in and out of our facilities but again being that it is self-storage we're sometimes unaware of every item being storedAfter reviewing the accoun t I noticed that an additional storage unit was needed as wellI believe this is the reason why additional time was needed in assisting the customer with her move-in.If you have any further questions please feel free to reach outThank you Brando O [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Good morning and my name is [redacted] and excuse me for not getting back to you and letting you know that the merchant has returned my money after they got the report frm me to your !!! Again sorry !! Sent from my iPhone Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] All my items were wrapped and boxed, except for the furniture, which was not put in boxesI did not put my furniture in boxes since the customer service person that I spoke to, Steve C [redacted] , told me repeatedly that the furniture would be covered with blanketsAs I mentioned in my original complaint, I also asked the movers if they had blankets and they said that the furniture would be wrapped in blankets in the truck which they did not doIf I had known that they would not have used blankets for the move, I would have hired other movers and used a different storage facility since I know that the furniture would be damaged if it was not covered.Yes, an additional storage unit was needed however, it was a small unitThe additional hours was not due to there being a need for an additional unitThe movers would move item at a time from the elevator to the truck, they were texting on their phones constantly and would just stand idly by and watch one of the other movers move a boxIt could not have been more obvious that they were told to take their time.I would like a refund on the time overage charges since they damaged my furniture and purposefully took their time in moving my items Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
My name is Brandon O [redacted] , Customer Service Supervisor for Tuck-It-AwayI'm responding to a service issue complaint, ID# [redacted] We here at Tuck-It-Away strive provided each customer with the best storage experience possibleWith that being said I'm sorry to hear about your reported service issuesTuck-It-Away is a self-storage facility and as per the rental agreement, customers are responsible for maintaining their own insuranceWe provide a free truck and driver for most new rentals and customers can pay an additional fee for helpers to assist with the loading and off-loading of belongingsCustomers should have all items wrapped, boxed, and secured prior to the truck and driver arrivingWe try our best to estimate the amount of time that would be needed to assist each customer in and out of our facilities but again being that it is self-storage we're sometimes unaware of every item being storedAfter reviewing the accoun t I noticed that an additional storage unit was needed as wellI believe this is the reason why additional time was needed in assisting the customer with her move-in.If you have any further questions please feel free to reach outThank you Brando O [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Good morning and my name is [redacted] and excuse me for not getting back to you and letting you know that the merchant has returned my money after they got the report frm me to your !!! Again sorry !! Sent from my iPhone Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] All my items were wrapped and boxed, except for the furniture, which was not put in boxesI did not put my furniture in boxes since the customer service person that I spoke to, Steve C [redacted] , told me repeatedly that the furniture would be covered with blanketsAs I mentioned in my original complaint, I also asked the movers if they had blankets and they said that the furniture would be wrapped in blankets in the truck which they did not doIf I had known that they would not have used blankets for the move, I would have hired other movers and used a different storage facility since I know that the furniture would be damaged if it was not covered.Yes, an additional storage unit was needed however, it was a small unitThe additional hours was not due to there being a need for an additional unitThe movers would move item at a time from the elevator to the truck, they were texting on their phones constantly and would just stand idly by and watch one of the other movers move a boxIt could not have been more obvious that they were told to take their time.I would like a refund on the time overage charges since they damaged my furniture and purposefully took their time in moving my items Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by Tuck-It-Away Associates L.Pregarding complaint ID [redacted] .Sincerely, [redacted] ***
Spoke with the customer who was provided a refund for the unused month of storage
Revdex.com:At this time, I have not been contacted by Tuck-It-Away Associates L.Pregarding complaint ID [redacted]