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Chino Hills Car Wash

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Chino Hills Car Wash Reviews (1)

Initial Business Response / [redacted] (1000, 10, 2016/05/10) */ I remembered this customer and her complaint on Saturday, April 16, She dropped off the car for a car wash and left with her friendAfter we washed the car, we parked it in the parking lot because she wasn't there to claim the carWhen she came to pick up the car, she asked to speak with the manager claiming we had damaged the driver side hub caps (both front and back)The manager explained to her that the Red paint seen on the hub caps couldn't have happened at the car wash, because we don't have red paint around the car wash facility especially an area to rub against the driver sideCustomer wasn't accepting the explanation and wanted to speak to the ownerMy manager came to me as I was in the vacuum area of the facility and asked to speak with the customerCustomer claimed we damaged her driver side hub caps, and I literally gave her the same explanation as my manager did since that was the only explanation there isWe do not have anything Red in color that the wheels could have rubbed against to damage the hub caps, and I even offered to walk them through the car wash facility step by step to show the wash process and to show that the damage did not happen at our facilityI told the customer this is a pre-existing damage, and it did not happen at our car wash, and we couldn't do anything for her other than help remove the paint off the hub caps, which we didThere are "Red" fire lane curbs around the property, but in every way you drive the car around the facility, the curb is on the right/passenger side of the vehicleSo, even that, we couldn't have damaged the driver side hub caps, but customer didn't want to understand the logic or even think for a moment the impossibility of her hub caps not getting damaged at our car wash.Therefore, I had told her we can't and wont take responsibility for the damage because we didn't damage her vehicleOur position hasn't changed

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Address: 14694 Pipeline Avenue, Chino Hills, California, United States, 91709-1924

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