Thank you again for reaching out to usThe consumer, [redacted] is being issued a full refundAn email confirming the refund was sent to [redacted] on 7/*/informing her the refund was being requested and processedThe refund will take 7-days to post to her accountPlease let me know if there are any questions or how I may further assistI am happy to help in any way I can.Again thank you, PatiThis is the last email sent to [redacted] : [redacted] [redacted] Thank you for taking the time to reach back out to us about thisWe see that you have taken a lot of your personal time to reach out to us, and we cannot express how sorry we are for our delayed response timeWe would be more than happy to refund the cost of your order that you had requested cancelled, and we will begin processing this immediatelyThe refund should post to your card within the next 7-business days.We take these matters very seriously, and we would let you know that we have conveyed your feedback to management for formal reviewWe always strive to provide the highest level of customer service to all of our consumers, and we are deeply saddened that we did not achieve this.Please do not hesitate to reach back out to us if there is absolutely anything else we can do to assist you at this time!Best,Maria
[redacted] contacted us in August regarding a complaint on our Jason(r) Smoothing Coconut Oil Her complaint was that the product was in a liquid state as opposed to a solid state This is characteristic of coconut oil and is not indicative of a product quality issue Coconut oil has a melting point of approximately degrees Fahrenheit and can go from solid to liquid repeatedly depending on temperatureAs a gesture of goodwill, we offered to refund the purchase price of the itemA refund for $was not processed in a timely fashion due to an internal error on our part and we sincerely apologize for the error and the inconvenience A new check was requested and [redacted] 's check for $was sent to the address provided on or about Again, I sincerely apologize for the error I called and left a message today with my direct phone number If [redacted] has any questions about her refund she is free to contact me at her convenience.Sincerely,Kimberly M [redacted] Consumer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hain Celestial reply: "We sincerely apologize for any miscommunication with [redacted] "Does that sound like an apology? An apology absent an acknowledgement of wrongdoing is no apology at all An apology is not necessary when there is no wrongdoing So we have two scenarios They have chosen not to honor their word regarding sending free product coupons per the original agreement and are offering an apology as a substitute for making things rightThis is a backhanded apology, an apology offered all the while Hain Celestial feels that it did no wrong (aka equivocation) Its as foolish and useless as you apologizing to someone for it raining today If I can track down the recorded call between myself & [redacted] (customer service manager at Hain Celestial) that clearly establishes she agreed to sending free product coupons will Hain Celestial honor my request for free product coupons in light of their not honoring their word, creating ongoing inconvenience and time wasted? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] notified our contact center that he had purchased three (3) bags of our tortilla chips only to find they were broken We offered to replace the bags via three (3) full-value coupons as per our protocol [redacted] requested for his time and inconvenience, that he be given six (6) full-value couponsWe agreed and did send six full-value coupons in addition to discount coupons which we hope will be used on future purchases Subsequent requests for additional coupon compensation were denied and we now consider this issue to be closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Hain Celestial's response is a lie I requested full value coupons from [redacted] , Hain Celestial customer service manager, and she ultimately agreed to send full value coupons What I received, however, was full value coupons and $off coupons My request WAS NOT for full value coupons, that is a blatant lie [redacted] characterized my request for full value coupons as "unreasonable" but ultimately agreed to send full value coupons after I mentioned that I planned to contact her superior(s) within Hain Celestial At no point in my conversations with [redacted] was it ever mentioned that of the coupons would be $off coupons, there was ZERO mention of $off coupons in the conversation period I don't accept Hain Celestial's response because it is a complete lie At this point it seems that I'll just have to pursue other avenues to rectify the situation and raise awareness In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I previously placed an order on June **, totaling $On June **, I was notified the order would not be able to be delivered in its entirety, due to items being out of stockI promptly requested a refund/cancellation of the orderHowever, due to the timing and their lack of response, the order was delivered, minus the items that were out of stockDespite multiple requests for cancellation, I was charged $on June **After much persistence on my part (multiple emails, unanswered phone calls, credit card disputes and ultimately a Revdex.com complaint), they finally refunded the charge of $On July **, I received an additional charge of $98.00, bringing the total amounts charged to the original $Not only did I attempt to cancel the order multiple times, but a portion of the order was not delivered at any time, and therefore should not have been charged at all, everI would like a refund of the $I was charged for no reason [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received the refund check yet nor did I receive a response for the inconvenience an unprofessionalism compensation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The consumer has been contacted and her refund has been sent. Please let me know if you have any questions.Kimberly M[redacted]Consumer Care ManagerThe Hain Celestial Group
Thank you again for reaching out to us. The consumer, [redacted] is being issued a full refund. An email confirming the refund was sent to [redacted] on 7/*/2016 informing her the refund was being requested and processed. The refund will take 7-10 days to post to her account. Please let...
me know if there are any questions or how I may further assist. I am happy to help in any way I can.Again thank you, PatiThis is the last email sent to [redacted]
[redacted]Thank you for taking the time to reach back out to us about this. We see that you have taken a lot of your personal time to reach out to us, and we cannot express how sorry we are for our delayed response time. We would be more than happy to refund the cost of your order that you had requested cancelled, and we will begin processing this immediately. The refund should post to your card within the next 7-10 business days.We take these matters very seriously, and we would let you know that we have conveyed your feedback to management for formal review. We always strive to provide the highest level of customer service to all of our consumers, and we are deeply saddened that we did not achieve this.Please do not hesitate to reach back out to us if there is absolutely anything else we can do to assist you at this time!Best,Maria
[redacted] contacted us in August 2016 regarding a complaint on our Jason(r) Smoothing Coconut Oil. Her complaint was that the product was in a liquid state as opposed to a solid state. This is characteristic of coconut oil and is not indicative of a product quality issue. Coconut oil has a melting point of approximately 75 degrees Fahrenheit and can go from solid to liquid repeatedly depending on temperature. As a gesture of goodwill, we offered to refund the purchase price of the item. A refund for $8.79 was not processed in a timely fashion due to an internal error on our part and we sincerely apologize for the error and the inconvenience. A new check was requested and [redacted]'s check for $8.79 was sent to the address provided on or about 1/**/17. Again, I sincerely apologize for the error. I called and left a message today with my direct phone number. If [redacted] has any questions about her refund she is free to contact me at her convenience.Sincerely,Kimberly M[redacted]Consumer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Hain Celestial's response is a lie. I requested 12 full value coupons from [redacted], Hain Celestial customer service manager, and she ultimately agreed to send 12 full value coupons. What I received, however, was 6 full value coupons and 6 $0.55 off coupons. My request WAS NOT for 6 full value coupons, that is a blatant lie. [redacted] characterized my request for 12 full value coupons as "unreasonable" but ultimately agreed to send 12 full value coupons after I mentioned that I planned to contact her superior(s) within Hain Celestial. At no point in my conversations with [redacted] was it ever mentioned that 6 of the 12 coupons would be $0.55 off coupons, there was ZERO mention of 6 $0.55 off coupons in the conversation period. I don't accept Hain Celestial's response because it is a complete lie. At this point it seems that I'll just have to pursue other avenues to rectify the situation and raise awareness.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hain Celestial reply: "We sincerely apologize for any miscommunication with [redacted]"Does that sound like an apology? An apology absent an acknowledgement of wrongdoing is no apology at all. An apology is not necessary when there is no wrongdoing. So we have two scenarios. 1. They have chosen not to honor their word regarding sending 12 free product coupons per the original agreement and are offering an apology as a substitute for making things right.2. This is a backhanded apology, an apology offered all the while Hain Celestial feels that it did no wrong (aka equivocation). Its as foolish and useless as you apologizing to someone for it raining today. If I can track down the recorded call between myself & [redacted] (customer service manager at Hain Celestial) that clearly establishes she agreed to sending 12 free product coupons will Hain Celestial honor my request for 24 free product coupons in light of their not honoring their word, creating ongoing inconvenience and time wasted?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Again I apologize for the confusion. Please allow time for me to investigate the additional amount. I will follow up upon obtain further information on the issue. Please do not hesitate to contact me directly with any questions. I am happy to assist in any way I can. In the meantime I will be working on resolution for this concern. Thank you, Pati
[redacted] notified our contact center that he had purchased three (3) bags of our tortilla chips only to find they were broken. We offered to replace the bags via three (3) full-value coupons as per our normal protocol. [redacted] requested for his time and inconvenience, that...
he be given six (6) full-value coupons. We agreed and did send six full-value coupons in addition to discount coupons which we hope will be used on future purchases. Subsequent requests for additional coupon compensation were denied and we now consider this issue to be closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I previously placed an order on June **, totaling $325.50. On June **, I was notified the order would not be able to be delivered in its entirety, due to items being out of stock. I promptly requested a refund/cancellation of the order. However, due to the timing and their lack of response, the order was delivered, minus the items that were out of stock. Despite multiple requests for cancellation, I was charged $227.50 on June **. After much persistence on my part (multiple emails, unanswered phone calls, credit card disputes and ultimately a Revdex.com complaint), they finally refunded the charge of $227.50. On July **, I received an additional charge of $98.00, bringing the total amounts charged to the original $325.50. Not only did I attempt to cancel the order multiple times, but a portion of the order was not delivered at any time, and therefore should not have been charged at all, ever. I would like a refund of the $98.00 I was charged for no reason.
[redacted]
We sincerely apologize for any miscommunication with [redacted]
Thank you again for reaching out to usThe consumer, [redacted] is being issued a full refundAn email confirming the refund was sent to [redacted] on 7/*/informing her the refund was being requested and processedThe refund will take 7-days to post to her accountPlease let me know if there are any questions or how I may further assistI am happy to help in any way I can.Again thank you, PatiThis is the last email sent to [redacted] : [redacted] [redacted] Thank you for taking the time to reach back out to us about thisWe see that you have taken a lot of your personal time to reach out to us, and we cannot express how sorry we are for our delayed response timeWe would be more than happy to refund the cost of your order that you had requested cancelled, and we will begin processing this immediatelyThe refund should post to your card within the next 7-business days.We take these matters very seriously, and we would let you know that we have conveyed your feedback to management for formal reviewWe always strive to provide the highest level of customer service to all of our consumers, and we are deeply saddened that we did not achieve this.Please do not hesitate to reach back out to us if there is absolutely anything else we can do to assist you at this time!Best,Maria
[redacted] contacted us in August regarding a complaint on our Jason(r) Smoothing Coconut Oil Her complaint was that the product was in a liquid state as opposed to a solid state This is characteristic of coconut oil and is not indicative of a product quality issue Coconut oil has a melting point of approximately degrees Fahrenheit and can go from solid to liquid repeatedly depending on temperatureAs a gesture of goodwill, we offered to refund the purchase price of the itemA refund for $was not processed in a timely fashion due to an internal error on our part and we sincerely apologize for the error and the inconvenience A new check was requested and [redacted] 's check for $was sent to the address provided on or about Again, I sincerely apologize for the error I called and left a message today with my direct phone number If [redacted] has any questions about her refund she is free to contact me at her convenience.Sincerely,Kimberly M [redacted] Consumer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hain Celestial reply: "We sincerely apologize for any miscommunication with [redacted] "Does that sound like an apology? An apology absent an acknowledgement of wrongdoing is no apology at all An apology is not necessary when there is no wrongdoing So we have two scenarios They have chosen not to honor their word regarding sending free product coupons per the original agreement and are offering an apology as a substitute for making things rightThis is a backhanded apology, an apology offered all the while Hain Celestial feels that it did no wrong (aka equivocation) Its as foolish and useless as you apologizing to someone for it raining today If I can track down the recorded call between myself & [redacted] (customer service manager at Hain Celestial) that clearly establishes she agreed to sending free product coupons will Hain Celestial honor my request for free product coupons in light of their not honoring their word, creating ongoing inconvenience and time wasted? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] notified our contact center that he had purchased three (3) bags of our tortilla chips only to find they were broken We offered to replace the bags via three (3) full-value coupons as per our protocol [redacted] requested for his time and inconvenience, that he be given six (6) full-value couponsWe agreed and did send six full-value coupons in addition to discount coupons which we hope will be used on future purchases Subsequent requests for additional coupon compensation were denied and we now consider this issue to be closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Hain Celestial's response is a lie I requested full value coupons from [redacted] , Hain Celestial customer service manager, and she ultimately agreed to send full value coupons What I received, however, was full value coupons and $off coupons My request WAS NOT for full value coupons, that is a blatant lie [redacted] characterized my request for full value coupons as "unreasonable" but ultimately agreed to send full value coupons after I mentioned that I planned to contact her superior(s) within Hain Celestial At no point in my conversations with [redacted] was it ever mentioned that of the coupons would be $off coupons, there was ZERO mention of $off coupons in the conversation period I don't accept Hain Celestial's response because it is a complete lie At this point it seems that I'll just have to pursue other avenues to rectify the situation and raise awareness In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I previously placed an order on June **, totaling $On June **, I was notified the order would not be able to be delivered in its entirety, due to items being out of stockI promptly requested a refund/cancellation of the orderHowever, due to the timing and their lack of response, the order was delivered, minus the items that were out of stockDespite multiple requests for cancellation, I was charged $on June **After much persistence on my part (multiple emails, unanswered phone calls, credit card disputes and ultimately a Revdex.com complaint), they finally refunded the charge of $On July **, I received an additional charge of $98.00, bringing the total amounts charged to the original $Not only did I attempt to cancel the order multiple times, but a portion of the order was not delivered at any time, and therefore should not have been charged at all, everI would like a refund of the $I was charged for no reason [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received the refund check yet nor did I receive a response for the inconvenience an unprofessionalism compensation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The consumer has been contacted and her refund has been sent. Please let me know if you have any questions.Kimberly M[redacted]Consumer Care ManagerThe Hain Celestial Group
Thank you again for reaching out to us. The consumer, [redacted] is being issued a full refund. An email confirming the refund was sent to [redacted] on 7/*/2016 informing her the refund was being requested and processed. The refund will take 7-10 days to post to her account. Please let...
me know if there are any questions or how I may further assist. I am happy to help in any way I can.Again thank you, PatiThis is the last email sent to [redacted]
[redacted]Thank you for taking the time to reach back out to us about this. We see that you have taken a lot of your personal time to reach out to us, and we cannot express how sorry we are for our delayed response time. We would be more than happy to refund the cost of your order that you had requested cancelled, and we will begin processing this immediately. The refund should post to your card within the next 7-10 business days.We take these matters very seriously, and we would let you know that we have conveyed your feedback to management for formal review. We always strive to provide the highest level of customer service to all of our consumers, and we are deeply saddened that we did not achieve this.Please do not hesitate to reach back out to us if there is absolutely anything else we can do to assist you at this time!Best,Maria
[redacted] contacted us in August 2016 regarding a complaint on our Jason(r) Smoothing Coconut Oil. Her complaint was that the product was in a liquid state as opposed to a solid state. This is characteristic of coconut oil and is not indicative of a product quality issue. Coconut oil has a melting point of approximately 75 degrees Fahrenheit and can go from solid to liquid repeatedly depending on temperature. As a gesture of goodwill, we offered to refund the purchase price of the item. A refund for $8.79 was not processed in a timely fashion due to an internal error on our part and we sincerely apologize for the error and the inconvenience. A new check was requested and [redacted]'s check for $8.79 was sent to the address provided on or about 1/**/17. Again, I sincerely apologize for the error. I called and left a message today with my direct phone number. If [redacted] has any questions about her refund she is free to contact me at her convenience.Sincerely,Kimberly M[redacted]Consumer Care Manager
We sincerely apologize for any miscommunication with [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Hain Celestial's response is a lie. I requested 12 full value coupons from [redacted], Hain Celestial customer service manager, and she ultimately agreed to send 12 full value coupons. What I received, however, was 6 full value coupons and 6 $0.55 off coupons. My request WAS NOT for 6 full value coupons, that is a blatant lie. [redacted] characterized my request for 12 full value coupons as "unreasonable" but ultimately agreed to send 12 full value coupons after I mentioned that I planned to contact her superior(s) within Hain Celestial. At no point in my conversations with [redacted] was it ever mentioned that 6 of the 12 coupons would be $0.55 off coupons, there was ZERO mention of 6 $0.55 off coupons in the conversation period. I don't accept Hain Celestial's response because it is a complete lie. At this point it seems that I'll just have to pursue other avenues to rectify the situation and raise awareness.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hain Celestial reply: "We sincerely apologize for any miscommunication with [redacted]"Does that sound like an apology? An apology absent an acknowledgement of wrongdoing is no apology at all. An apology is not necessary when there is no wrongdoing. So we have two scenarios. 1. They have chosen not to honor their word regarding sending 12 free product coupons per the original agreement and are offering an apology as a substitute for making things right.2. This is a backhanded apology, an apology offered all the while Hain Celestial feels that it did no wrong (aka equivocation). Its as foolish and useless as you apologizing to someone for it raining today. If I can track down the recorded call between myself & [redacted] (customer service manager at Hain Celestial) that clearly establishes she agreed to sending 12 free product coupons will Hain Celestial honor my request for 24 free product coupons in light of their not honoring their word, creating ongoing inconvenience and time wasted?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Again I apologize for the confusion. Please allow time for me to investigate the additional amount. I will follow up upon obtain further information on the issue. Please do not hesitate to contact me directly with any questions. I am happy to assist in any way I can. In the meantime I will be working on resolution for this concern. Thank you, Pati
[redacted] notified our contact center that he had purchased three (3) bags of our tortilla chips only to find they were broken. We offered to replace the bags via three (3) full-value coupons as per our normal protocol. [redacted] requested for his time and inconvenience, that...
he be given six (6) full-value coupons. We agreed and did send six full-value coupons in addition to discount coupons which we hope will be used on future purchases. Subsequent requests for additional coupon compensation were denied and we now consider this issue to be closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I previously placed an order on June **, totaling $325.50. On June **, I was notified the order would not be able to be delivered in its entirety, due to items being out of stock. I promptly requested a refund/cancellation of the order. However, due to the timing and their lack of response, the order was delivered, minus the items that were out of stock. Despite multiple requests for cancellation, I was charged $227.50 on June **. After much persistence on my part (multiple emails, unanswered phone calls, credit card disputes and ultimately a Revdex.com complaint), they finally refunded the charge of $227.50. On July **, I received an additional charge of $98.00, bringing the total amounts charged to the original $325.50. Not only did I attempt to cancel the order multiple times, but a portion of the order was not delivered at any time, and therefore should not have been charged at all, ever. I would like a refund of the $98.00 I was charged for no reason.
[redacted]