Chinook Denture Clinic

Good Afternoon, In regards to Revdex.com Complaint ID [redacted] ( [redacted] ) received January 2nd 2018; we have reached out to this customer and at this time have not been able to satisfy their complaint or reach a mutual agreement based on our current policies and procedures that are applicable to all customers Thank you [redacted]

We have reached out to this customer and at this time have not been able to satisfy their complaint or reach a mutual agreement based on our current policies and procedures that are applicable to all customers Thank you ***

I am rejecting this response because: we have not come
to an agreement because they want to continue to pretty much call me a liar and say the deal that was givin has passed there was no time limit on this offer I should beavle to get my fixed payments for the as previously agreed on yes it took me some time to find a place to move to but there was no problem with time when the agreement was made and I am not paying double now because I won’t contact a fallen this is harassment im about to get a lawyer

Initial Business Response /* (1000, 5, 2015/06/19) */
We usually make arrangements for months that would cover the full balance + current invoices to bring the account up to date
***: Final disconnection notice was mailed to customer and an urgent voicemail was left
for callback by
6pm *** **th
Disconnection for non-payment was scheduled for ***
The account was over bills past due
***: Disconnection notice mailed
***: Call made to contact us
***: Call made to contact us
***: Call made to contact us
***: Call made to contact us
***: Call made to contact us
***: Call made to contact us
***: Email received from customer saying how much she can pay however it did not cover the full balance and was not enough to make an arrangement to bring the account up to date in months
We replied advising proposed payment plan do not qualify as a firm arrangement
Arrangement cannot exceed months
With the payment arrangement proposed by the customer, the account would never be up to date as the amount of each invoice exceeds the amount the customer is proposing to pay
***: Call made to contact us
***: Call made to contact us
***: Call made to contact us
***: Call made to contact us
***: Call made to contact us
***: Call made to contact us
***: Call made to contact us
***: Call made to contact us
***: Call made to contact us
***: Call made to contact us
***: Call made to contact us
***: Disconnection notice mailed
***: Call made to contact us
***: Call made to contact us
***: Disconnection notice mailed
Once there's a disconnection for non-payment scheduled, the full balance has to be paid and called in with confirmation# to cancel disconnection
Once customer called on ***, we accepted to reschedule the disconnection from *** to ***
We accepted half of the balance to be paid and called in with confirmation# by 6pm *** and then we'll reschedule disconnection to *** to give her another month to pay the other half of the balance + ***'s invoice
We tried to contact customer numerous times to discuss a satisfactory payment arrangement
As stated on the back of the NB Power invoice;
"All bills are due when renderedA late payment charge of 19.56% per year (1.5% per month) with a minimum of $will be charged on any unpaid balance
Service may be disconnected for non-payment after days."
This account was over days in arrears when disconnection was scheduled
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I work and am not home to receive calls, I do not have caller ID and no urgent message was left on my voicemail
A paper letter mailed should be mandatory
They mailed a disconnection notice, so why couldn't they mail a warning letter first?
Yes my bill was overdue and yes I contacted them through emailI told them I would pay $50/week
they emailed me back and said that they would "note" my accounti have been in contact with NBpower through emails since *** of and not once did they say to me that my account would be disconnected if I did not pay more
Final Business Response /* (4000, 24, 2015/07/20) */
When a customer receives a call from us, as she stated, it does say to contact us within the next business daysThe voicemail was left at 6:47pm on a Friday, therefor business days brings her to WednesdayShe is aware her disconnection for non-payment is scheduled for *** **,The customer has been aware of her disconnection for non-payment since *** **,
Voicemails were left letting customer know they need to contact us
Any voicemail received from us is important and the customer should always call us back to see why we called
In this case, we are calling to get an update from the customer ( i.e.; to see if payments were made )
Final Consumer Response /* (4200, 26, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
NB power claims that they understad that from time to time, circumstances occur that make bill payments a challenge, so we should call them*** to keep our power ON
***
***
***
I got NO PRIOR notice,, apparently NB power thinks a voicemail is good enough,, ***
***
***
***
***
***

Initial Business Response /* (1000, 5, 2017/10/02) */
Customer has paid the arrears at current address and service was reconnected on Friday, Sept 29th
Payment arrangement was made with an agent for balance on old account
Voicemail was left with customer to contact to discuss further if any
questions or concerns
Thank you,

Initial Business Response /* (1000, 5, 2016/09/13) */
I believe this has been handled with the customer.
Initial Consumer Rebuttal /* (2000, 7, 2016/09/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had a call from someone on friday, september 09 stating that...

they received the complaint and had opened a file for this matter. He could not say that I would have a full refund but said I should him a call has soon as I have all my bills from the plumber and everything else that was billed for this matter and fax all the bills. He seemed to be honest in stating that the company does not agree with what happened and is going to do a full investigation. So, I'm saying that I'm ok with the way they communicated with me this time, but I'm not sure everything will be resumed once they have all the information. I will send you a response when everything is concluded to see if there accountable for the service.
[redacted]

Good Afternoon,
In regards to Revdex.com Complaint ID [redacted] ([redacted]) received January 2nd 2018; we have reached out to this customer and at this time have not been able to satisfy their complaint or reach a mutual agreement based on our current policies and procedures that are applicable to all customers.
 Thank you.
[redacted]

We have reached out to this customer and at this time have not been able to satisfy their complaint or reach a mutual agreement based on our current policies and procedures that are applicable to all customers.
 
Thank you
[redacted]

Initial Business Response /* ([redacted]0, 5, 2015/11/04) */
[redacted]- we created the equalized payment plan (EPP) for $[redacted]/month.
[redacted]-- we reviewed the EPP and sent a letter to the customer advising we
are proposing her EPP to be increased to $[redacted]/month. We did not hear from the customer,...

therefor it was left at $[redacted]/month.
[redacted]- [redacted] called to get a disconnection of service work order. She was advised that her EPP would settle, therefore any charges accumulated while she was on EPP would automatically be on her Final Bill. She did inform us she would call to make an arrangement. She did not do this.
[redacted]-- we called and left a voicemail asking for the customer to call us within 3 business days to discuss the balance on the inactive account.
[redacted]- called and spoke with [redacted], we advised her of the balance of $[redacted]-- she advised us she will pay $[redacted] in May, $[redacted] in [redacted] and the remainder of $[redacted] in [redacted]
[redacted]-- we did a follow up, balance was $[redacted].
[redacted]-- we did a follow up, balance was $[redacted]-- we decided to follow up beginning of August to see if the balance will be cleared in [redacted]as it was previously indicated by the customer.
[redacted]-- We left a voicemail asking the customer to call us back by [redacted]. Balance remaining is $[redacted].
[redacted]- We called the number we had on file at the time, it was disconnected, we removed the disconnected number. We decided to place the account with a collection agency, as there was no call from the customer.
[redacted]
Once the payment is made, we will call back the account from [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the responsibility for paying for the outstanding balaance. However, if a customer has their number disconnected and their has been no actual human contact then a letter or bill to their mailing address would be appropriate follow up. Normal business practices address such issues in mail not by leaving a voice mail message and never actually talking to a person as voice mail is not legal tender. I did not have a phone for several months thus no voice mails received. Obviously receiving mail works since I responded to the letter from [redacted] with in hours of receiving it.
Calling back the account from [redacted] ois only enough if the record is expunged from my credit report. I spoke with am agent how said that this is not possible but I expect that all it would take is a letter form NB power to the credit reporting agencies to have it taken off my record
Final Business Response /* (4000, 9, 2015/11/06) */
[redacted] contacted NB Power on [redacted] for disconnection of her electrical service. In the conversation with the advisor it was advised "as long as you do keep your payment as you promise, then it won't get sent to a collection agency ". [redacted] did acknowledge this statement.
She promise of payment of $[redacted] in May, $[redacted] in [redacted] and the remainder of $[redacted] in [redacted] was not kept as you can see with the payment history below;
[redacted]
The final bill was sent to her address in [redacted], this is the address she provided us.
Our internal policy states "arrangements made with customers that have unpaid final bills should be advised that their account will be sent to an external Collection Agency should the arrangement not be kept as agreed upon ".
Our advisors have followed NB Power's policy in attempt to collect the balance owing on final bill.

Initial Business Response /* (1000, 5, 2017/03/23) */
on March 17th an energy advisor met with [redacted] to discuss her concerns, as per the energy advisor she was satisfied. she has his contact information if they have any additional concerns