Chinook Plumbing

Chinook Plumbing came out to determine why our Grundfos water pump was making more noise than it should. They were great in being willing for us to send them an audio file electronically which they sent to the pump manufacturer. They used the information sent from the manufacturer and worked with us to problem solve some possibilities of why the only 2 year old pump became ruined.
Jesse and Teri went the extra mile for us, pressing their distributor to honor our just expired warranty on the pump. We received a new pump and Jesse came out to install it and replace a water line from the water tank to the house. It wasn't an easy job. His work was professional, careful and he took the time to explain to us what he was doing and how to maintain our water system for the future. He was respectful of us and of our house as he kept everything clean. We are satisfied customers and would work with them again in the future.

Complaint ID:  [redacted]In response to this complaint we would like to offer our own narrative.  We were called out to repair a shower handle that wouldn’t turn.  I do not remember the initial call, however, I can assure you no one hung up on her.  My plumber went out during...

inclement weather to repair the faucet.  When he arrived he found a very old shower.  He did his best to repair it, but told her it would have to be replaced.  He charged for exactly the time on the job and the materials used.  No refund is warranted because we did what we were called out to do and are not at fault for an unrepairable shower handle.